The staff is wonderful. From Jazer at the front desk to Patricia in the coffee shop, and waiters Pedro (Risotto) and Jose (poolside), everyone busted their patooties to provide excellent service. Cannot beat the perfect beach location, away from the madding crowd, yet close enough to walk to the action if you wish. Stunning view from the balcony, white sandy beach with relatively gentle waves, and three pools, one exclusively for adults. Beds were comfy with lovely linens. Big towels, fairly good toiletries and a fridge with sodas and water.Inclusive coffee was yumsters, although you could get Starbucks if you paid extra. Gigundo brekkie buffet with a dozen hot dishes (hot cakes and waffles for the kiddies, tamales and meats for the bigs) and a swell array of fresh fruits and yogurts. And, you can get a complimentary mimosa every morning.

There are 13 floors, 800 guests, and ONE ELEVATOR out of four was working. There were two, but the pool elevator got stuck three times with people in it and they had to pry open the doors to get them out. The QR code reservation system didn't work well and people were kinda steamed about that. It seemed like someone had hacked the system. It opens at 9 a.m. and immediately there are no reservations available. I was able to figure out how to beat it: Have it open and filled out and pull the trigger on it at 8:59. Still, we would get there and the resto would be empty, with people waiting outside on standby.

I liked the hotel and the location, but there is a ton of noise coming from the clubs about 500 meters away. They start at noon and continue until 3 am. So weather you are at the beach or in your room, the base is continuously. Had a city view room, but you can still see a bit of the ocean. It was very clean and spacious. Sometimes it had a weird smell. You can walk to all kinds of restaurants and the supermarket is nearby. The breakfast and dinner buffet are very good. Only had dinner once so not sure if it changes. They clean the beach every day from seaweed, but sometimes mother nature makes it hard for them to clean. Hotel has entertainment most nights.

Noise from the clubs. People bringing speakers to the beach mixing their music with music from the hotel and the clubs, so you just have Noise instead of music. Weird smell in the room

The location was the best and the staff from the restaurant.

The check in and check out process was SO delayed, it was only 2 person receiving all the people that was arriving and just 1 person with all the reception thing during check out.

I had no issues , yes check in time takes awhile but that is because the staff is going over everything with you to make your set, i even check in early with no issues, i spoke no spanish however staff help me in any way they could, my room was clean with air conditioning that i could control, yes the elevator was slow in the evening but its 14 floors what do you expect during that busy time of day but my stay was wonderful, i recommend this resort despite other reviews, my concierge Janer , was beyond wonderful no matter what time it was he was able to communicate with me through whatsup app.

i wish they had more entertainment, and a dance club inside lol, as well as more food choices and that the music was also in English

We are experienced travelers - and we have something to compare. one of the big pluses of this hotel is the attention to the "little things": excellent expensive memory foam mattresses on the beds and good linen (good sleep is the most important aspect of the trip), a new convenient and understandable climate control setting in the room, daily unobtrusive cleaning and linen change , even the shaving mirror in the bathroom is not fogging, it is extremely convenient (I think no one likes it when the mirror sweats and you can’t see anything in it), a lot of delicious quality food and drinks in the restaurants and bars of the hotel, a huge and main plus is a great beach closed from big waves breakwater (ideal with children), excellent friendly and hard-working staff.

Of the small and easily eliminated shortcomings: you can increase the number of umbrellas on the beach - the area of ​​\u200b\u200bthe beach area allows, sometimes all the umbrellas were occupied, then: some kind of overly weak shower at the exit from the beach to wash off sand and sea water, for some reason there is no convenient ramp for children and wheelchairs at the main entrance to the hotel, when cleaning the rooms, it is worth pouring the usual blockage solvent into the bathroom sink (since sometimes the water left very badly), sometimes there was also a little garbage on the beach under the sunbeds under the umbrellas (it’s sometimes worth cleaning up with a rake there, apparently not just noticed this garbage).

Loved the staff and the resort was beautiful. The food was great.

They had 4 elevators and one was broke. It took forever at times to get it and then it would go down instead of up and we stayed on the 10th fl. It was also so hot in the building until you got to your room.

The location is great. The hotel is walking distance to downtown with clubs restaurants and stores. It is a pleasant 5-10 min walk. We stayed in the Altitude tower which is new, spacious and has good elevators. The view from the balcony is breathtaking. The sound of music from outside was an added bonus and created fun atmosphere. The staff was friendly. Altitude tower guests get to use the infinity pool. We did not use the other pools. The beach area was nice and there were less waves than other beaches since there is rock barrier on the left (we swam up to the rocks to look at cute tropical fish) . There was one day though when the waves were strong, So it depends on the day. The water is clear and turquoise color, awesome! We did not get all-inclusive option because we wanted to visit Xcaret and do other day trips. There are a few restaurants on the property and the food was good. Breakfast buffet was also good, but Altitude tower has room service also (not part of all-inclusive).

The wait time to be seated at the restaurants was long. You need to make a reservation, or, if there is availability, get a pager and wait, and still not know if/when you will get seated. It is hard to get a beach chair as they were all reserved by the time we got there. We traveled during Christmas/NY, so it may be different at other times. We just sat on the towels on the beach. Also, something was wrong with the bathroom ventilation in our hotel room.

I liked all the all inclusive amenities offered by the property. Every day there was a variety of activities to choose from. There were many food choices everyday! The beach area was very nice.

I didn’t like not being able to get reservations at the restaurants during my stay. The slowness of the elevator was frustrating at times. I didn’t like not being within distance of some of the local tourist shops.

The facilities and room were amazing with a wonderful view of the strip with a beautiful ocean view.

the uncomfortable sales "presentation" you are pushed to participate in. All I want is a vacation, not another work type setting or hard sales situation. This made passing this desk area uncomfortable. What the staff should do is inform people of the activities and things to do at the hotel instead of focusing on the sale. If the hotel wasnt so lovely I would rate this a 0!

Location, the beach is the best. Set up at the beach and service is excellent. Ocean front room at the Altitude tower was very comfortable and wonderful. People at the check in desk were very nice and accommodating.

We had breakfast only reservation. There was coffee in the room the first day. Then, all the coffee makings and cups were removed . They wanted to charge for instant coffee you can make in the room. This is irritating and poor good will. Even inexpensive motels have complimentary, make in room coffee. Price we paid to stay there was not cheap. All inclusive does not work for us since we are not big drinkers.