Good location - walking distance to restaurants, ropeway station and pirate ship port. 10 mins drive to owankudani, 15 mins drive to Hakone Shrine, beautiful mountain roads and lake view. Property is spacious, fully equipped with air conditioners, heater, bathroom ceiling dryer (my personal favourite), shower, bathtub, washing machine (even with hangers, detergent and softener), stove, fridge and oven/microwave oven, as well as parking space. Staff was very responsive to my message (broken kettle) and arranged a replacement delivered next morning.

Inconsiderate neighbours - not really the property’s fault. Walls are definitely thin, which is actually very common in Japan. We had the whole two floors to ourselves, but the sound/noise from next doors can be clearly heard. First two nights were fine, neighbours were quite mindful of the thin walls and stop making loud noise after 10pm. However, on our last night of stay, there were a bunch of guys moved into next door and partying (shouting/screaming) till 2am… Staff replied my complaints messages at midnight, very responsive. However, they actually have no way to improve/stop the situation. So immediate help is not really available.

the location is right at the bus stop so it's just few seconds walking. and there is netflix and good wifi! the room is spacious, quite, surrounded by a kind of forest (?) so it's pretty nice. and the host also give everything that we need include detergent, and such. and if you bring kids, there is also kid's simple toys provided by the host! netflix also available~

everything is so great, 99% clean, 1% is there is a..(i guess blood) stain on the bed.. but overall it's really clean! the location is also near many restaurant but unfortunately, the business hour of the restaurants are very short, many of them just open for lunch hour. i suggest to check their business hour. Also, there is just 1 self service "convenience store" that is not really packed. as far as i know, there is just 1 restaurant that open for dinner, so if you get hungry at night and don't have food, you'll be starving.

The location was great especially if you have a car. It is close to Togendai Pier and the surrounding area has a very beautiful scenery. The host was very kind and helpful in getting our valuables that we accidently left at the lodge. They took the time to ship the items back to me. My family is forever grateful!

Wasnt expecting stairs so it was kind of a struggle bringing luggages, but there was enough room downstairs to store them. The area in general shuts down pretty early so plan on having early dinner or grab something from konbini. We still enjoyed our stay regardless!

We liked the room since its not the typical japanese style. The bathroom is also huge! The location of the villa is nice since its near the lake.It has great view but since its raining when we went it was so foggy.The staff also replies all the time which is great and they are also foreigner they have english translation on how to operate things in the house!

The exit sign can't be dimmed so I wasnt able to sleep because its too bright. The ladder was kinda scary when going down.

Spacious, quiet, and very close to Togendai station.the bus stop is literally at the accommodation. A lot of detail has gone into making the stay comfortable down to the complementary toothbrush and slippers ( even separate for the balcony)hot tub was very much appreciated as we arrived in the rain. We used the rope way to return to Hakone Yumoto via Gora. Spectacular

There was nothing negative about the accommodation. We were travelling with you adults. Having the bedroom completely separate would have been needed for a longer stay

Great apartment in a great location - you are in the middle of the amazing Hakone experience and hence can avoid all the queues of people doing the one-day round-trip. Host provides excellent info around check-in and check-out, as well as the apartment infrastructure. 100% recommended!

There is a bus stop right around the corner, but the according bus line is not part of the Hakone free pass transport. This is not a problem of the apartment itself, but I would recommend adding a clear info on that in the info material. For people travelling by car, the whole setup is perfect!

Excellent

Nice , clean and comfortable

The Villa is nice,clean, well equipped and spacious for 5 of us. Parking is easy. The ropeway station is very near. Management is very good, able to provide directions and prompt to respond when in need. Thank you for recommending Onsen places and providing link to discount coupons.

On rainy days, the area just outside Villa entrance door tends to have lots of water, making it hard to move in and out as well as load and unload luggages. Inside the door, the floor before stepping up will also gather some water. Not sure if that can be improved. There is no convenience store nearby. But if one drives, a few are accessible within 10-15 mins.

Facilities are self serve. We were unable to locate any shops nearby, but didn't have a lot of time to look, so we would eat before catching the bus ride back to the room. Its a lengthy journey in the bus, but we managed fine with 2 adults 2 kids.

Were unable to get tv to work for us in english and couldn't get netflix working. Just need to plan ahead for groceries if applicable. Bus cost not included in the hakone pass and it does take a long time from Hakone township.

I'd recommend this property for the family Vacation, We have and elderly travel with us for the trip and there is one bedroom in the entrance which is very convenient for her and she love it. There is parking lots in front of the entrance of house. The explaination guide from owner is very clear. Fully Equip kitchenware. Very good atmosphere. Everything is clean. The house is located nearby Hakone Lake which is very good. I'd stay here again