On arrival at the Heritage House Motel and Units the manager (Andrew) spent considerable time providing us with recommendations and advice on activities and where to eat. He even dropped off binoculars to us at the room so we could try to spot whales from the balcony. The views from 2nd level units at the rear of the property are amazing. Each unit has a private section of balcony (gate separated at top of stairs) and four seater table/benches to relax at and take in the views. You can see how well the owners and their team care for this place, and as an ex-housekeeper I couldn’t fault a thing.

The location is excellent, right near the shopping street, making it very convenient. It’s just a few minutes' drive to the beach and attractions. The room is cozy and well-equipped, and I was pleasantly surprised that the kitchenware was all new. There were no strange odors or mustiness in the room, which is rare for a seaside hotel. The staff were friendly and enthusiastically provided us with recommendations for activities. If I come to Eden again, I would choose this hotel.

The kitchen does not have an oven。

The reception Andrew was quite friendly and showed the most welcome to us which made our long driving experience become bit positive，he introduced almost all we need for next plans，and even my jogging rounte recommendation😂，really appreciate the kindness，and all the room conditions were out of my expectations，one of my best perfect stay experience of my vocation histories！

A little bit less quality of the Shampoo and Shower Gel. And some drinking water prepared with be more better.

The first thing that made our stay excellent was our experience with the lady in reception. The next was the cleanliness of the unit, I looked hard especially in the bathroom, I could find nothing to fault. Everything we needed was found in the bench units. This was the best motel we have ever stayed in.

What didn't we like? I only allowed a one night stay. My fault not theirs. If anything could be added maybe a few USB charger sockets in the power points, not an expensive update, but in this world of technology, a worthwhile addition.

1)Cleanliness... the room is very clean and well maintained. 2)Location is also good, next to whale museum and also can see the sea. Also it's in the heart of the centre, with access to all shops, restaurants, Coles, IGA, BWS and what not.

Very limited supply of toiletries and stuffs like tea bags, sugar sachet, cookies. This is very unlike any other motel/hotel we have stayed in various places in and outside Australia. With 2 adults and 1 kid staying for 3 days, if supplies are not replenished, it is not a good experience. We had to go and ask for it. During our stay for 3 nights, we could not get the room tied up once, though we kept the 'Please tidy my room' signage.

Cynthia made checking in a breeze - she let us know enroute which apartment to head to, where to park & and had it unlocked and ready so we were able to skip stopping in at reception and go direct to our accommodation. Our apartment was spacious, clean and had a well-equipped kitchen, and laundry dryer provided in the bathroom. I didn't think that we would use either of those amenities much during our stay, but with a number of eateries closing earlier or not being open over public holidays having our own private facilities was a blessing. We cozied up on the lounges and made good use of the complementary Netflix over a few rainy evenings, and we also enjoyed the view & the sea breeze sitting out having breakfast and drinks on our private balcony area on the evenings and mornings that were fine.

Our family are all quite tall/broad - the corner shower was a bit tighter than what we are used to!

Staff were friendly and keen to offer information. Room was spotless, and nice and airy. Shower was amazing. Everything was clean and comfortable. I love accomodation that has flyscreens with windows that open( yes) and facewashers for guests( yes again)- these are basic requirements many facilities lack.

There is nothing I did not like I think a lamp on the side table might be nice- down lights were very bright

The Manager Andrew here is A1. He just knows how to look after guests and make the best of their time in Eden. He explained what one could see, visit take a morning trip to see the Whales and dolphins through to good places fot breakfast and an evening meal. The Motel is traditional, personal and was spotless. A home from home. On the ground floor my room was clean and comfortable for 2 nts. The Motel is central.and everything is within easy walking distance.

I was upgraded to an apartment at no extra cost. Very spacious, clean and well-maintained. Excellent location: Close to shops and only a couple of minutes' walk to the Killer Whale Museum.

Only minor negative was that free Netflix was advertised, but I tried a few times and couldn't get it to connect.

I think Andrew was very attentive and informative since this is our first trip to Eden. The room is better than my expectation, it's large, clean and comfortable. Location is very much central to all amenities in Eden.

Nothing I didn't like however I'm sensing the kitchen floor is a bit dusty. The bedroom and bathroom are totally clean.