Nice friendly staff, small sauna and salt room, 10 min walking from Zabka, 15 min walking from mining museum

I was expecting some small bottles with cosmetics, like hair shampoo or body lotion, but there are only standart all-in-one bottle for washing. As Im sensitive to smells there was a certain smell in corridors, and rooms, maybe of old building or some chemicals. Anyway, its my own view:)

The hotel is only a few hundred meters to the Salt Mine and city centre yet the location is very quiet. Also there is a train station you can get a very cheap train to Cracow and get there in 20 min. The staff is very polite and helpful. The use the pool, spa is included in the price of rooms. You can book additional treatments. On the plus side you have a restaurant working until 10 pm and a separate bar/cafe until 11 pm.

Spa was ok however some things were not working (in the pool); Breakfast however, at this price, was a buffet style breakfast but it was pricey. yet, I could not really find anything to eat apart from a piece of cheese, bread and eggs. Tomatoes were in season yet they chose to use the most disgusting and cheap supermarket tomatoes you expect to find in winter I've ever tried. The 'pancakes (American version) were a day old and there was no running honey for them (no maple sirup either). On the plus side the bread and rolls were fresh and you had a coffee machine. I understand 'no waste' policy but too much food resulted thinking: leftovers.

This has been my favourite hotel that I have ever stayed in! Upon arrival, the parking was clear and easy. The reception staff were so lovely and welcoming and had read our special requests as they had prepared a handwritten note and pieces of chocolate cake as it was our honeymoon. They all spoke great English and couldn't do more for us! Within 5 minutes of staying here, we arranged to add another day onto our stay as we loved it so much. The spa was clean and provided us with gowns and towels. Breakfast was very nice with a good range of food. We had dinner in the hotel every night, it was incredibly well priced and was yummy, restaurant staff were also polite and helpful. The hotel was about a 5 minute walk from the salt mines and about 25 minutes into the centre of Krakow by taxi.

Nothing at all.

Quite comfortable hotel, nice staff.

The hotel is close to the railway, has quite old furniture, the spa smelled really bad and was not good quality. There is a lot of calc in the bathrooms.. would need a deep clean. I don’t think this was a good value for money, and will not return unfortunately.

Exceptional good breakfast and dinner. Had the best risotto I have ever had. Good parking. Walking distance to the salt mine. Train and bus to Krakow right outside. A little more of two hours drive to Zakopane. Highly recommended if you do not want to stay in the middle of Krakow!

Only thing annoying was a banging noise from somewhere in the hotel. However it stopped around 23.00 hrs.

Great hotel, nice staff. A great base for exploring Wieliczka and Krakow. There is a railway stop next to the hotel, from where you can reach the center of Krakow in 20 minutes. The service is fine.

Everything was perfect. Great location, very good rooms, and the trains didn't bother as others have complained. The food was really good also. And a very helpful staff. All the information was presented in English also, which was very helpful, even the food.

The swimming pool was a little bit cold, which prevented us from fully using the facility, but in the summer, it could be a delight.

The room was very spacious and quiet. The food in the restaurant was tasty, I highly recommend. Espresso in the cafe was great. The pool could be bigger - but right after its opening it was empty and totally great for leisure swimming

Everything was great except for tiny things. There was no coffee maker in the room (which was announced) - instead there were two packs if instant coffee. And room service was not working all the time and the cost was 20 zl per order - so better go to the restaurant and spend the money on cocktails (those are great) :)

Beautiful historic grand hotel in an excellent location next to a wonderful park and easy walking distance to the train station which goes directly to the Krakow town square. Very friendly, helpful staff and fabulous restaurant and also a cafe/bar. Peaceful terrace and garden for relaxing and reading.

The breakfast was great, supertasty! We enjoyed much the pool and jacuzzi (I am not sure but I think jacuzzi was with sault) and off course the sauna with beatiful sault cave/mine (it's used like a rest room, where you breathe sault and enjoy relaxing music). We used the service of massage in the hotel. It was very pleasant and relaxing and the prices are fair enough!

One night the air conditioning didn't work and we couldn't sleep because of heat. When we opened the window, we heard the traffic from the road. I suggest for people to get the room in the middle of the building, because on one side there are cars and on the other side a railway for train. So if you want to enjoy the singing of the birds in the morning, it's quite difficult, if you are in the corner room. Also we had troubles with blinds in our room, they did not work properly.