room was excellent lovely and big which was a surprise with a lovely separate area for watching TV with a nice comfy sofa also a nice big area for the wardrobe where the tea and coffee making facilities were as well the swimming pool was lovely nice and clean and for a change actually a nice warm temperature also the steam room was excellent unfortunately the sauna wasn't very hot not sure if there was a fault

the bed was nice and big but it was two large singles put together and they were also very very soft (i know its a personal choice but a bit firmer would have been nicer) the bathroom was again lovely and spacious but the shower itself had really poor water flow so it wasn't very enjoyable to stand under as it got quite chilly with no water really running over you

Love this place, huge rooms (suite!) The bathroom is massive with proper separate facilities. Sofa, terrace, huge bedroom. Clean and cared for. Towels a plenty and everything you could need. The staff are very friendly the food and the wine is good. I even received a message on my arrival day to ask for my arrival time. This means they actually care that I'm coming! This is my second time here, and I will definitely stay again.

The mattress was a bit tired and not terribly comfortable. A very glamorous, busy, and noisy Indian wedding on my 2nd night.. complete with horses in the car park and tooting horns on arrival and departure. No big deal really, made it hard to get in and out of the hotel and was still a bit noisy when going to bed.

Size and comfort of room, Great friendly staff, Quality of food both at Dinner & Breakfast was superb. Normally we would stay at one of national chains that Sir Lenny Henry advertises (PI) but this is definitely worth the little extra £. Restaurant is good value for money for the quality and quantity of food received along with superb service. ***No service charges or table charges which is a pleasant surprise nowadays*** enable us to choose to leave a good tip which we did.

This was a last minute trip to family over the easter weekend to visit family room availability was only showing for 1 night out of the 3 nights required on booking.com. Next time we will plan a little better or contact hotel directly. One minor area that could be improved is to switch the outside lighting "on" at the reception entrance steps a little earlier. Dark steps = potential accidents.

We were appointed a ground floor disabled room which I had requested. The room was lovely, very big with a sitting-room separate to the bathroom and bedroom. The room was lovely and warm, and the television had a freeview tv. There was lots of lovely towels and pillows. Lots of hangers provided in the wardrobe. Our grandsons were allowed to swim in the heated swimming pool which is lovely and use the sauna and spa. Towels were provided to them which was lovely . They loved it. We had drinks in the bar which were lovely and reasonably priced and the staff were very friendly and nice. Even serving us while they cleaned up as there were no other customers. Loved all the Halloween decorations.

Our bathroom had a bath in it which my husband struggled to get into, in order to have a shower. I am sure I could have moved but it was late in the evening when we arrived so we didn't challenge it. There were a lot of wasps in the men's changing rooms so we let our grandsons use our room to shower and change. Reception informed me that they were trying to deal with it.

The hotel is beautiful nice lovely room with sitting area and bedroom separate lovely bathroom with shower and a separate bath nice litte patio area to sit and enjoy the quiet do peaceful the breakfast was lovely and also a cold buffet aswell overall a brilliant hotel and really enjoyed my stay did take a video of the room but can't upload it on here so a picture of the fountain outside main reception breakfast and nice little seating area out the back near our room

Enjoyed the afternoon tea Thought the room was spacious and we loved sitting out on the terrace The restaurant was lovely and the food was brilliant

Please take the following comments as 'constructive criticism'-The bar area was empty, apart from one table with 4 people on, when we went in for our afternoon tea,. But for some strange reason, we were seated right next to them, even though there were loads of empty tables. Now, no offence to these people, but fortunately, they went within a short time, so that was fine. However, low and behold, another couple came in for afternoon tea shortly afterwards and they were seated right next to us. Once again, no offence to these people but, it just seems strange for staff to seat us 'on top of each other' when the place was otherwise empty.

Very good sized room. Comfortable bed. Nice annex with wardrobes and dressing table. The nighttime receptionist was really helpful and accommodating. Lovely gardens.

Some parts of the hotel need a little TLC. We found the daytime receptionist a little abrupt. Breakfast was nice for meat eaters but less choice for non-meat eaters, no plain yogurts and mushy vegetarian sausages.

The bar/restaurant and outside area is really lovely...., we assume recently refurbished?? We noted the event area was sent up for prom and it looked lovely. We had dinner which everyone enjoyed, except me! Staff were so friendly and helpful. We enjoyed our breakfast. The room was clean, shower fabulous and bed very comfy. Nice size room to.

We felt our room could do with some care..., marked walls bit dated looking. Bathroom bit clinical/cold apart from that everything was fantastic.

Loved the size of the room . And facilities. The bathroom was fab! Separate toilet shower and bath! Breakfast was lovely.

Reception and bar area was lovely, the rooms looked like they had been quickly tidied up cheaply. The pool and facilities defo needed a spruce up as it felt like everyone in there was with you, no peace. Quite loud with weddings taking place.

Lovely room x very spacious and clean Lovely setting Breakfast was fantastic and staff where very friendly and helpful at all times

To be honest a little far out of walking distance to local restaurants etc although I am told the restaurant is fabulous I like socialising in different pubs x wasn’t a problem as we got taxis