If you want to visit the Wachau valley this is the place to stay. Tastefully renovated property with modern features while still maintaining originality. Incredible views. The staff is very helpful and accommodating. Nice buffet breakfast with a wide selection of food choices. The main restaurant is good as well for dinner. There is an outside pool, which was too cold for me, and an indoor pool for those wanting warmer water. One of the most attractive indoor pool areas you will find. A terrific winery open for tastings was within walking distance. The area around the hotel is charming.

Be aware that that is no air conditioning at night if the outside temperature is below 20 degrees centigrade. I wish the staff had mentioned it or there was a notice in the room. You then must sleep with the windows open and our room was still a little warm. I also thought the bath towels were a tad worn and tattered and not up to the usual Relais & Chateau usual sumptuous standard.

This is a very nice and charming hotel (a castle) with superb views to the Wachau valley and certainly located in the best spot to explore the area. The breakfast was superb and the dinner very good. Staff was generally attentive.

I think (?) employees of the hotel live in the back of the parking lot (or some activities are going on there). There were some strange people around and it does not look so nice also with smoking areas near the parking .... is not really feeling like you are in an expensive five-star place. The service quality is rather unsmooth, some staff is extremely good and polite others are not and for instance non-guest trying to have a coffee or just dinner were not really treated politely... Even if this does not relate to us, is never pleasant to see other people not being well taken care of in a courteous and polite way. Some topics for improvement but nothing that would keep us from going again...

Fantastic hotel with beautiful views and an old Viennese style which is kept very clean. The restaurant is wonderful and the staff went over and above to ensure we had an amazing stay. We had lots of questions about where to hike, cycle run and eat and the reception staff were very helpful always. The room was spacious and clean with a huge bath tub which was lovely.

The only thing to note was the room temperature was slightly too warm and we couldn’t obviously adjust the aircon in the main room rather than the hallway. We still had a fab night sleep so nothing major.

The property is lovely and close to the walk up to the castle. We loved our welcome drink at a nearby pub which also sold delicious homemade apricot jam. Our room was spacious with a lovely view of the river. It was the end of the season so unfortunately the downstairs bar was closed which looked lovely and the outside pool was also lovely. I did get the opportunity to use the spa (which I had to myself) and really enjoyed the steam room, spa and indoor pool. Very relaxing. We went to see the fall foliage and castle it was a beautiful time of year to walk the town. I thought the hotel was closing November 1st but it was closing mid October the weekend we were leaving. So we missed utilizing all the hotel accommodations. The old elevator is charming although can be confusing since it opens on both sides to different rooms.

I felt this lovely hotel needs much better upkeep. The beds were hard and uncomfortable for 2 people with the twin beds pushed together but separate. They also need to fix the electrical circuits in the room which were coming out of the sockets. There were some bugs in our room that were in the curtains and upstairs in the restaurant. The curtains looked like they weren’t cleaned for a long time. It’s a lovely space and we recognize it’s a historical building but it definitely needs better upkeep. The restaurant service was terrible. There were not enough staff for a small group of people. The food at dinner was awful and the breakfast service to the room was overpriced.

My friend and I asked for a specific room and we got it. We were amazed by the beauty of it ! Ask for THOR1, it's incredible ! The staff is sooooo nice and does everything to make your stay perfect. We were welcomed with a plate of fruits and some home made chocolate. We received a compliment drink in a little bar that belongs to the hotel 3 blocks away. The drinks in the fridge were free. The breakfast was really good. We had dinner on the terrace and it was just delicious ! The view on the Danube was amazing with the sunset. We strongly recommend this hotel ! We just LOVED it ! You won't regret it !

Absolutely nothing ! We loved everything :)

Beautiful architecture, neat decor, and large rooms. Welcome glass of wine much appreciated. Easy to hike to the top and see the ruins, and nice promenade to walk or bike along the Danube. Nice indoor and outdoor pools, and fitness center seemed adequate although did not use. Afternoon complimentary tea is also offered. Great location to visit Melk for 1/2 day as well. Turndown service great as well. Breakfast had plenty of options.

Staff nice and helpful, but a little serious. Not sure if it was a language, or culture, issue. Did help us with dinner reservations and really liked the authentic German food at Alte Kloster Keller. Mostly helpful, but for a 5 star hotel there was no porter for our bags, and parking was a little tight when we arrived. Although our room very large, the AC unit was underpowered (but it is an old castle). Durnstein itself is very small, and very quiet after 9pm. Hotel bar basically closed, although staff said they would get whatever we requested, but really not much going on in the evening there.

Spectacular location right on the Donau. Great views, great food and very nice staff!

We had a newly remodeled room that was very nice, except it was like a sauna (too hot) all night long. The hotel wouldn’t allow the AC to be used until the outside temp was over 80, but our room was well over that!!!! The river view only rooms have better air circulation.

Everything about this hotel was fine,but the communication.

I have to complain of the reception staff and communication.Their booking extranet was attacked by a hacker and the hackers were sending virus where the customer was asked for the payment and they could steal your money.However luckily my bank found it and the bank blocked my card.I was contacting the hotel by phone for explaining the situation and for apology.And nothing.They did not suggest any solution,no apology,compansation,nothing.My both cards were blocked because of this hotel mistake and the did not tell me anything to apology. When we arrived,they did not tell me anything about the situation..It was a huge disappointment of the stay. I would never come back,because they do nor care about their guests.

Paradise! From the moment you walk under the beautiful archway through the medieval front door, you’re met with elegance and history around every corner. And the staff is fantastic! Can’t say enough about the warm welcome and the absolutely marvelous breakfast. Make sure you give yourself a full hour to enjoy this splendid breakfast spread (a buffet with champagne and fresh organic juice, artisan bread rolls from the famous local bakery, eggs and coffee prepared to your wish, and a lovely 2-tiered plate with meats, cheeses and all kinds of dips.) Needless to say, the food is incredible! And the rooms + views are second to none (we could look right out on the ruins where King Richard the Lionheart had been imprisoned). The chocolate and fruit welcome dish was also a beautiful touch. Thank you for the most wonderful and romantic stay (ended up being our engagement trip!). We will be back! :)

Amazing hotel with great atmosphere. Everything was just wonderful. Lady at the reception was friendly and helpful. Staff in the restaurant was very kind, food was extraordinary and live music on Friday evening? What a nice surprise. Room and bathroom were like from the real castle. I was travelling with two kids and nothing was the problem, bed for the son, crib for the little one, they even got some nice presents. We didn't have time for swimming pool, but we will definitely try it next time.

I didn't find any negative things.