The staff customer service

The info passed from staff member one minute then something different the next

The overall comfort and location of the hotel. The fact it is right on the beach. The view from the room. Very efficient elevator. The sandwich shop is very convenient.

Putting a 4000usd “hold” on the credit instead of charging the room upfront is awkward if not stupid, if not driven by lack of managerial judgement or training. Some of the helping staff want to do too much so they end up acting like “clowns” instead of helpful. A nice uniform can never replace a brain.

This resort was gorgeous. The room was beautiful and the bed was pretty comfortable. The service from all of the staff was top notch. someone was always there to help out.

The food at all of the restaurants was not the best. The only decent food was by the pool, but it still gave us all an upset stomach. The drinks were all watered down. The sangria that I ordered tasted like fruit punch. I don’t even think there was any wine in it.

Breakfast was wonderful, staff just the best, pools were super, suite we stayed in was fantastic, housekeeping just the best

Pool area needs more loungers, having to go at 6.30am to secure one was a bit of a stress, staff did their best to accomodate everyone, pricing of food in the coffee shop was crazy expensive, ridiculous pricing

the location of the hotel was outstanding if your not looking for an all inclusive resorts with many different restaurants just across the street. The hotel is very clean with great view on the beach and outstanding staff and services.

Everything was amazing. The staff was so polite and helpful, the hotel, pool and rooms are beautiful and clean. It was one of the best hotel experiences I've ever had. I would definitely stay there again. Very relaxing.

The food could've been better, other than that everything was great. Also the hotel beach was covered in seaweed but all beaches on that area were like that. If you want a clean beach consider staying north, close to the party area (coco bongo, señor frogs), the beaches there were blue and pristine.

Spacious room, very clean, wonderful facilities and services is decent. One of the few hotels that is not an all inclusive.

A tube of sunscreen in the store costs 80 US dollars!

It is a beautiful hotel and very clean. Staff around the pool were very attentive to us, nice and helpful.

One of the things that I did not like was that when we checked in the lady at the front desk did not explain anything to us. She did not inform us of anything. It was until we were checking out that we learned that we had a room credit. Also, while waiting outside our room for housekeeping to be done with our room we heard them complaining and talking bad. They should not be commenting on anything when guests are around.

Amazing friendly staff. They were all very professional and kind. Spotlessly clean spacious room. Fantastic view from the room. Great breakfast. Plus the hotel was within walking distance to a local bus stop.

I basically enjoyed everything! Perhaps it would have been even better if the light meal options at the coffee shop on the first floor had things like soup. After a long flight, you want something kinder to your stomach instead of having a huge meal at one of the restaurants or grabbing a slice of pizza, cold sandwich/salad.

Breakfast was great, the rain shower was awesome, revitalized me The lazy pool was enjoyable, the waves on the beach were very rough,i know thats certainly not controlled by the staff lol Everyone needs to take the Columbus Ship experience and order the surf n turf meal exquisite.

Overall ,the pricing was extravagant and whatever you do ,do not stop inside the airport where they offer to sell you free tickets to various places like dolphin swimming and Xcaret Waterpark, DO NOT PURCHASE ITS A SCAM,