The location was convenient (extremely close to Leiden Centraal). Rooms were modern. Storage area in the room is sufficient. Lighting was good. Quiet hotel. Comfortable bed, comforter, pillows. I had to study in the room, the study table and lighting was good.

The fact that there was no minibar was strange, as even the cheapest motels have one. No toiletry bag or slippers provided (not even a plastic laundry bag). There was a problem with the heating in my room and I had to wait for technician for a day (it was Sunday) and no alternative was offered except for a blanket.

Absolutely everything that mattered was first class.

The long “soulless” passageway leading to the rooms. It can do with some artwork/photos. Leiden is pretty stunning and photos to entice a traveler to explore would help a lot. And a light throw or blanket for a quick nap after lengthy trip will be just what the travel doctor ordered. Rooms look out onto a very boring apartment complex. There is not even a tree or focal point to interest the viewer. Also, there is no climate enhancing system. Upon arrival our room seemed to be around 17/18 degrees Celsius, which on a cold day is not comforting. Our daughter’s room right next door felt more like 20 degrees C, which was a lot more pleasant.

The location was amazing as it was right next to the train station and only a short walk into town. The room was big and clean. There was no issue with noise or light coming in at night. Staff were very nice and helpful. Our body wash bottle was empty on arrival, but we asked a housekeeping staff about this and was sorted out straight away with no issues. Even though we checked in at almost midnight and out at 4am, front desk staff were available immediately.

Shower water temperature oscillation which wasn't a big deal Shower design a bit strange - there is only a small barrier between shower and the rest of the bathroom so water splashes out into the bathroom and the floor becomes quite wet.

Overall design is excellent. Rooms are clean and very comfortable with a great shower and nice lighting. Staff are lovely.Breakfast (scrambled eggs and halal sausages) could be varied a little. And who has sweetcorn and mange toute for breakfast?

The only complaint that happened multiple times was the cleaning consistency - no replacement of cups, glasses, coffee facilities, water, bed not made up. This was resolved by firing the cleaning subcontractor. I hope when i return in a few weeks that this will be remedied.

Excellent location close to the train station. Walking into the heart of Leiden is easy and you come across some of the things to see along the way. Modern rooms with comfortable bed and nice bathroom. Everything seemed pretty new to us. Friendly staff that worked quickly and with a smile. Would definitely book again!

There is a construction site on the other side of the street. Depending on the room you might get to hear it, but the isolation from the windows is pretty good, so it didn't bother us.

Hotel is new, or recently renovated, located almost at the central railway/bus station, but at a silent side street (possibly except few rooms). I had a south room, where it was perfectly silent, and I had nice far view.

I did not like the heating regulator. It was impossible to set fixed temperature e.g. 22 C, but only to make the temperature higher, or lower. Moreover, after some time the temperature returned to some default value and in the morning it was simply cold.

The room was spacious and clean! Everything was new and well-placed in the room. The location is great, since it is right next to the Central Station and very close to the City center. Excellent beds and pillows. Decent breakfast, although a little bit expensive for what it offered.

When you arrived after a certain time in the night the gates were closed and you had to ring the bell. The response was not immediate and sometimes you had to ring again. Also, the towels had a smell of fried fish...

The location is excellent, straight across from the train station and bus platform. This hotel was the most relaxing and tranquil hotel I have ever stayed in. Brought my earplugs and never had to use them. The room was exceptionally clean and the bed super comfortable. The staff were very friendly and polite and really helpful in providing information, will definitely return to this hotel again.

No shower cap or body lotion provided.

Everything was so nice! The bed was AMAZING. The price was worth it, I didn’t expect the room to be so nice for it to be a “normal” one, the size was good, the window was gigantic, the bathroom was so nice. Super cute overall. I didn’t interact much with them but from what I experienced the staff was nice:) oh and the location was very good, just in the center of Leiden so I was close to pretty much every tourist attraction I wanted to see.

Lovely, clean, hotel in a great location. Showers were wonderful and the beds huge and comfy. After staying in a hostel for a couple of days it felt like luxury. Also let us leave our luggage free or charge and a standard 12:00 check out time was amazing. The area was safe and central.

They were doing some building work around us but not really the fault of the hotel and the noixe didn't start until after 9:30 anyway.