The breakfast was fabulous and Johnathan in Food prep was exceptional, helpful and kind. Jonathan made our stay.

1) A guide book or sheet on Wifi password, local eateries or take out places would have been thoughtful. 2)BTW, light bulbs over the desk needed replaced or the fixture plain did not work.3) I may have tipped the housekeeper if I had had a name or initials of who cleaned our room, like: cleaned by: ABC. Due to this lack of all of these, we felt a little lost and unwelcome until the next morning.

I had never stayed in an extended stay suite before, so I didn't know what to expect. I was surprised by the large size of the room, the full and well-appointed kitchen, and the lovely bathroom. I didn't have time for the gym or need the laundry, but I was impressed by those, also. The room wasn't cheap, but it was lower in cost than most local alternatives, with added features such as the kitchen.

We’ve stayed at this property 3 or 4 times in the past two years. It’s always nice and clean, the staff are always nice.

The last time we stayed here, the breakfast was exceptional. Yogurt, muffins, donuts, fresh eggs, sausage, bacon, waffles, fresh fruit. This time, breakfast was just okay, mostly just eggs, sausage, potatoes, waffles, toast and cereal. I felt like the quality had gone down since the last time and there was less to choose from.

the room was as advertised and clean. The breakfast was amazing. the overall décor of the Hotel was beautiful.

Upon check in the front desk clerk was dealing with some unruly guests that had to many people in the room. this led to around eight police officers and even the K-9 unit to be dispatched. we didn t check in for almost an hour. once we did the officers had filled the elevator to go to the same floor we where headed to. we arrived un our room settled in and then took my two kids to the pool. unfortunately other guests had a party in the pool are and outdoor grill area. no towels in the pool area and it was left a mess

Proximity to Cleveland. The pool schedule opened early and closed late. The breakfast, gentleman/chef, was phenomenal. As a manager in business, I would love to have been able to convince him to come work for me if I worked close by. Keep him and give him a raise.The housekeeping staff member blonde lady had great customer service. She was friendly and greeted us every morning. She is another associate who deserves a raise. I wished I had remembered the names of these 2 associates, but unfortunately, I didn't.

The pull out bed was filthy, and there were no sheets on it when we arrived.

The breakfast was great for hotel breakfast! The gentleman preparing the food was great! He was accommodating and made fresh muffins!! His customer service was excellent!

I checked in super late traveling from NC! Due to that I was charged a no show fee. It ended up being the same charge as the nightly fee plus 2 dollars more so I didn’t make a fuss but it was confusing and an inconvenience

The woman at front desk was very helpful in securing me a quiet room for my very reactive dog. The room was well equipped, and very spacious and comfy. The location is great, with lots of shops, restaurants, and a close by hike to the gorgeous Brandywine Falls.

The room smelled funky, like old cigarette stank. I had to air out all of my clothes when I got to my final destination.

The large rooms were great for our family. They were side by side which was awesome!!! Towels at the pool was so nice.

Our kitchen table was wobbly and the pull out couch mattress was awful lol. I still slept on it. Our room was changed between booking and showing up where we were short a bed which made me resort to the pull out bed

The breakfast was good. We enjoyed the pool. Staff was very nice.

The first 2 days there the main elevator did not work and my mother is 76 years old and just had knee replacement surgery plus there were no luggage carts when we were brining in our luggage to go to the third floor. I was very upset about these things.

When my granddaughter and I first walked into the door, we were greeted by CeeCee. She was extremely friendly, personable, fun, yet professional. She has such a wonderful spirit. My next encounter was with Paul, who was in charge of breakfast. Oh my, he is a wonderful, humble and gracious man. He went to each table to fill the drinks or to see if they needed anything; he explained what was on the menu the day; there was a wide variety of food and it was delicious; and he made a “slamming” smoothie. He asked me if I would like to try another smoothie and I said I would like to try blueberry. The next morning he had a blueberry smoothie ready for me, which was oh so good. I heard other people complimenting him for his kindness and professionalism. We need more Paul’s in the world. My last contact was with Brandy upon my departure. Although my time with her was only a couple of minutes, she was very friendly and kind. I hope that you will reach out to them to let them know how much I truly appreciated them and they are one of the reasons why I would return.