The breakfast quality was way above that usually offered at mid-priced hotels. Food selection was great and well-prepared. But the best part of breakfast at the Fairfield Pocatello by far is the team of breakfast ladies, who are always kind and cheerful, and they bend over backward to make you happy. They reflect well on this property and deserve to be recognized.

Over 4 visits in the last year, we were told the EV charging would be installed “any time now.” Indeed, the equipment is there and ready to go, but the charging company told us the hotel has to take care of an administrative step. This property will receive top marks as soon as I can charge my EV there.

Property good

The hotel required a credit card for incidentals despite receiving full lodging payment in advance. I requested that I would not have any incidentals and did not want to provide a credit card. This hotel “policy” is not communicated in any reservation info in advance and became an issue. Very deceiving, disappointing and unprofessional. Can you imagine a retail establishment requiring your credit card before entering and selecting merchandise? Well guess what? Someone at the hotel charged my card for incidentals and I had to dispute the unauthorized charge. Called the hotel GM two times, left info and message for a call back and no return call. Charges were finally reversed by bank fraud department. This hotel location has lost a loyal customer and the hotel GM should be fired.

This hotel is on a hill off the Clark Street exit of the interstate. Lobby and halls are clean and well kept. Good pool and hot tub. Meeting rooms are available. Rooms are big and mine had 2 TVs, one by the sofa and one by the beds. Plenty of parking and extra for trailers in a little cul-de-sac like thing. There are places to eat and a gas station/convenient store at the bottom of the hill. Hospital is really close so if you are at the hospital for something this hotel is the place to stay. ISU is on the other side of Interstate and very close!

The breakfast was fantastic. Lots of options! Loved how clean it was and the woman refillimg food was so kind and friendly!

The only thing we would change is the lighting in the room. Seemed very dark. Also the elevator was very slow. For only being on the second floor, we waited alomg time for the elevator.

Breakfast was very nice. I liked that some food and drink were ,left out and available at all hours. Elevator was not working so your front desk gave us a main floor suite at the same rate as the 3rd floor standard queen room we had booked. This was very appreciated.

Parking was a bit tight with a large vehicle. Elevator was not working.

My room was wonderful, especially the shower as I didn't have to worry about climbing in and out of a bathtub. The breakfast buffet had a great variety of choices. Overall it is a beautiful facility and the staff was courteous. Will definitely stay here when I next visit Pocatello!

The guys at check in were super friendly and helpful. The location had stunning views of the surrounding area. The room was cosy, clean and comfortable, the breakfast was better than I thought it would be and they even had oat milk which was a bonus as I don't breast feed.

Super clean. Staff was super friendly. The breakfast in the morning was well stocked and kept clean. The room was very clean and the bed comfortable. I would recommend this hotel to anyone staying for a long weekend.

Could use an additional waffle maker for the morning rush, but that has more to do with peoples impatience than anything else. Nothing else really to say.

This is a lovely hotel, well designed with nicely appointed rooms. On-going coffee and tea availability in the lobby, along with lfresh fruit made this a very desirable destination. The breakfast offerings were extensive, including hot and cold food, fruit, yogurt, baked goods, waffles, chocolate milk. The pool and hot tub were welcome after a long drive.

Extremely clean! Most hotel bathrooms, especially the floors, gross me out! But the floors in our room and the bathroom were spotless. Shower and toilet were spotless. When Im at a hotel I will thoroughly look over the bathroom floor specifically because I’m going to clean it up if they didn’t do their job. As a mom brining kids into a hotel room that countless others have used, it was so refreshing to feel like they cleaned up that room as well as I would clean my own home. Also the staff we encountered were all so friendly and anyone we passed in the hall or at the front desk would say hello to us. My husband and I both said we will only stay here when in Pocatello because we were just so beyond happy with our room. Also I never review hotels. I’ve never been this impressed with a properties level of clean prior to this stay even before Covid was a thing. I hope they keep this level of service up.