The spa experience was absolutely wonderful 💆‍♀️! The rest room offered perfect tranquility, and their thoughtful tea service added such a lovely touch to the relaxation experience. Having this peaceful retreat after active days was exactly what we needed. Our room, while modestly designed, was a testament to the hotel's commitment to cleanliness ✨. The housekeeping team deserves special praise - they maintained our space impeccably every single day, making it feel fresh and welcoming whenever we returned 🛏️. I also appreciate the kitchen's flexibility with portions - they consistently delivered my rather hefty breakfast order of five fried eggs exactly as requested 🍳

The main challenge was the breakfast system. While the food quality was good, having everything on request rather than a buffet-style service notably slowed down our mornings ⏰. This was particularly noticeable when we were trying to get an early start for skiing ⛷️. The service, though friendly, moved at a rather leisurely pace, which could be frustrating when you're watching the clock. Something as simple as getting a cheese plate required placing an order and waiting, rather than just grabbing it from a buffet table 🧀. If you're planning to stay here, I'd recommend factoring in extra time for breakfast - especially if you have morning activities planned."​​​​​​​​​​​​​​​​

Hotel is nicely decorated. Rooms are great with nice view on the mountain. It is very nice hotel, 600m ,easy walk from Areitbahn which brings you to the top of the Ski area. Skibus is 100-150m away. Hotel has nice ski storage. Several restaurants around. Swimming pool, relax rooms and saunas are nice and free to use. The breakfast is expensive, but gourmet with served dishes. I'm not sure it is worth money for e.g. seven days stay (because after few days I just want something simple for breakfast), but for 2-3 days I would take the breakfast again for sure.

Coffee/Tee kettle wound be nice to have in the room (instead of old fashioned inacurate scale).

New Years Eve gala dinner event was superb. Spa facility and pools were excellent. Staff are conscientious.

The listing is inaccurate as the property does NOT arrange transfers or have transport of its own, it simply directs you to local taxis - better to use OBB and their integrated services. I did not expect children in an adult only hotel. The bathroom and balcony of our room was great, but the room smelled of cigarette smoke and needed repairs - broken drawer, TV remote, extractor fan. The TV was outdated for a 4 star facility (not smart).

The room was brilliant, so spacious and very clean.The bed itself was one of the most comfortable hotel beds I have stayed in. All the staff that we met were incredibly friendly and the food at breakfast was excellent. The bar and spa facilities were also great and we used these throughout our stay. It was a lovely relaxing few days.

The pillows were very soft and offered no support so both myself and my husband woke up most mornings with a sore neck. We could have also done with a tea / coffee machine in our room for the morning before going down for breakfast, or to make a tea when back off the slopes. For a high end hotel I think this should be a standard in every room!

The price/quality ratio is excellent. Location of the hotel is great, staff very nice, rooms super clean. We did not have breakfast. Parking on covered and open parking. In the saunas it is great that there is tea and flavored water available - sometimes honey or sugar for tea was missing. We were invited to a Christmas party, some free food and drink.

The sauna is ok, but it could use some more attention - especially the showers.

The room and the view from the room was amazing. The breakfast was also really good, there was a menu where we could choose freshly made food from every morning. There was also a free shuttle to the ski lift, which we used every day. The spa was also good, there were 3 types of saunas.

There was an indoor and outdoor pool, they were unfortunately not that warm. We were there for a ski trip, and I was cold in both of the pools. The spa was huge, but there was no jacuzzi, which would have been nice to relax in.

The rooms were spacious with an amazing view. Beds were super comfortable. I specially want to mention the staff which was super helpful and quick to help us. They cleaned the room on the second day when we were there. The sauna was really nice. They have 2 types of saunas and 1 steam room, one amazing room for relaxation. They also offer different massages on demand. Swimming pools were okay. Overall high value for money. Highly recommeded.

Nothing

The spa and staff were wonderful.

I was travelling with a female friend and reserved a room with a picture of twin beds. The room turned out to only have one large bed. They could not find me a room with twin beds because they were fully booked. I was not happy with situation because i knew it would upset my girlfriend back home and I couldn't find other accommodations.

Location is good and the room was clean, the bar was nice with great staff. Ski room ws good and the spa was fine.

For a four star hotel the room was lacking a fridge,coffey or tea and the was a all in one soap for the shower. I checked out early in the morning, once at the airport I got a call from the hotel acousing me not having checked out and told me that I owed the city Tax. I was charged for the tax on my credit card without being asked permission.

The room was good and the bed was amazingly comfort, so I slept like a baby (I guess my wife and child too). The view from the window was amazing, first thing in the morning you open your eyes and see the beauty of the mountains, because the bed is oriented to the window! The breakfast was superb! Exceptional quality! But :) it's quite slow because of the a la carte concept, one day we were waiting and starving about 30 min just to make the order. Spa was good! Warm indoor pool.

Well, here are two points: 1. The restaurant was close during our stay, so we had to go somewhere else to get some food for a dinner. Bad is that no one mentioned about it. 2. The picture about indoor-outdoor pools is not true!