About the hotel itself, I have no complaints.

Advance prepayment (possible foreseeable charges) without my permission and without giving my PIN is not my liking. It is a demonstration of mistrust. The hotel should inform in their homepage that it is a family-friendly location so that elder clients should not come. I was disappointed seeing a crying baby at the restaurant among all adults. At the indoor pool near the naked area, there was a child shouting and singing. It is annoying to see that knowing that this hotel is mainly used for meeting participants, conference attendees, and holiday seekers. Babies and children under the ages of 15 should not be allowed in the facilities since all other customers feel badly and each of us pay a lot for some quietness and relief and relaxation and not for distress.

We came for the Christmas markets & were not disappointed! Nicely appointed room w/terrace & view towards vineyard. Peaceful area on the edge of town. Comfortable beds. Bathrobe & slippers provided. Walking distance (partly downhill) into Krems Old Town. Great location for also touring, for example, the Gottweig Monastery, Durnstein & Melk. Breakfast was very plentiful w/choice of eggs to order. Good coffee at breakfast. Parking just in front of the hotel, though filled up quickly by evening (there is a paid garage). Overall, a fantastic & relaxing stay!

Only ate in the hotel's restaurant once for lunch & the coffee wasn't as good as at breakfast. Also, (and this is not the fault of hotel but the company running the adjoining spa) ... we were disappointed that no massages were offered on the weekend. Also, don't understand why the gas fireplace can't be lit in the evening in the relaxation room at the spa.

A very nice place with many facilities such as pools, a spa, and relaxation rooms. It's a little up on the hill, so having a car is better if you want to travel around. The breakfast is very good, and the tables on the balcony offer a wonderful view of the vineyards and the city in the valley. We took a larger room with a balcony that was very nice. The bathroom is big, the bed is comfortable, there is an espresso machine and a free mini-bar with assorted drinks (sodas and beers).

Minor issues: The air-conditioning system is confusing to set up, occasionally making it too cold. A kettle would also be a welcome addition.

Nice property. Rooms are clean and modern. Pools inside and outside are nice size. Love the outdoor jacuzzi with a beautiful view over the surrounding vineyards. Staff is very nice. Bar is well managed by Jan who a great guy. Spa area and fitness room are all very nice. It’s the best place in town in my opinion. I travel to Krems for work a lot and have tried other places but keep returning here.

The restaurant serves good food but it’s a little pricey and the selection at the bar is limited. The location is nice but it’s a 30min walk to downtown and there is a climb up a hill to get to the hotel. The hotel grew organically over time so its layout is confusing. Signs would help. The bar area is nice but it’s open in the lobby, could be more cosy. How about some music?

Spa is very good, excellent outdoor Jacuzzi, beautiful saunas, overall very friendly staff, excellent location and view, good choice of drinks at lobby bar, all very clean.

As I have booked one of the best, or even the best accomodation (duplex suite), I expected that furniture would be of good quality (not some old sofa and chairs with many stains and all very used), too high price for not renovated duplex suite. Duplex suite has excellent space and should be enjoyable for people which pay for it. At lobby bar in the evening,it is only one member of staff (both nights I had drinks there, excellent and dedicated person), so she or he can not timely fulfill orders and waiting time is not acceptable, and also some light music would make atmosphere better. Hotel kitchen closes at 8pm, which is very early, better would be closing at 9pm.

The staff were extremely welcome and very helpfull, also liked the spa relaxation area which was very big. The breakfast was rich and everything was tasty

The location of the hotel is a little bit far from the center, espacially coming back to the town, in the spa there is limited space of jacouzy and its busy all the time so i guess they can improve that, also there were missing towels in spa sometimes and some facilities malfunctions

The spa area, pool, outside terrace is wonderful. The rooms are very modern, comfortable and clean. The breakfast was very nice as well. It's a lovely hotel with beautiful views and the staff were very friendly.

Overall we really enjoyed our stay. I think it is slightly odd that they charge for parking a car in their garage. There weren't many options available to park on the road and a lot of space was cordoned off for participants at an event.

The hotel is great for relaxation! Very nice location, surrounded by green vineyards. The spa is very nice - pools are on the top floors, with beautiful outside views. The relaxations rooms just call you to unwind. The breakfast is definitely the best we've had in 4 star hotels across the world (the 5 stars are still better)! With chef, that cooks your morning eggs, according to your personal preferences.

The beds are not comfortable enough, can be better. The pillows are very uncomfortable. There are no A/C in the rooms - definitely an issue when the whether becomes hot. The supplied ventilators are not sufficient. Walking up from town is too steep, prefer using a car if you are not in a good shape :-)

Just perfect for a short spa getaway. The spa area is very well kept, not crowded, you can always find an area for some quite time even during the weekend. The gym is good equipped and there is a separate area for exercises on the mat. The staff was amazing, helpful, caring and professional at all times - at the restaurant, on the reception, in the spa area. The breakfast was excellent and so were the dinners. Can only recommend.

While the room was great, the AC was not very powerful, so it was a bit too warm to sleep during the night (I’ve spent 4 nights, so

The overall experience (outside of the room) was fantastic. The spa is excellent, we enjoyed the amenities there and will very likely return in the future. Very varied breakfast, fantastic terrace and selection of local wines. The only exception to this is the room, to enjoy this hotel fully we should have booked a better room (in the spa / new section of the hotel).

We took a Superior room, which in my view is not worth the value. Our bed was single frame, but two mattresses, which meant mattresses would each go their own way. It caused either me or my wife to "fall" regularly into the middle gap. In addition, there was no climatization in the room, just a fan that very likely had taken a hit or two on the ground, and noisy while in moving position. We managed to put it in fixed position so didn't bother to request a new one, we however would expect the hotel to regularly check the equipment in rooms.