I reserved a Japanese style room and was worried the bed would be firm and uncomfortable, but it's a regular mattress, just on the floor, so it was great. The room was very spacious and comfortable and quiet. Breakfast was wonderful - a big buffet selection of different things each day, but always eggs and rice and things my western stomach wants in the morning. Location was about 10-12 minutes walk from nearest subway but it was on a nice quiet street, easy to get taxi/uber right out front. Would 100% stay here again.

The A/C didn't work well in my room, so it got a bit stuffy, but I never had time to ask about it, so it could have been a simple fix. This didn't happen in my friend's room.

Excellent location during Sapporo Snow Festival as you're 2 small blocks away from Odori park. A bit far from the main stations during winter but I wouldn't see an issue in any other season. Excellent temperature control inside the room even though it was snowing quite a lot during the stay.

Unluckily placed right in front of the elevators so hearing loud tourists were a common occurrence late at night. Did not get a city view as stated in the listing/booking, instead a view of a chapel outside the window. Lacking in amenities such as moisturiser and you can only get the basic amenities (toothbrush, toothpaste, hair comb) replaced after cleaning service instead of being able to select what you need

The staff rocked. I had a car and it was bucketing down, and the guy came out with a brolly. They showed me the closest, available parking spot, and sorted everything out nicely. This on top of other guests and then a bus load of Chinese arrived, all noisy and demanding. Credit also goes to Rin/Lin from Taiwan, she is an excellent receptionist and her English is unbelievable. The room was lovely, everything worked well, the bed was comfy, shower hot and towels fluffy.

Nothing, I should stay longer, but am moving on.

Arrived at TMark Susukino but TMark Odori booked by mistake. Staff able to fix the problem with internal TMark transfer! Booked here as I needed a Soaplands bath across the road! Hotel baths in Japan are far too small for my 195cm frame Double room had good bed but small room. Good layout allowed me to store two big duffle bags and access very good shower. Coffee was good after I fixed the jammed grinder with a long wooden stirrer!! The maid was very happy!! Do I tashi mashite

Breakfast was heavily Asian with only toast, eggs and sausages. I was early and croissants had been overcooked or heated in too hot oven. But I had had a big meal of Goyza and Ramen washed down by Sapporo Black at Mandyu nearby the night before so a light breakfast was OK. Arigato Sapporo! Vene Vide Sapporo Vicit!!

1) The breakfast is excellent, with a large choice of Japanese plates, and vaery varied automated drinks (coffie, tee, sparkling water, juice, coca, milk etc.). This is not a suprise, as ther are 5 staff occupied to prepare, serve, and clean during the breakfast. 2) The reception staff is very courteous and friendly.

1) There are not any 'black-out' curtains in the rooms, so you may wake up too early. 2) There is no safe in the room, you have to carry your valuables to the reception safe.

Clean. I like walking and could get to most places easily. Staff friendly.

The room was smaller than I expected with one long side of the double bed against a wall and only about 40 cm room at the foot of the bed. Only 1 chair. The only options for my backpack placement were on the desk or in the hallway. If my husband was also in the room we would have been tripping over our belongings. It was fine for me and my 15kg rucksack packed for a 2 month holiday

the location was pretty close to everything, which is convenient. The hotel was clean and had quite a bit of space which was nice. Close to malls, big shopping centres, food stores and station as well as Odori park.

the walk from the airport shuttle bus to the hotel was a little far, and dragging suitcase along the ice in the morning to the station was quite tiring so would recommend a closer location to station if you are travelling in winter.

This Hotel was great. We stayed for 7 nights and we had everything you need in the room. For western guests it is important to understand that the room offers the Japanese minimalistic style perfectly, as well the bathroom is of Japanese style. Meaning a Japanese Bathtub (which is shorter) while the whole room is considered a wet room, but you have a shower pole if you wish to stand for a shower, a great compromise. This Hotel is greatly located with lots of restaurants and shopping opportunities in walking distance. The stuff is very friendly and helpful, the hotel is very clean and we were on the 10th floor which was really quiet. For westerners it needs to be understood that the breakfast buffet is also of Japanese nature, with no western cuisine or anything can be ordered extra. But hey, you do not travel to Japan and eat European style breakfast or food in general. I am German and survived for a week without my sausages 😉. The hotel is visited mainly by other Asian groups, mostly Chinese during our stay. I really enjoyed being the only Caucasian during our week (my wife is Japanese), but others might feel different. We highly recommend this hotel, if you are willing to compromise from your usual western day to day. You won`t be disappointed.

It was in a quiet and centrally located to a lot of places we wanted to visit during the Snow Festival - very walkable and convenient to main train stations and Teine Snow/Ski Resort. The hotel staff were extremely helpful before and during the stay too, especially with shipping our snowboard bags/gear!

Everything was wonderful and exceptional about the property, and the only minor discomfort is that the pillows could’ve been a bit softer/fluffy - they were just a bit firm but ultimately still sleepable on

The location of the hotel was very good. There are nearby tram station and it's easy to get to the busier streets of Sapporo. The staff is very polite and very welcoming. Room was clean and bed was comfortable. They even have nespresso machine in the room. Overall, I find that it is good value for money.

The floor light sensor was not working well. Didn't have much space to hang our clothes too.