This hotel is brand new, so furnishings are up to date and not at all worn. The staff is just amazing! When problems cropped up (As the do in a hotel opened only one week prior) the staff all went above and beyond to fix any problem in any way they could. Also, the location is fantastic. One of the best breakfast places I have ever been to is right downstairs. Another well know coffee shop a block away. You can walk to La Placita. (But will want to Uber back...) And any other location was an inexpensive Uber ride, generally. It is also in a very classic building with all the classic looks you might expect. In the update, they kept many of the classic things, only updating where needed, like bathroom finishings, which are top notch. There is also a rooftop deck they are still working on that will be a nice place to relax.

It is a brand new hotel, with the teething problems of any new construction. That said, it really gave the staff the opportunity to shine. When there was a plumbing problem in my initial room, the housekeeper, Paulina, assisted us in moving our things in an almost transparent way. (She left it tidier then we did) The building is old, and the rooms are smaller than you might expect. I would get the larger room, as the small one with a Queen bed leaves little room for other things. If you travel in vintage hotels, this is normal, but if you are used to La Quinta, it may be a bit of a surprise. But the slightly larger room left plenty of room for the time we were there.

The easiness of getting to the hotel from the airport - in basically 10 minutes - is a big plus, if you are using the hotel the night before the flight. The room is super clean and quite comfortable, the bathroom has nice toiletries. All is nicely designed.

Our comfort was ruined by the fire alarm, which went off 6-7 times in the period between 2-5 AM, which seriously damaged our sleep pattern and we could not rest properly after the entire day spent on various planes to get to Puerto Rico. Also, there was some confusion about the digital code and room number, because we received no fewer than 3 different codes and room numbers, and when I pointed that out to the hotel, they said we should only use the latest one.

It is very easy to access the front door and your room, since the staff gives you a pin code and pin room number to enter if they are not at the front desk. The room we stayed in had a very cozy and comfortable queen bed. The room has all the space you need to hang your outfits and a drawer storage to put clothes and other personal items. There is A/C in the room. There is also a smart TV where you can stream on all your favourite apps. Staff is always available if you need assistance; they are very considerate. They provide you with more pillows, sheets or towels if you need them. They also have hair dryers and steam irons. The bathroom was impecable! Very clean and it gives you that minimalist like style. There is hot water to take showers. Rooms are close to eachother, but the rooms are pretty much sound proof, as we don’t have any complain for loud noises. There are nearby brunch places to eat. This hotel provided us with an amazing experience. I’ll definitely come back for another stay!

Checking into the Looking Glass Hotel was like stumbling upon a hidden gem in San Juan! Nestled in just the right spot, it's a quick Uber hop to both Old San Juan's historic charm and the sun-soaked beaches. With fantastic restaurants just a stroll away, my taste buds were in for a treat every evening. From local flavors to international cuisine, there's something to satisfy every craving. The staff at Looking Glass Hotel was friendly and super helpful, they made me feel right at home from the moment I stepped through the door. The rooms were spacious, stylish, and equipped with the best air conditioners— I stayed cool as a cucumber even when the sun was doing its best to turn up the heat. Overall, my stay at Looking Glass Hotel was great. Whether you're here to explore San Juan's rich history, laze on the beach, or simply indulge in great food, this place checks all the boxes. Can't wait to come back for another round of sun, sand, and hospitality!

Location and condition of the property are spectacular. Property is extremely well taken care of, rooms are very comfortable, water temperature is great, bed is a 10/10. I live in a condo building just a few steps from the hotel, and due to some plumbing issues that displaced me from my home for longer than I care to say, I booked this hotel. They were extremely accommodating adding on additional nights, and I was so impressed that I will start putting up my out-of-town guests in this hotel.

I wouldn’t have changed a thing.

We only stayed one night en route to Vieques. The hotel was self check in as we arrived a little late which confused us a little at first even though we had lots of communication from the hotel (more our problem than the hotel!). The rooms were spotlessly clean and a good size. The beds were very comfortable and the linen was great. When we checked out the guy on reception was very helpful and showed us tea/coffee etc.

Nothing! It was great.

Nice place

I paid $25 for the parking lot for one night before I arrived. The first night I didn’t use the parking lot and I received a message that the parking was expired. They never asked me what night I would use it or told me that it could expire. In the message they wrote to me that if I want another night I have to pay again. I sent them a message telling them that I never used it to see if they gave me a discount for the other day and they left me in a message read...

The hotel was nothing short of amazing. The rooms were very clean, comfortable and quiet. I must say I have sleeping problems but I slept like a baby lol. Also, I have to give outstanding credit to the staff… it was my girlfriend birthday and they helped me plan and surprise her which made her day 😊. Nonetheless, thank you guys from the bottom of my heart ( Jarod and Monica) ❤️

I wish the hotel had a fridge. Also, when taking a shower the water splashes on the floor.

I loved that it was easy to access without staff presents. It was quaint and just right for what was needed. When staff was present, they were kind and very informative of where to go for food and other things. Overall, we loved it and wish we had more time there.

The area did feel a tad sketchy at night, and I feel like if we drove, it would've been hard to find parking. I didn't like not having a window. There was plastic covering something in our room, but I don't know what it was.

Very comfortable bed with premium linens. Communicative staff. Clean. Close to museum.

The room was exceptionally small. It was fine for one person. Would be a bit tight for two. It did have everything needed.