We stayed there for a weak in the off season and had a wonderful time. I honestly do not know what could be improved. The staff is extremely friendly and helpful, the food was excellent, the location is really nice and the SPA area great, I could imagine though that the latter could get a bit crowded, if the hotel is really fully booked.

When we arrived we received a wonderful welcome. the lady on reception was extremely helpful and friendly. We are vegetarians and even though dinner was included did not have high hopes and had expected to have to go out to eat, but on our first night we were blown away by the choice and quality of the vegetarian food. Unfortunately over the week that we stayed there, it soon became clear that that had been a one off. Only the main course on the daily menu included a vegetarian choice each day, of variable quality, the starters, soups and desserts were not marked as veggie or not and so we constantly had to get the staff to run to the kitchen to ask, and the fixed 'alternative' menu became boring very quickly. By and large the staff were excellent, cheerful, friendly and accommodating. Most spoke very good English and most of those that didn't were prepared to get by with my poor German and good will on both sides. Only one of the waitresses let everyone else down by getting exasperated that we couldn't understand her long question in German no matter how many times she repeated it. I am not one of these people who expects everyone to speak English, but I do think that if you are going to advertise your hotel on international booking sites that the staff should expect to get non-German speakers arriving and be able to cope. It was a shame that these small things detracted from what was otherwise a very nice and well-run hotel.

For my taste the bed was too hard. Smoking should be banned on the balconies, or at least smoking and non-smoking balconies should be separated because, not only could we not sit on our balcony, but we could not even have the door to the room open due to the smoke from the neighbours. There was what I regarded as a steep slope up to the hotel from the village, and whereas the receptionist called it 'easy', my knees didn't think so, so something to be aware of if you are not young and fit.

The property was exceptionally cared for, the staff was amazing. The meals served were to die for.

Everyone from the staff we encountered was friendly, helpful, and very accommodating

The hotel was beautiful and very peaceful. Everything was well maintained, and we enjoyed all of the facilities. Additionally, every person we spoke with was helpful and accommodating, providing exceptional customer service. Lastly, the food was delicious and there was a wonderful variety.

Everything. Amazing and top quality. Kind service, delicious high quality food, fantastic spa area. A luxurious experience. The staff look like they enjoy being there and want their guests to enjoy it too.

nothing

Super friendly. Great surroundings and very nice people serving you. The massage for me and my wife exceeded all our expectations, best we've ever had.

Very beautiful hotel. All the Black Forest region is wonderful and here it's no exception! The staff is extremely kind and welcoming. They were readily available via Booking.com and they speak English and French extremely well (and German, of course). My mother was sick after our roadtrip and they were more than accomodating regarding room service, since she wasn't feeling well to go to dinner. The breakfast is from 7h30-10h30, there is cake and coffee from 14h30-16h30 and dinner is served from 18h00-20h00 (at the time of our stay, during this long weekend in June). The suite is like an appartement: is huge, well decorated, warm and cosy, and the balcony is also great. The outdoor and indoor pools are also amazing, especially the exterior one as you have a beautiful view of the forest. The gardens are also very pretty with perfect flowers and a lot of greenery all around you. It's a 15 minutes walk to the lake. It's highly recommended, and we will definitely be coming back. Gorgeous!

I liked everything!

Dinner is exceptional, very high quality. The staff is extremely friendly. The room was very large and comfortable. We will certainly come back to this hotel!

nothing. everything is just perfect!

Everything. The staff was very friendly and helpful. We asked for harder pillows and soon after we found them already in our room. They provided a rich breakfast buffet. The food was excellent and as a vegetarian I always had options. The location is very quiet and near to many hiking paths. We had a great time!

Nothing.

The staff were extremely helpful and cheerful.

The bathroom had a sliding glass door that did not close, and the shower fixings were fitted incorrectly so the shower head did not fit into the holder.