It was a last-minute booking for us, so we didn’t expect much and just wanted a place to stay. Overall, I didn’t have many complaints – we got our room, and it was clean and comfortable enough. However, it was a bit strange to find single beds in a twin-share room. For a room that costs $330 per night, you would expect at least queen beds, but not single one. We tried Water Sanctuary located in a hotel. Overall, it was a positive experience. It consists of 14 shallow bath tubs of different sizes, some of which are located in a man-made cave and feature waterfalls. The temperature of the water ranges between 37-41°C. There is also a cool plunge tub. The only negative aspect was that it was too crowded, and sometimes when you approached a tub, there were already 5-10 other people in it. If you just want to experience the effects of thermal water, you can visit a single tub located in the spa center. It will cost you twice as much less than going to Water Sanctuary, which has its 14 tubs, considering that the water is the same.

Noise from back yard. Our room (208) was facing to hotel back yard and there were sheds with pump equipment (or what ever equipment) which was a source of a constant noise and day and night. The closed windows did not help to stop the noise. Again, strange for this class hotel to know about this problem, but do nothing.

I love the location of this hotel. It is walking distance to all the parks, beautiful walks to the beaches and special attractions like Point Richie and the Flagstaff Hill. I also love the hot springs experience because it was amazing! I have been to other hot springs but so far this experience here at Deep Blue was the best (I like the fact it's not crowded and the sulphur on the water is not smelly like other places). I must mention all the staff at the spa, Cafe and the hotel are so professional and friendly and supportive. I had a few conversations with them and everytime they have been so nice and I felt welcome there. Thank you! The room was very comfortable and very clean. A bonus is having plenty of parking both undercover and outside. One amazing thing I notice is no matter where I went I can see the hotel from as far as 55min walk from there.

If I may suggest having a few softer flat pillows.

The hotel had some really nice touches that made it feel elevated and not just a normal hotel. The bed was very comfortable and had a lovely big bathroom with lots of great amenities. Also offered a mini bar and a small balcony. Staff at reception overall were very, warm and professional and allowed us an early check-in which was very appreciated. Very comfortable stay overall.

Housekeeping came in the day we were checking out even though we had do not disturb on the door and had a late check out. Also the day spa was quite disappointing in terms of trying to get a hold of them to book, we were unable to book online for any of the day spa services only in the deep Springs. In saying that the treatment that I ended up having was actually really lovely. It seemed like there was a disconnect between the hotel and the day spa.

The room said some really nice features and touches. Very comfy bed and stuff at the front desk were overall really helpful and friendly. Great that there is access to the deep springs and day spa

Trying to get an appointment and speak to someone at the Day spa in advance was very difficult and as such we missed out on getting a booking for both my friend and myself which was the only reason why we went there and was very disappointing. They should have an online booking tool for all spa services. Housekeeping were also very on it and knocked on our door in the morning even though we had to not disturb, and also had a late check out. We also had to send back one of our lunches at the cafe as it was frozen.

Location is fabulous. A view out over the ocean. The hotel rooms are comfortable with all the usual features. Best for me is being able to open the door onto the balcony - weather permitting. Walking distance to the beach, cafe's, restaurants. The spa is fabulous. Not a large area but packed with spas of different temperatures as well as the cold plunge pool. Set in beautifully landscaped garden with a boulder/cave theme for the spas.

Only thing is perhaps towels/robes could be complimentary for the spa.

I DID NOT KNOW that there's a natural hot spring attached to the hotel! The name mentions it, but I didn't realize it's a geologically natural hot spring and not a man-made one. The location is superb; it is right next to the pier and within walking distance of the beach. We went when the weather was relatively poor, but the room was warm and comfortable. Breakfast was great, too! Lots of parking space making life easy for those on a road trip.

Access to the hot springs was a little costly.

The room was a good size. The lighting for work is usually terrible and it was ok. The hotel has good amenities and access to the thermal spathose.

I found the room noisy and could hear a lot of movement and conversations from the hall and other rooms. There was no room service ( although a feature) and the restaurants which deliver (via the local delivery services) were not up to date and it took a few canceled orders and a few phone calls to arrange a meal.

We’re a family of four who stayed at the 2-bedroom Penthouse from 8-10 July 2023. The Penthouse was fantastic - spacious, clean, and with good ocean views. The staff were pleasant. The Hot Springs were a unique and wonderful experience - we opted for an afternoon slot when it wasn’t too crowded and we had plenty of time to enjoy all the Hot Springs. Note that (understandably) all the Hot Springs are in the open so weather can be an unknown factor — but really once you’re inside the Hot Springs it hardly matters. The weekend we were there much of south-east Australia including Warrnambool had severe weather warnings and despite that we thoroughly enjoyed ourselves!

N/A

Staff at check in right through to check out were happy,friendly very helpful.Rooms were good as shown and easy for springs access also supplying us with robes slippers & towel on arrival was great touch & the massage is .just down stairs.Breakfast plentiful and delicious.Situated in perfect position for everything.Indoor pool a bonus and it opens early for a nice swim before checkout.Staff so nice at reception.Looking forward to returning soon.

Nothing here to dislike

Deep Blue Hotel stay was very good. Good facilities, comfortable bed and pillows, and good heating.

The only thing I didn't like was it happened to be Sunday night 1st September when the worst storm /cold front in Warrnambool's history battered half of Victoria. At times even the bed was shaking on the 4th floor and rain was forced into the room. Terrifying night, but the Hotel stood up to it. Obviously very well built.