Pyramisa Hotel in Hurghada exceeded my expectations! The service was absolutely perfect, with attentive and friendly staff. It’s an ideal destination for winter swimming, thanks to its heated pools. The dishes were delicious, offering a variety of flavors to suit every taste. The pools are beautifully maintained and provide a fantastic experience. A special thank you to receptionist Kareem for his warm welcome and professionalism, and to housekeeper Mahmood for keeping everything spotless and ensuring our stay was comfortable. Highly recommend this hotel for a relaxing getaway!

The food was nice and almost everyday you couls find something new to try. The activities on the beach were very good and everyday there was a program for us. The staff new english and we cpmunicated easily. For the price it was almost a steal.

The pool was very shallow. There were chairs in the pool next to Pablos grill but it was not a bar and we mistook it for one, it was dissapoiting, why have a bar if you cannot use it in any way? The beach was great for families, but there was almost no corals and again it was very very shallow and short, you could not have a good swim on the hotel beach. The worst is that at the arrival they will give you a máp that contains a map of the next hotel V luxory as well, we had no idea if we can use their aquapark or join their activities and so on. Why do you give us a máp of another hotel when we cannot use their things? Give us just the map of our hotel and dont cause other problems. The drinks were server in a plastic cup. There were some small things but for the price it was a good hotel.

Pyramisa is one of our favourite hotels in Hurghada. Always full satisfaction. For the first time I visited this hotel in 2008 and since then I keep returning. It's a very friendly and welcoming place. Reception: At the beginning we've had a great welcome from front desk receptionist Ahmed Esmael who greeted us with smile and warmth. He gave us a nice room with a lovely view that we wouldn't even expect. He explained everything about the room and hotel clearly. Room: When we arrived to the room, it was one of those already refurbished. Very spacey and modern with a beautiful view from a balcony equipped with a glass table and two chairs. In the room we've found everything we needed for a 3 week stay. Kettle with cups and choice of tea. Hairdryer in bathroom. Large TV on the wall. Very big wardrobe with safe inside. Double bed for us, parents, A sofa bed and second bed for our daughters. Room was clean and tidy with supply of bottled water. Food and restaurants: the variety of food in main restaurant is good. Everyday you have choice of different meet, stews, huge bread station, huge pasta station, a great choice of fresh vegetables and fruits not to mention shocking variety of sweets and desserts. Every lunchtime and evening there's a barbecue outside where they serve lovely grilled meat or seafood. The service in the main restaurant is very friendly and helpful. Waiters and waitresses run along trying to meet needs of all the guests. Of someone is complaining about the food, I think they're just a type of people who complain about everything. Otherwise I wonder what they eat at home because even caviar and truffles after some time of repeating are boring. Lobby, cafeteria, bar: In lobby you will meet your guest relation. A super friendly and always smiling Hadeel. She's alesys ready and happy to help, often outside of her duty hours. If you need any explanation, help or book AlaCarte restaurant, meet Hadeel and she will help you.

One of the biggest misunderstandings is the bar on the island on the pool. For general guests it's accessible only till 5pm. After that you have to pay for drinks. From what we noticed, in the evening it was always empty. They should think their strategy over because I'm sure people would leave more tips than they earn from drinks sold during the charge hours. There are only 2 towel points. They serve drinks in single use plastic cups with plastic straws at the beach. It's very bad for the environment and non economical. This should be banned. At the heated pool behind first building there's no bar in closest proximity so when you are with children you need to walk to the beach the get a drink. There should be at least a stand with bottled water.

Exceptional Service That Transformed Our Stay I recently stayed at the Pyramisa Sahl Hasheesh Resort, and although my initial impression was disappointing due to the room, the outstanding service provided by the staff completely turned our experience around. A special mention goes to Ahmed Ismail at reception, who went above and beyond to ensure we were satisfied. His professionalism, attentiveness, and genuine care for guest comfort were truly remarkable. He worked tirelessly to address our concerns and made sure we felt valued throughout our stay. Additionally, his manager was equally supportive and proactive in resolving the situation, further demonstrating the team’s commitment to exceptional hospitality. Thanks to their efforts, what started as a challenging experience turned into a delightful vacation. I highly recommend this resort for its beautiful location and its amazing staff, who prioritize guest satisfaction above all. Thank you, Ahmed Ismail and the management team, for making our stay memorable!

The initial condition of the room did not meet my expectations, but the staff, particularly Ahmed Ismail and his manager, addressed the issue quickly and ensured we had a great stay. Their exceptional service more than made up for the initial inconvenience

Staff in Pyramisa is always very friendly. Beginning with reception personnel ending on waiters and cleaners. If you have any questions, you can always speak to someone from guest relation and they will help you with your issues. The food was good and variable. During our stay we had a chance to eat well prepared prawns, crabs and different kind of meat. The choice of fruits and vegetables is amazing and there's always a person to prepare those fresh fruits for for you. The sushi station offers not bad sushi experience and I really don't understand people complaining that they've eaten better sushi. This is all inclusive restaurant, not a sushi house so they do their best to satisfy you. We tried Italian restaurant and Mongolian grill and it was really nice experience. Rooms were cleaned daily, with all the necessary stuff provided. The WIFI covers most of the hotel area with beach including. There's a brand new kids club that offers few nice attractions for kids. It's a whole building opposite to the hotel entrance. It has air-conditioning and even a soft play area. All the bars offer many kinds of drinks and cocktails both alcoholic and alcohol free.

The sunbeds around the pool are old and require replacing. This was the only significant issue we noticed and experienced.

Swimming pool is always clean .. Staff are exceptional .. Chef Saber is the best one cooking pasta and be sure he will make all you need .. Miss Nesreen is friendly, helpful and knows exactly what u need .. Home services are professional and clean ..

Snacks at beach .. Soft drinks and juices needs to be more fresh .. Tv channels at rooms has bad signal and 3 channels only ..

The rooms were so clean, house keeping was perfect, the facilities were exactly as stated on booking, the food was more than amazing with great varieties served to you with welcoming smiling faces and very helpful waiters, the beach was more than amazing as well as the pools and wonderful kids aquapark, the open club car ride in front of the beach and and alla the hotels on sahl hasheesh was such an extra bonus,, definetely will go back there soon .

Very weak animation team , there was almost no shows it was all about live singing and audience games and competitions

The staff was amazing and the front desk guys were great. The hotel was very good and the facilities were nice and clean. (Pool, Jacuzzi and aqua park) The room was extremely nice and spacious. (suite) Mrs Nesrine was extremely nice, helpful and welcoming.

The food quality wasn’t the best thing, there was variety in the food but the quality can be much better. I hope they can improve this so I can come back for another visit soon.

Hotel is absolutely perfect for families with kids. Super location with beautiful long beach and crystal clear water. We had premium room , new modern style. Everything was perfect except cleanless in room.

Cleanless in room was terrible. Not proffesional staff who tried to handle cleaning by d very best way but was more than obvious that he has no any proffesional training. Please train yr very hard working staffs to do excellent job. This is only one think what is not good in hotel . Staffs without qualifications. Also very very big minus that all inclusive mean for Egypt just water in room. Pls be different be special and go back for old all inclusive style how it was before revolution. Even d most cheap hotels in turkey offering all non alcoholic and alcoholic drinks for free. Get just water in room in all inc program is really not fair.

In one word our stay in Pyramisa was amazing! Will we stay there again? Surely yes. Me and my wife have been there for 9 days, we were really satisfied. The stuff is professional and is there to make you comfortable if any problem occur or you have an issue they will make sure to solve it. Our guest relation Nesreen have always been there for any questions giving us all the support we need giving us the best experience of Pyramisa. Furthermore they have a doctor there if you get injured or if you need to consult him. The garden is full with flowers giving a nice view. The sea is well organized. In between the time for the meals there are snacks, the food is divers and special. A lot of fruits. Well organized program for entertainment. The room is okey, with a nice view seeing the see and the swimming pool.