The location was great! The maintenance, kitchen, bar and cleaning staff were friendly and welcoming. At breakfast there was a good choice and the managers reception was also very good. ,

The staff on reception!!! In particular the women who checked us in and out. They were rude, hardly made eye contact and didn’t welcome us to the hotel. We were given our room key and a piece of A4 paper and told “everything you need to know is on there”! On check out she hardly looked up probably because I had disturbed her on her phone and didn’t even say thank you when we paid. During our stay we felt like an inconvenience. At one point, when I asked about towels for the pool, she made me feel that I should be apologising even for asking. Maybe they should learn from the other members of staff on customer service.

Wonderful hotel. Wonderful room. Amazing view from the window! Delicious food in the restaurant. At 5 pm compliments - drinks, cheese, cookies - it's very nice. Quiet, very quiet and beautiful area. I liked everything!

At breakfast the staff is clearly hampered by the large number of guests and it is very crowded, noisy and bustling. And it is a pity that the windows do not open. The hotel is near the bay and at night it would be nice to sleep under a fresh breeze, and not an air conditioner!

It is in a beautiful location close to area shops and attractions. The staff was all very pleasant and accommodating, especially the ladies at the front desk. My family all highly enjoyed the breakfast buffet each morning. It was excellent, and I will consider Embassy Suites in the future for our travel needs. Being able to access a hot breakfast at the hotel that was included in our stay made it easier to get out and about in the mornings.

The cost of parking is excessive for a hotel guest at $30.00 per day. This is not a downtown property, so I didn't understand the additional parking charge. The parking garage reader also had trouble reading our hotel key, which made exiting a little difficult. Luckily, there was a feature to buzz the front desk, who would promptly let you through. The room was comfortable but perhaps a little on the smaller side for a suite.

Very nice facility, restaurant was great for dinner if you didnt want to get out along with the bar area, had a free evening snack and drink time from 5:30 to 7pm everyday and the breakfast buffet was very good with a lot of great choices. Staff was super friendly and very helpful, we really enjoyed our stay and would recommend this facility to our friends and family.

No complaints from us, everything was wonderful

The only area of constructive criticism would be that Kate who works the breakfast room clean up for 5 days a week is extremely annoying and loud. She is abrasive and in your face all the time. It’s almost like she thinks it’s her “showtime”. She also wants to remove your plates and cups before you are even finished. People want to eat breakfast in peace. She is a bad reflection on the hotel and if I were in management, I would look to replace her with someone else. I didn’t reflect this in the rating given as I am sure she will be replaced soon.

The breakfast was wonderful! I was so impressed with the staff working on breakfast. They were so positive, and helpful. The hotel was sold out so the breakfast was very busy. The staff stayed on top of it and were so pleasant and helpful. I was so impressed with the staff at the front desk. They were trying to get many people registered and checked in.

Our room was not ready at 4:00 to check in. However, the hotel manager came and spoke with us and was very apologetic. We understand glitches, but the manager and staff were so professional and worked very hard to take care of us.

The complementary breakfast was fabulous. The free drinks at night was great. The staff was excellent they suggested places to go visit and see restaurants to eat in. They also Kaydet any need that we had. Our original room. There was a problem with an upgraded to a bigger and better room. I would recommend them again.

The only thing that we didn’t like is they had people trying to sell down the bar area other stays and to join the Hilton club, and they seem to be around every time we were in the hotel, eating breakfast or having cocktails. And they wanted to us to pay to park in a parking garage when we called up in Hilton themselves. They said they do not charge for parking when we get there. They told us they wanted us to pay $25 to park a day and we said no because we talk to Hilton and they do not charge for parking if we wanted to pay for parking would’ve stayed in the city of Charleston South Carolina Instead of staying 10 minutes away in Mount Pleasant

Breakfast was great! Lot's of variety and very friendly staff. The view from our room was amazing and we also really enjoyed the green space outside the hotel. Even though we were so close to the bridge, the room was extremely quiet.

The parking situation could have been a little better. A little strange having to come down the outside corridor to enter the hotel from the parking garage. However, it is covered so that was good. Also, even though we waited to check out after we left the parking garage on our last day (as instructed) our parking privileges had been ended and we had to contact the front desk to leave the parking garage.

The staff was so friendly. The happy hour every night with drinks and snacks was so fun and delightful. We got a room upgrade, the view was wonderful, beds were comfortable and clean!

I can’t think of anything! We did have multiple employees come up to us to talk to us about Hilton Honors program when we are already a part of it! They were very respectful and friendly though.

The entrance is beautiful without being ostentatiously over the top. The rooms are lovely, quite spacious and well laid out. The food is delicious and happy hour is great. We had a wonderful stay.

I had to ask for toilet paper (I really hate to have to ask for toilet paper - my travel companions did as well.) and I think bathrooms should have multiple places to hang towels, robes, toiletry bags and I miss having disposable shower caps in the room.