The room temperature and facilities of the hotel.

The staff atitude has nothing to do with customer service. When I booked the room I did not consider breakfast because I prefer to see first the products at the buffet and my mother is vegan. The receptionist asked me why I didn't book the room with breakfast if I wanted to consume. I don t need to explain myself to anyone. I simply pay if tue service is available. The restaurant staff asked me to pay cash before consuming breakfast and didn t agree that I pay at check out. I m shocked of the staff rudness. I m amazed how you treat your customers.

Room was very clean, and the hotel in general very clean. At breakfast, we had a variety of food to choose from and it was very good 😀

Apart from the cleaning ladies who where very nice, everyone else, starting with the receptionist, were cold and too busy / not too bothered to talk with their guests. Might want to improve that to get to the standards that we've seen at three star hotels in other countries. For a four star hotel, we expected to see more warmth, especially at the reception.

Nice large room with a good bed. Hotel looks very nice and well maintained. Balcony very spacious. Own air conditioning in the room. Very fast elevator.

Bathroom was very small in relation to the room. No shower screen so big water ballet in the bathroom. Sink was loose. Breakfast was provided by the on-site restaurant. staff were neatly dressed in company clothing, only the managers wore sweatpants and body warmers. Didn't radiate class. I also found the pushiness of the ladies in the restaurant quite unpleasant. When you entered you were immediately attacked and they followed you closely. Finally, I found the impressive behavior at the checkout not very trustworthy towards the staff.

Breakfast was to my taste, lots of options to choose from. Good/fresh food, good coffee. Spacious restaurant area, nice design. Nice staff, helpful, not suffocating. I liked that there is parking space available. The room was spacious for 2 people, with toiletries. Internet, TV available. It was the perfect choice for what I needed, a place to stay for one night, in transit between cities. Definitely first option for when I will be back in the area.

It was a bit too hot in the room for my personal preference, however opening a window helped. Nothing serios though...

Good position (for our interests), well equipped, pretty quiet, good quality toiletries, good air conditioning all over the hotel, nice lighting, guarded parking, good restaurant on place, but a little bit expensive, many good restaurants close by, nearby beach, esplanade and shopping mall not very far.

Beds a little bit under expectations (soft mattress and not very stable), no beach towels drying cord or rack (we get a rack after asking one, but only after a reminder), some staff pretty absent in the presence of clients.

I liked everything. Excellent conditions, clean, comfortable. Free upgrade of the room. We had the apartment and we had very much space and quiet. We will definitely come back even though it is quite expensive. Great breakfast and excellent food at Sofra restaurant.

There is one small thing: the bathroom tap and the sink were very small. Maybe it would be a good investment to change them.

Very clean room, warm and comfortable. The cleaning lady was incredibly kind and polite.

Some of the waitresses and waiters in the restaurant were rather rude, they had an unwelcoming attitude, not making eye contact and making me feel like I did not belong there.

The hotel is nice, staf was friendly, breakfast was good. The rooms are small (but not too small) and it seems that they have been recently renovated. Parking lot was big enough.

On contrary to the rooms, the hotel seems it needs some renovation/refreshment (outside, hallways, elevator). It has no exceptional view - on one side is the street, one the other you can see the lake from afar.. Not necessarily a minus, but seems more suitable for conferences/business trip than for a holiday with beach going.

Excellent private parking (enough places), hearty and varied breakfast, OK hygiene, mosquito net, very good light, excellent bed and mattress. room with adequate size.

The lack of cords for the bathrobes, non-functional safe even after I requested to solve the problem, change of bed linen every 3 days, given that the rule for 4 stars (how many the hotel displays and how many you pay) is every 2 days.

Very comfortable bed with good pillows, which is not always the case. The food in the Turkish restaurant is excellent, whether breakfast lunch or evening meal. Good choice and very reasonable price. Service top class. The receptionists spoke perfect English and were extremely professional and helpful with various questions and issues I asked about. Could not expect any better service.

No complaints really. I was on the 3rd floor and traffic outside was quietened down by excellent soundproofing and double glazed windows/door. The room was a bit too warm, but opening the door occasionally allowed fresh air in which was an easy fix, avoiding operating the AC.