Clean and all facilities provided such as hair dryer, iron and ironing board,comfortable long bath, water supply, all toiletries, big mirror at foyer, comfortable sofa , a wide range of tv channel and friendly staff and the perfect location right the centre of the town, almost all in walking distance, Kluang train stations, Kluang mall, bank , food store…etc

The coffee house can be improved, the windows is all covered , should open the cover and let the place become brighter

Big spacious room n nice view from window. In room provided Iron, hair dryer, kettle

The staff dint notice i am queuing n let the mn behind me to check in first. My room cant flush . The water flow is so slow. Need to press the button all the way. Luckily we no pop..cant image after tis. The aircond is not cold. Luckily my baby sleep well. Overall is satisfied as room is big n bed is comfortable. Kluang is smll town but got tis hotel convenient for tourists. Thank you

The room is big and really comfortable. The room size is spacious. The staff is friendly and professional, and their service is efficient and we don't need to wait for too long to get our room. My friend left her charger on room, and the staff call me to inform. Really great customer service. The location is really at the city centre, convenient to go to anywhere.

The breakfast need to improve. The condition of restaurant is like from 80's era.

Value for money: Reasonable price that provides clean rooms. It is located near lot of eateries and shops. All waking distance. The staffs are friendly too.

The toilet flushing system a bit weak. Have to press and hold. I asked for extra pillow and was told need to paid MYR10. We were staying in a twin room plus 1 bed. Total 3 of us. Both bed had 2 pillows but not the extra bed which we have paid extra.

The room was clean with a huge king-sized bed. Pretty comfy.

In the room where we stayed, there was a loud whistling sound coming from outside the window, most likely due to the strong winds. Sometimes, this can be very loud and noisy. The hotel is rather old and breakfast is served at Level 4 in an area where there hasn't been much renovation from years ago, so the place definitely looked aged. For breakfast, the choices are limited, and no milk was provided.

The cleanliness,the size of the room,the staff,the service such a wonderful service & facility I will make this hotel as my second home.. when miss buger kluang especially Fendi buger and the hottest nasi ujang I will come to kluang &.check in here.. to hotel team, if you know where can get the best nasi ujang..please buzz me! 💕

So far nothing..

The room is clean and spacious. From the room on the 9th floor we can see half of the town and the surrounding mountains. Hence, the view is really great. We were given enough bottled drinking water.

There is no safe in the room to put our important belongings like the laptop. 2 tea spoons to go with the tea cups will be better than 2 plastic stirrers.

Location is very strategic. Places of interest are within walking distance to and from the hotel.train station,bus terminal, ngepot kabin, kluang mall, rail coffee, laman kreatif. For a first timer and a family without a car, the hotel is very accessible and you will never get lost. Staff is friendly and helpful. Breakfast was decent but delicious. View from hotel was beautiful and unique from every sides of it. Room is spacious. Everything in good condition. No issues.

This was my second time stayed here. Overall is was quite good hotel in Kluang. Room is clean and tidy, location is good. Just maybe less than 10min driving from Kluang Rail Station/Kluang Bus Terminal. Staff is nice and friendly.

When the 1st time I stay here everything is good. But this time only some weakpoint, that the air conditioning is not cold at all. Will sweat in the late night because of the air con. Is not big issue, I confirm hotel management will fix it shortly

what i really like about the hotel is its location - very near to 24 hrs McD, Family Mart, 7e. it is in the heart of kluang town. they provided ample parking lot, the staff are nice, the room is very spacious with balcony and bath tub. our car broke down and needed to check in a day late. the hotel was very understandable, deduct our rate fairly.

nothing