A lovely resort with such welcoming friendly staff who really made our experience fantastic. Our family room was excellent - clean, spacious, quite newly refurbished in very stylish neutrals. It had two rooms with two bathrooms, well stocked mini fridge and TV (didn’t actually watch it as we were so busy). The resort had nice pools with plenty of sun loungers and access to the water park (where we spent most of our time with our 2 teens) Food was lovely. A great selection of delicious fresh food. So much to choose from. The deserts were fantastic. The beach was just across the road with sun loungers and parasols. The resort was just 20 mins from the airport and 25 mins from the ferry port. The hotel organised taxi transfers from the port and to the airport (€40 each way)

Value for money, rooms were comfortable and cleaned daily, the all inclusive meals and facilities provided were good, meal options great and staff friendly. There is a shop inside the hotel and also one just outside incase you need anything. A tours travel company is also just outside which is useful as we booked an excursion on the last day to see heraklion market and town. After checkout we could still use the facilties as we had a late afternoon flight. The bar was open from 7.30 am until 11pm so can have your drinks there or take to your room. Meals available from 12.30 to 2.30 and then again from 7.30 pm to about 9.30 pm. Breakfast was open 7.30 to 10 am. There were cakes and biscuits available after 12pm although we didn't use as very close to lunch time. There is a mini fridge in the room which is topped up by soft drinks daily or you could buy something and keep in the fridge and keep your water bottles there so you have chilled water and drinks always available. If you download the hotel app which I found useful as it gives you the times of the shows in the resort and activities so you can plan your day and week.

Overall it was great value for money and a lovely experience with friendly and helpful staff. The only thing I missed was a coffee to start my morning so if you are like me who gets up early and wants a cup of tea or a cuppa you have to wait till 7.30 untill breakfast as there is no kettle/ hot water in the room available.

Value for money, friendly staff, very good entertainment, we will book again for longer this time.

Only one small thing, we had to find our way around the complex generally ; also, we expected a Meet and Greet in the Restaurants saying "welcome" is it your first time ? etc. and to be shown around the grill, desserts, pizza oven, and the staff should have explained that we did not have to book breakfast and lunch in the speciality restaurant and we would have appreciated someone showing us the all day buffet area.

Probably the best family resort we have ever been to. FAMILY ROOM: A lot of space, good position, very quiet. Free minibar with water and juices. Very very clean at all times. We needed a kettle for the baby’s bottles, we got it right away. THE BEACH: So small, intimate, quiet, perfect for kids. Fine sand, no rocks, no waves. Water so clear, perfect for snorkelling. FOOD: Very good food in the main restaurant. A lot of dishes. Pizza every night. But the thing that I loved the most: the baby corner. Soups, vegetables, pasta, boiled, without salt. Saved me a lot of trouble with my 8 months old :) Excellent food in the Mediterraneo restaurant - especially the deserts. We even got a complimentary dinner at the Palace - where the food was really amazing. DRINKS: Decent and tasty. POOLS: Freezing in October. But a lot of options, especially for kids. THE KIDS CLUB: My older daughter loved it. ENTERTAINMENT: Very good. Kids loved the mini disco and the night shows - entertaining for all ages. WATERPARK: Heaven! I don’t know who loved it most - my husband or my daughter. Always sunbeds available. Good burgers and very good ice cream. STAFF: Well, this made a huge difference for us. Impressed with all the lovely people who work at Stella Village. Very understanding, very willful to help at any time. They always made sure we have everything we need. The Guest Relations Office even called to make sure our stay was comfortable. CAR RENTAL: Just outside the hotel, full insurance, no extra fees. Rented a car for 2 days and enjoyed the beauties of Crete. Thanks to everybody at Stella Village for a wonderful week! And for understanding our situation - we had to come a day later. We will be back next year!

Nothing we didn’t like.

Rooms - a bit outdated and not fancy, basic but comfortable beds, all in all it was good Location - located near a beach, and 20 mins from Heraklion city, but nothing much to do around other than that Staff - amazing, very helpful and kind, perfect Food - food was good, but repetitive at times. we needed a gluten free meal and here i want to say huge thanks to the staff which catered to all our needs, and specially prepared for us meals which are gluten free Water park - amazing!! a lot of slides and great things to do also with small children. food there at lunch is also great and different from the main restaurants, there its' smore of a snack bar which has hot dogs, burgers, chicken nuggets and fries, etc. really cool All in all a very good experience

- Resort is very clean and you get a feeling as if you in Caribbean. - the late shows , events, magician, acrobatic, children cinema and theater . - always found new food types to eat . -reception , barkeepers, cleaning , animation , service , restaurants Team are all extremely helpful , nice, quick and never rude . -the beach is sand and is great for children and very near . - ala Karte restaurant is special and amazing . - employees are polite and not aggressive and smile on their lips . - the Barkeeper Temo Kipshidze and the reception Emmen are the absolute highlights for me and my family. These two human beings are the biggest plus and the engine of this resort ! Keep taking care of these two! They have lot of potential and work with soul and heart in this job! Bring them foreward . They deserve it!!!

-hair dryers need to be improved as they are really too slow and no power. - breakfast could be sometimes changed to mediterran breakfast and not everyday English breakfast . A change in the breakfast here could help. -the wood seats and the ground in theater must be cleaned every day as lot of children through mistake let juice or some other liquids fall down.sitting on sticky stuff is not that good. - Latte Machiatto or cappuccino or in general caffe need to be thought about as the cafe is the Greek cafe and not the Italian one which we know . This is sometimes difficult.

The entire resort is newly renovated, in top shape. The staff is friendly, helpful and makes your stay unforgettable. There is a cool Village App where we could see which activity where takes place, a timetable, could also book a restaurant or a spa. Every single day can be rated separately in the app and the staff reacted by the minute. Respect!

All was great!

Stella Village is within the Stella complex, which in total has 3 properties. The Village is the smallest of the hotels, with a real village vibe. It has a lot of entertainment for children, rooms are clean, plenty of pools and good food

depending on your budget you might want to choose to stay at Stella Pallace instead, the other property within the complex. There they have more restaurant options and it’s closer to the waterpark

We enjoyed the Water park, its amazing! Its way much better than the water park Aqua Plus in Crete. So you get amazing slides just by living in this hotel! Very nice food, and we got a chance to have a dinner in newly opened restaurant Philema, which was fantastic. Very helpful, always smiling staff in Stella villages. The beach next to the hotel is not crowded and it was a pleasure to have a swim there. Thank you Stella Villages ❤️

The main pool next to the bar is not big enough to swim for adults. It's ok for kids and teens, but for adults there could have been a better option with more space to swim around. It would be wonderful if Stella villages would have similar swimming pool as its in Stella Palace, or people could have access to Stella Palace swimming spaces. There is nothing much to see when walking next to the hotel. The evening programme could have been more varied and interesting.

Food was great and something for all the family

Nah was all good :D