The staff was really amazing. We had appointments at Mayo Clinic for 2 days. Valet staff parked our car and offered us rides to our appointments. That really helped alleviate our stress level! We would definitely stay here again. Dinner at Pittsburgh Blue was excellent as well.

The price, however, with chauffeured rides, it was an incredible deal!

The room is spacious. The pickup/drop off area of Rochester shuttle is at the hotel front door. The hotel is close to the Mayo clinic in 5-10min walking distance. There is also a small grocery store nearby.

The soap and the bath gel feel slippery even after washing. There is no water boiler in the room, although sometimes the hotel offers coffee and tea at lobby.

The rooms are always neat and clean. The staff is always helpful and friendly. I had a procedure done at the Mayo Clinic that required someone to assist me back to my room. They made a quick phone call and the Hilton driver was there to drive me back to the hotel. The driver was so friendly. We had a great conversation on the ride back. Excellent service all around.

You get it right all the time!!!

Perfect location if you need to assist to an event at the Mayo Civic Center. Daily housekeeping service Good gym incluiding sauna , steam room and indoor pool

Nothing

I received an email invitation to upgrade to breakfast and cocktail hour in the executive lounge for $39 (instead of the usual $50). When we arrived the $39 upgrade was not available. I believe it was worth the $50 we paid. The lounge was lovely and had fresh fruit and flowers, along with water, juice, and other beverages available 24/7. My only regret was bringing alcohol with us after being told you couldn't get alcohol after 7:30pm.. I was given that information by three different employees. They were referring to the executive lounge. It wasn't until we arrived when I said to the bellman, I have never heard of a Hilton without any alcohol after 7:30, it must be a dry town! He replied, oh, we have a bar in the restaurant!

Location near Mayo. Attentive staff. Great restaurant on site. Comfy beds. Rooms made up daily.

Bathtub /shower design was awkward. Moving to stand under shower head meant literally standing on the drain. Tub height could cause issues if not limber.

Location. Clean property.

I was not informed at check in that breakfast was included in my rate, but on the 17th floor. It was embarrassing to find that out when I ordered breakfast at the restaurant on the 2d floor, and was told that the meal was 20.00. Poor communication and poor front desk service

The room was very well stocked with water, coffee and towels daily. Overall, very luxurious.

Nothing bad to say at all. We truly liked everything.

Nice room, convenient room service, easy parking and walking to Mayo either via Skywalk or outside.

In a covid world, I wipe all the surfaces down and some had not been cleaned.

The hotel is hands down the best in rochester, the location and easy way to get to the may9 The hotel is hands down the best in Rochester, the location and easy way to get to the Mayo Clinic, los restaurantes son deliciosos