Friendly and helpful staff. Location excellent on main street. Very close to restaurants and shops. Very nicely set up, with chilled atmosphere, nice bar area and decent Italian restaurant. Spacious easy access parking under the hotel.

Expensive! We stayed in 6 other places across Alberta and British Columbia on our holiday (including central Vancouver and Victoria) and this was far and away the most expensive.

Beautiful property centrally located in downtown Banff, surrounded by shops, restaurants and beautiful views. Italian restaurant with great food and service in lobby open for B-L-D. Nice rooftop lounge area with a couple hot tubs and sauna. Everything felt brand new. Had a 1 bedroom suite with balcony overlooking peaceful courtyard. Beds and pillows very comfortable. Room quiet with private entry, kitchenette and small living area. Laundry facility available. I was So impressed that they offered to refund first night after a flight issue resulted in us arriving a day late (when I had called mostly to ensure our room would be held.. great customer service does still exist!) Nice small gym and treadmills with a view. Convenient parking garage right below. Daily housekeeping. We loved our stay here! It’s the kind of place you will miss after you leave…

Only had 2 washers (one out of order)and dryers for all units so I had to make multiple trips to check avail. Limited views from interior balconies (but still a peaceful oasis).

The location is excellent and walkable to many restaurants and bars as it is on Banff Ave and on the Roam route. The staff was top notch - received complimentary Roam bus tickets (for town routes) and bear deterrent (loaned and not charged unless you engage with a bear and have to use it!). There were 2 hot tubs roof top outside that were spacious with beautiful vistas of the mountains. One pool was inside that we did not use. Towels were plentiful and there was complementary cold water available. Sauna was relaxing. The hotel is connected to a fabulous restaurant/bar with outdoor seating - try the fried olives!. The staff just was excellent plus +++ - any questions and any needs (we asked for blankets one night) right on top of it and always with very pleasant interactions. We had a wonderful room first floor that was quiet and with a private small outdoor patio. Lobby fireplace was nice to sit next to in the evening after a day of long hikes - staff loaded logs on a regular schedule so it was always toasty and warm. Would definitely stay here again when we come back to Banff!!!

We had the best time at Moose Hotel and Suites. The staff was incredible helpful in helping my family navigate around Banff and helped us find the perfect activities for my kids. The location is excellent. You are close to all the shops and restaurants without having to walk too far down the main avenue. My entire family enjoyed exploring during the day and then the rooftop hot tub to finish off the day.

Our room was a little smaller than we expected but honestly it was fine because we weren't in the room that often. We were exploring the area around us.

Lovely suites with separate bedroom and living room...very private and comfortable. Staff was fabulous and very helpful. The restaurant in the hotel was good Italian, and the bar was good, but crowded. The lobby was inviting and peaceful to sit by the roaring fire. I used the pool and outside hot tubs they were nice. Location is great as you are just a block or two off where the main tourist traffic is but close to the shuttle pick ups and lots of restaurants and shopping. We got a discount at one of the outfitters for snowshoes.

My only complaint was that at night up at the outdoor hot tubs several large families with young kids sort of took over and the kids were running between the pool and the hot tubs and were loud. also towels were thrown everywhere. It was after 8 pm so I assumed it was okay for young kids to be up there, but it was distracting and took away from the solitude the hot tub was offering and views of the silhouetted mountains offered. There was no hotel staff present to monitor.

Rooms were very clean, beautiful views of the mountains. Nice patio. Friendly and accommodating staff. We enjoyed the hot tubs with a beautiful downtown Banff mountain view. Loved the moose theme that they really leaned into throughout the hotel. Lobby was nice and it was a good atmosphere everywhere you went. Ate breakfast at their Italian restaurant, Pacini. It was delicious! (Not included in hotel) but plates were reasonably priced.

To get to the rooms you have to walk outside through the courtyard. Not a big deal. Just cold in the morning.

Great location, very accommodating and friendly staff, rooftop pools are amazing, spa in the hotel is excellent, nice clean rooms with very comfortable beds. Favourite hotel in Banff. Only issue is the price is extremely high. I used to stay here for just under $300/night. Now in the summer the rates are anywhere between $700-$1500/night which is insane.

Price is way too high. It used to be less than half of the price of the Rimrock or Banff Springs, which are very high end hotels. Now it’s the same price and even more expensive sometimes than these high end hotels. If it was cheaper like it used to be my family would come here much more often and stay for more nights.

Staff was overall excellent. Very efficient and helpful front desk personnel and the bartender from Spain was very good and well suited for a bartender in all ways. Location was great and beds were great and comfy. Parking was also tidy and well organized

Some things like the faucet in bathroom sink and showerheads were not in great repair and needed some attention. The rooftop pools and tubs were also not as clean as expected and many tiles were loose and eroded and pieces of the grout were broken off and made their way via the feet into the tubs. Mind you I am aware they were outside and more prone to degradation being so exposed to elements compared to indoor facilities

We stayed here twice due to changes in plans from Jasper NP closure. Rooms were good size. Spa facilities on roof terrace were good. Plenty of car parking space. Very quick to get to Banff centre. Reception staff were very helpful, and loaned us bear spray. Plus had recommendations on things like cycle hire.

Not cheapest stay but same for most of Banff. We went in summer and felt one of the pools on the roof could have been cooler (being a diva). Never tried the restaurant so can’t comment, although there are lots of very good places to try in Banff.

we stayed in february for 1 week. had a king suite on 2nd floor facing Marten st. See photo for outlook) It had a seperate bedroom with a good size bathroom and walk in shower. Loungeroom perfect size for 2 adults with Tv and gas fireplace and a dining table. Kitchenette was small but adequate to make breakfast and snacks. we didnt use the balcony but would be nice in summer. Ski locker provided in basement with direct access to Banff Ave and bus stops to mountains adjacent. Spa pools on roof were amazing (wear a beanie in winter). gym small but had everything. All the staff we encountered were really feiendly and helpful, especially at front desk.

Nothing really. The kitchenette didnt have a bread knife but they provided us with a steak knife from the in house restauant when we asked.