The location is wonderful. I was taking a water taxi to Belize, so it was really convenient. It’s also right on the boardwalk with lots of activities and restaurants nearby.

My room was massive. However, the dealbreaker for me was that were no windows. The other thing that I didn’t realize, is that this isn’t actually a hotel. I had a difficult time finding the front entrance. But, I reached out and someone sent somebody outside. Really, all I needed to do was knock on the locked door, but I didn’t realize, that there wasn’t an office. The woman who met me was super nice though. Also, a nice size bathroom, but I had absolutely no water pressure.

Everything was great. We asked if we could get a ground floor room due to my wife having difficulty with stairs, this was organised for us. On arrival we were two hours early but were allowed to check in early once the room was cleaned. On seeing the views from a first floor room we asked if there was any possibility of changing room this was also allowed. Other than a fantastic view the room was large, clean and very well equipped with self catering facilities. The bed was also very comfortable.

Nothing! Some people have complained about the noise from the street, but if they had bothered to go downstairs they could have enjoyed the atmosphere and delicious food available. The noise did not continue to late

What an awesome room! 12’ ceilings with full width windows overlooking Chetumal Bay. Super comfy king bed with luxurious bedding and soft pillows. The massive TV was really nice. Loved the details and marble. This is the nicest hotel in Chet. Juanita was very sweet.

The frosted glass separator between the room beside was a little odd. We could see our neighbour’s shadows on the other side and could hear every word of their conversations. The tub was an incredible feature but not enough hot water to get more than a few inches deep. These are nothing that an on demand water heater and some acoustic curtains couldn’t fix.

The hotel is very nice. The master suite I stayed in was very beautiful and nice with only one problem. There are two parts to the suite, and there is a big translucent floor to ceiling window that allows anyone from the hallway stairs to see into the living room/foyer area of the suite. A little strange that they don't cover that up. Some guy who was trying to find the pool on the roof tried to walk into the suite. Otherwise, the hotel is located with a view over the harbor. At night, on the weekends, it becomes quite a party scene right outside so if you are seeking tranquility this isn't it. However, if you are interested in a vibrant local street scene, it might be right up your alley. In any event, you can't hear any of that activity from the bedroom of the suite. The rooftop pool is quite beautiful too, with the view out to Belize.

There is a big see through window into the master suite from the hallway.

The property is very well located and easy to get to restaurants and stores. The ladies working there are so friendly and were able to help with anything we needed. Having a larger room for a multi day stay was great and the 24 hour pool came in handy on the really hot days.

The futon in my room was a bit old and could do with being replaced. While it looks nice, it has lost a lot of support, and when it doubles as the couch, it is not all that comfortable.

This is our second stay here. We use it as a stop off from Merida to our home in Belize. It has every comfort, very nice bed, great tv, kitchen and fancy toiletries. Good bath towels and bath robes, hair dryer. There is a nice rooftop terrace and pool but the stairs are a bit much for my elderly husband.

The room we select doesnt have a view, just high up windows for light. But, you can pay more and get a balcony overlooking the sea. I found the shower a bit hard to get right. The kitchen is well equiped except it doesnt have a stove, just a microwave. And i can never get those pod coffee machines to work.

Big room with a lot of amenities (e.g. bath robes, cooking supplies, pool on the roof) Bets where very comfortable and everything was clean. Very close to the ferry station, so a good stay if you want to get to Belize early the next day

The arrival/check in was really not good. We arrived at 8pm in the rain and the door was closed. There is no bell to ring and knocking/calling for someone did not work. We had luck that some other people went out for dinner and left us in so we did not have to stay in the rain. To contact the hotel I needed to ask somebody on the street to let me use his phone since I did not have any mobile internet. In my opinion this is really not acceptable and the first time such thing happened to me.

The staff is exceptional. I had packages sent in advance and they tool an effort to receive them (because of DHL, not the hotel). The room was large and very peaceful settings. The bed was comfortable, which is super important to us. And a very safe location.

The kitchen and bathroom need a few small touches. There was no towel to wipe the counters or dry the towels. And no small towels for the bathroom. We had to use large bath towels to dry our hands.

The location and view are absolutely fantastic. The room was very well adorned. The staff (especially Juanita) were very helpful and attentive. Pay the extra money for the ocean view. The street food nearby is incredible. If you want to splurge on a fabulous meal, go down the malecón to Ámbar.

The cost was a bit high for the area (Chetumal, in general). We upgraded to a room with an ocean view (well worth it) after we arrived because the room we booked didn’t have the balcony we expected. No private parking.

I just came off a 12+ hour travel and when i checked in at night. Before my arrival Juanita reached out to me to check on how my travel was going and I kept her updated. When I got to the hotel she gave me a room upgrade which made my day. I was so exhausted and to see and have thar beautiful space was amazing. I was mostly just passing through the hotel to get to my final destination but it was amazing. I had trouble ordering food and paying with Amex and she made sure before she left she helped me figure out how to get food aswell. And the bed was so soft the softest I've ever slept in It was amazing

I have no complaints this was a beautiful property