Have stayed here many times now and it's really convenient for us when visiting family . I messaged and asked for a quieter room at the back of the property which was responded to very quickly and organised. Only downside was they gave us a twin bedded room not a double as booked. We didn't really mind and didn't say anything, but the single beds are pretty narrow and so next time I would change rooms if the same thing happened. Overall though The Willows is our go to hotel when in Blackburn. We didn't eat there this time as we had other arrangements in place, but previously the breakfasts and meals have been really nice.

☺️ The room was clean and the beds was very comfortable. Despite the one issue. We had a lovely time. We was visiting family and had an occasion. We was greeted with a bottle,2 glasses and love heart shaped love petals 😍😍😍

Minus the food on our second night being burnt and presented to us in a big clump which should have been a mixed grill and the young girl with dark hair who did nothing but give us a dirty look and ignored us when asking to speak to the manager. The manager then resolved our issue ☺️ He was more than happy to help. Which we appreciated so thankyou for that

I recently had the pleasure of staying at Willows, Blackburn by Marston's Inn, and I must say, it was an experience that exceeded my expectations in every aspect. The inn itself is charmingly situated, offering a perfect blend of tranquility and convenience. The picturesque surroundings provide a serene backdrop, ideal for those looking to escape the hustle and bustle of daily life, yet it's close enough to local attractions and transport links, making it a convenient base for exploring Blackburn and its environs. My room was a delightful surprise. Spacious, immaculately clean, and tastefully decorated, it provided a comfortable and relaxing environment. The attention to detail was evident, from the plush bedding to the well-appointed amenities, ensuring a stay that was both luxurious and practical. The inclusion of modern necessities like free Wi-Fi and a flat-screen TV was much appreciated, allowing for both work and relaxation. The staff at Willows deserve special mention. Every team member I interacted with was friendly, professional, and went above and beyond to ensure my stay was pleasant. Their recommendations for local sights and eateries were invaluable and added an extra layer of enjoyment to my visit. Additional facilities at the inn, such as the bar and outdoor seating area, were well-maintained and provided lovely spaces to relax and socialize. The overall atmosphere of Willows is one of welcoming comfort, making it an ideal choice for both short and extended stays.

We only stayed one night but found the room to be clean and comfortable / comfy beds. It's next to a busy junction but quiet nevertheless (fields and lake the other side!). We all had nice food in the restaurant and the staff were very friendly and accommodating.

There wasn't enough cups/coffees/milk in the room for 4 people but they were happy to provide more when asked. It was tricky to find - the sat nav sends you up the wrong road so that took some working out.... the entrance isn't that clear!

The rooms are clean & spacious & are as nice as some other more expensive hotels. The cleaning staff are great, helpful & friendly. This is a very good value hotel in a good situation. Despite it s close location to a busy road junction, the rooms are surprisingly quiet & peaceful. We have stayed here many times & have no complaints.

A massive negative for us - After busy days visiting nearby family & friends we like to have a drink before going to bed. On the last two occasions when staying at The Willows, we have arrived at the Marston Inn next door at approx 10.30 only to be told that they had cashed up & couldn't serve us. Noone would expect a pub to close at 10.30. In our opinion, this should be made clear on all information. I'm sure we haven't been the first people to be disappointed.

It was a clean and comfortable room. Nice bathroom with good towels and soap dispensers. Great value for money. There is a bus stop outside into the town centre. I stayed over after a game at Ewood Park (we lost 4-2!), and the receptionist ordered me a taxi to the ground as it's a long walk, and buses do not go directly. The bar sold some decent ales, although the hand pumps were all off?!

The food was a bit basic and looked like it had been pre-made and heated up. Several of the ales were unavailable.

It was really good to be (A) so close to the Royal Blackburn Hospital and (B) so close to the motorway, which made it easy to have a meal with friends after our visit. The Willows is clearly visible as you approach it along Haslingden Road, and is accessed using the Beehive Roundabout.

Only one set of towels between the two of us - not that we *need* two, but we were rather afraid that we might be accused of stealing the usual second set!

Breakfast in particular was very nice and good value, although we had to wait a while to be served. Dinner was fine too. Staff generally very pleasant. Rooms comfortable and good accessible room with walk in shower.

I am disabled and when checking in there was nowhere to sit. I had to wait for someone to come to reception and as I cannot stand for long, I made the mistake of sitting on the seat behind the desk. A man rushed across and quite curtly told me I could not sit there which I did understand. However when I said there was nowhere to sit, no attempt was made to bring a chair. The accessible room was generally very good, but someone had turned the shower tap off so tightly that I struggled to turn it on. Likewise I could not fold down the the shower seat.

This was a stop over as we travelled south to north. The Hotel was easy to fine as directions given were first class. The check in procedure was easy, the room was spotless and the facilities were way above what we expected. There was refreshments in the room and two packets of biscuits, it was an amazing room, the bed was so comfortable and a choice of soft or medium firm pillows. The bathroom was well stocked and the water lovely and warm for a refreshing shower with great soft towels. There was a restaurant next door but we did not use these facilities as we had already eaten and did not have breakfast as we wanted to get on with our trip. I would recommend this hotel to anyone, it was beyond first class in every way including the staff, everyone was so helpful and friendly.

There was nothing you could have done any better to make our trip exceptional, thank you

Room, very good, clean and modern. Bed, exceptionally comfortable.

Restaurant service. Picked a meal, turns out it wasn't available so picked another. When it arrived I questioned the price difference. Was told my new choice was dearer but would get it free gratis because my first choice wasn't available. Checked menu, new choice £1.50 cheaper plus £1.75 side I ordered not included with new meal. Eventually got my refund but shouldn't have been so difficult.