Best onsen experience of a life time! We travel quite a bit and this exceeded all expectations. Ask for Yamadasan and/or Kibesan. Rooms are spacious, amenities over and above and the Kaiseki is from local specialities and if I could give this a higher rating I would! Food, Service, Staff, cleanliness all an A+

All great

The premises was beautiful (we looked outside at a zen garden) and we really enjoyed all the amenities. The staff was simply wonderful. Suzuki-san was super attentive and made sure we had what we need. The manager Yahata-san was a simply lovely and gave us the option for a free upgrade because of some weather event that led to cancellations. The chef Nakano-san made us two lovely meals and the rest of the staff went above and beyond to make us comfortable. Yahata-san waited outside Shuzenji to take us to the train station at a specific time, which we really appreciated. Everything was the very definition of Japanese hospitality. High recommend to anyone who wants to just relax and be taken care of at a wonderful Ryokan.

5-star experience with excellent food, amazing environment and impeccable service. The hotel offered complimentary pick up from the train station. They also kindly catered to my vegetarian request for dinner and breakfast. The 'room' is so spacious that it's basically a house. All amenities are provided and we particularly love the garden view. All the staff are very kind and attentive. We have no problem with communication with their translation app. Highly recommend for a relaxing stay.

My boyfriend and I stayed for one night and it was the best experience of our entire trip in Japan! I highly recommend this place to anyone who wants a high quality experience and hospitality. Before our arrival, the communication to navigate to the town was already very helpful. When we finally arrived, the staff greeted us warmly and even gave us the option to pick between two different rooms. Aside from the beautiful room we had - surrounded by a Japanese garden and the spacious onsen - we were stunned by the included dinner and breakfast. The craftsmanship, attention to detail and flavor from the multiple course dinner was just incredible! It was a culinary experience that exceeded our expectations. The day of our departure, the manager of the hotel was so kind to give us a tour in the area. We were very moved by the hospitality and the time he spent to show us around. Thank you to the manager, chef Nakano and staff for such a beautiful experience. We plan to come back again one day.

This will be the easiest review I'll ever write as the experience was truly flawless and made so memorable by the team there. The staff were incredibly thoughtful; once they found out it was my husband's birthday, they not only gave us the option to upgrade our room at no extra expense, but they placed flowers and a handwritten card in the living room, gave us a birthday cake after dinner and offered us a complimentary drink of our choice. We felt so showered with love, they really went above and beyond! The hotel manager very kindly picked us up from the train station, and we could communicate through Google Translate during the short ride. They also had staff that spoke mandarin which was helpful. The room was spacious with modern touches and had a stunning garden view. The private onsen made the stay relaxing and came with high-end toiletries. Plus, the fridge was filled with different complimentary drinks like beer, tea and soda. We were happy to be provided with all the traditional loungewear that could be worn to the restaurant after a good day of soaking - plus the little guide which teaches you how to tie it properly. As someone who loves to sleep in total darkness, I really appreciated that the room had great blackout curtains and none of those annoying little flashing lights from the smoke detector, TV or aircon. The kaiseki dinner and breakfast were by far the best food we had during our entire trip (including previous trips to Japan!) Not only was every dish meticulously plated, but every bite was heavenly; it could have been Michelin-star dining. We were more than satisfied with the portions; they even wrapped some leftovers into rice balls for us to enjoy later. Last but not least, I must commend the staff because we also left our disposable camera upon departure, and they kindly shipped it to our next hotel at no extra fee. This level of customer service is unmatched and made our stay worth every penny.

Oni no Sumika is a beautiful resort. The rooms and garden are thoughtfully designed. Staff provided excellent and personal service. Shout out to Manager Yawata who took us on a whole-day tour. Would love to visit again

Our stay was absolutely fantastic. The staff were so friendly and helpful and surprised us with a beautiful cake celebrating our honeymoon! The room was immaculate and so nicely made up with great views and excellent use of space with so much storage. Excellent amenities and super comfy beds. The bathroom with private indoor/outdoor onsen was fantastic. The staff helped us book massages and taxi transfers. A perfect quiet retreat during our busy trip to Japan.

Map with restaurant location was out of date so it wasn't always easy to find open restaurants/bars in the very sleepy town

From the minute we arrived at Oni no Sumika it felt incredibly special. I've always dreamed at staying at a traditional Ryokan and this exceeded all of my expectations. The grounds are beautiful, with water flowing through and between the paths to the rooms. It is a very beautiful, serene setting. In the room we had a private outside onsen bath, which was very special! There was also another private onsen bath inside. The room was beautifully furnished and had great amenities (including a face care kit and a Dyson hair dryer). The large bed was very comfortable. The food was absolutely incredible - some of the best we have ever had. It was great to hear about the regional specialities from the staff as we were served each course. All of the staff were very friendly and helpful, and communicated via translator devices, which was great. You felt they wanted to make the effort to connect and make your stay special. The local area was very charming, with some great spots for hiking within driving distance and lots of quaint shops in Shuzenji itself.

There is nothing that I could report on here. It was a perfect stay!

The rooms were super nice with great views, and the onsen was soo relaxing. All staff are super friendly and helped us explore the area around the hotel. The dinner & breakfast included were among the best meals I’ve had!

Staff are very kind. Food is the greatest I have ever had considering the onsen hotels I have stayed before. The view from the room is like traditional Japanese style garden. Very relaxing experience! The manager gave us a ride back to Shuzenji station, and along the way the manager tried to use translator to chat with us. Really nice experience.

Location is a bit far from bus station (about 15 min walk from bus stop to hotel) But later I found you can check with staff for pickup service. They sent us back all the way to Shuzenji station. So it’s not a problem any more if they can help you on this.