WiFi unreliable Noisy location

I luv how helpful the staff was and how pleasant they were and always greeted us with a smile. There was this 1 particular staff member who works down in the lobby area who suggested so many great places for us to go too while there,I never got his name but he was the perfect helper during our stay. Great Great Staff and the Housekeeping was hands down by far the best!!!!

The restaurant staff took a long time responding when we came to eat. I had to twice on 2 different days ask to be seated when it was practically empty and we were clearly seen. I thought that was very rude and inconsiderate.

People working there were super friendly. Valet was outstanding and super friendly guys helping promptly with getting our car or parking it. We knew ahead of time we had to pay a daily parking fee, but we don't agree with it considering they also charge a hotel fee. We had a balcony Jr suite I think it was spacious and clean. Pool and sauna area looked great however we did not utilize it. Room had a mini fridge microwave and a small cook top. All in all, a well-appointed room. Our windows faced the street it was almost soundproof. However, sitting at the end by the window towards the end of the sofa it was pretty cold.

Upon arrival we noticed that our balcony had no chairs. They promptly brought them up. Ordered room service for breakfast. Coffee was almost cold. Food not the greatest. Cleaning crew took our coffee cups and did not replace them. We had to call to get them. Ice was also brought up after a call to front desk. They did not replenish our Nespresso capsules had to call for them. No room service for getting a dinner however after breakfast we would not have done it. Restaurant on site is Thai another problem if you don't like Thai plus some people working there have a huge attitude. However, our waiter first night was super nice. Food was good.

This was my first time in Montreal, and my first time in Canada in over 20 years. Hugo was exceptional! Very personable and professional. All staff I dealt with were truly great! I really could not have asked for a better experience and can't wait to come back to Montreal and to Warwick Le Crystal!!

The ONLY thing I didn't like is that my trip was for only 5 days.....next time will be much longer! lol...but seriously, only minor things I didn't like...such as the lamp cord running from the sofa area to the outlet in the wall. I almost tripped over it a few times. And the faucets in the bathroom don't give much room to put my hands under. There were also a lot of bird droppings on the outside of the windows in the main living area. I'd prefer a nice comfy recliner in front of the tv out there, as opposed to the sofa, but again, these are not anything worth complaining about!

The location is unbeatable. The premises are renovated, clean and inviting. The suite was spacious and well appointed, perfect for a long stay, as we stayed ten nights.

Customer service is an unknown notion. I asked for check-out at one pm instead of noon, they said i should pay for the extra hour. After ten nights, and the hotel being half empty, they couldn't give me one hour. Unbelievable. Breakfast is a very bad experience, totally not recommended. Slow and no coffee refills. Room service was totally inconsistent. Too bad because the hotel is so nice.

This hotel has everything a modern traveler expects for a short stay: a kitchenette with a real sink and a microwave and a fridge. There was a little seating area but not enough space in the room for a dining table. It was a very large bathroom; it's maybe an accessible bathroom. We didn't stay long enough to take full advantage of the amenities like the swimming pool.

Downtown Montreal is for the most part pretty compact and easy to walk or take public transport. However this area of downtown seemed built up for tourists or business travelers, with a very poor selection of restaurants in a city that's known as a foodie capital! You're going to need to go a little further afield to get some good food.

Kasandra, the desk agent, was super helpful, charming and knowledgable. The taxes and VAT tax for Canada, which were not included in the original estimate for the stay, made the final pricing fo the hotel room a lot more than what was expected. It should be included in the final cost of the Booking estimate. The facilities, especially the workout room, pool, hot tub and spa, were really nice and accomodating.,

The final cost of the hotel room. I'm still not sure if I was charged in Canadian dollars or US dollars.

The room was very spacious, clean and they provided a lot of nice touches such as the bath salt and the exfoliator. The kitchenette is great and I loved that there was a kettle. I didn’t find any complimentary water bottles in the minibar. They also went the extra mile to surprise us with a little birthday dessert and balloons for my husband’s birthday. The amenities are great and well maintained albeit being a little outdated. The hot tub was our favourite. The lifeguards were regularly checking the pH levels and I think that’s great. The check in and check out went smoothly. Although when I received my invoice, we got charged with orange juice from the minibar. I called the hotel up to let them know that we did not take any orange juice or anything at all from the minibar. The staff refunded me right away.

The tiles in the shower could use a deep clean. You can see grime in between the tiles. The hotel is a little outdated.

Great hotel to stay at in the center of downtown Montreal. It's right next to the Bell Centre and some famous restaurants like Okeya Kyujiro. Everything from the reception, lobby, room and facilities are great as well. I highly suggest you take a look at the 12th floor's pool, spa and outdoor jacuzzi - it's a really nice setup that you can't easily find in other hotels.

Just a couple of nitpicks: I wish there were more hooks in the bathroom for the bathrobes/towels. It would be nice if there was a place to dry your swimsuit as well. The minibar could have had a little bit more stock too.

Spacious room with very comfortable bed and pillows. Clean room and bathroom. Swimming pool was nice to chill.out in. Staff exceptionally helpful on front desk specially Valène. Thank you for all your help. Allowed early check in after a disaster stay in neighbouring hotel.

Nothing not to like. We didn't eat at restaurant so unable to comment on food. A little retiling needed.in the roof top spa pool and jets didnt work particularly well.l Sauna didn't get very hot.