Hotel has a wonderful location near Bow River walkway, Chinatown, and several blocks from the Calgary Tower and Stephens Avenue, where most of the restaurants shopping was located. So the location was perfect and walkable for us. The Shoe & Canoe bar/restaurant on site had a terrific happy hour (4-6) with good selection of beverages and small plate options (olives artichokes was awesome) as well as full service meal menus options for B, L and D. We discovered the +15 steps skywalk (look for the logo outside buildings on Stephens Ave) which is a maze of indoor walkways that connect buildings downtown to a mall and many shops, eateries, and services (good to use on a rainy day). Along the Bow River walkway (about 2 blocks from the hotel) there is an awesome coffee shop (Sidewalk Citizen) that served a delish salmon cream cheese toast and coffee. Free coffee was found in the hotel lobby. Travel from the hotel to airport was 25 minutes at the most. So awesome location and very helpful friendly staff.

Good location for the city. The room was very good, comfortable, clean and tidy with good Wi-Fi. The sky walk linking the buildings is very good and keeps you off the roads

Being on floor 16. Probably not possible but to be given a choice on the floor would have been ideal. This is just a personal thing as i'm scared of heights. Parking. Be careful where you park as the ceilings are low unless you park in over size. I had a Grand Jeep Cherokee and parked on level 3 after being told it was OK, opened the boot and it hit the ceiling

Hotel location was good. Staff were friendly and extremely helpful. Enjoyed our dining experience in the hotel.

We missed our connecting flight from Denver to Calgary due to storms in Denver and we found contacting the hotel extremely difficult. Must have tried over a dozen times to ring the hotel and kept getting an answering service that kept disconnecting us from reception. Finally got through at approx 11.30pm to advise them not to give our room away as we were staying 2 nights. Very frustrated by the time we got through to reception.

We were in room 709. We had lovely views of the river. On arrival we were helped to take luggage to the room which was really appreciated. The room was very well equipped with tasty coffee, comfy beds, lovely shower, lots of flannels/towels and free toiletries and we could even open the windows which is not always the case. Despite being next to the Fire Station we didn't get bothered by the sound. The bar/restaurant, Shoe and Canoe has an excellent menu - I really enjoyed the trout! You can pay the hotel for parking overnight.

modern, clean, spacious, beautiful decor

the food ordered in for room service was pretty terrible. not to mention how long it took for someone to actually pick up the phone to order in. i had to call 5 times just to get the front desk to eventually find someone for me to talk to to order a meal up after arriving. the meat on the sliders was hard and dry and there was no cheese or anything else on them as described. dining in the restaurant was a good experience though, wish room service reflected that too with the price of the food. fire alarm went off and got woken up and had to stand outside in my pajamas .. not the property’s fault but pretty unfortunate.

Location and convenience to attractions and great restaurants.

Annoying to always have to pay for parking even though I have already paid for a hotel accommodation. Hotels should cover the parking for hotel guests. I guess, I’m just used to USA hotels where there is no extra charge for parking at their location.

Location and parking. Staff were super friendly and I felt very welcome and appreciated as a guest. The view from the 18th floor was amazing and parking on site was very convenient for downtown. I will always stay here next time! I'm so impressed and am very pleased.

The pool was open at this location, but they chose to add fresh chemicals to the pool on the weekend when it was busy rather than on a weekday. That sucked for the kfis on our stay.

We got breakfast included with the room booking. It was amazing, several delicious choices, and plenty to eat. The cost of breakfast if we had to pay separate would have been very expensive.

A minor thing but we had four people in a two queen bed room but there were only three complete sets of towels. Yes, we could ask for more towels but they knew there would be four people so I would have expected them to have four sets.

Beautiful property. Very clean. Great location in downtown Calgary. Easy to walk to Stephen street for dinner. We had a car and the parking was very easy. We also got the breakfast which was delicious. A very quiet hotel too!

There were two beds and two of us staying, but there was only 1 caffeinated coffee and 1 decaf coffee, so one of us had to had decaf in the morning. Please have more than 1 of each if there are two beds!

I was in town for a 2 day workshop. The room was great, clean, very comfy bed and great view of the Calgary Tower. The front desk was very helpful with helping me receive a delivery, friendly and very attentive when I had questions or needed assistance. Great food in the restaurant.

I was excited to have a bathtub to take salt baths, however, my room ended up with a tiled floor rain shower which was lovely. Not a fan of downtowns there were constant sirens day and night. (no fault of the hotel of course)