Beautiful location, nice amenities. The entertainment in the evening was lovely. The singer at the bar/restaurant was very good and make the evening very enjoyable.

The staff was nice but could be more efficient for a five star hotel. The pool staff could be more friendly and the service at the pool was slow and not engaging.

The location is fantastic! Most of the staff were really friendly and helpful. The rooms were very clean.

The restaurant “I Grusoni”: Part of the staff wasn’t friendly at all! We were 4 people and when we asked them to put 2 tables together at the front they said we cannot because the processes does not allow to have 2 tables together at the front. But then on a different night they were willing to break process when some clients ask to smoke as we were only 2 tables in the whole restaurant. My point is that they are not consistent for a 5 start hotel. It shouldn’t be about processes but about bespoke treatment to their customers. And that I didn’t experience at the hotel.

Location, location, location. The room was large, quiet although some privacy issues. The reception and Customer service staff were wonderful

Very little. IF anything the breadth of food available especially if you are a fussy eater and don’t eat seafood. Perhaps the resort could have a ‘little’ facelift.

Fantastic location and personnel. Two restaurants with a Michelin star as well as two more without (even if one of them is under the general supervision of one of the star chefs). The view from our very pleasant room was breathtaking.

The first part of our stay was perfect, but on the last day what I assume was a tour group arrived and the place became quite noisy and rowdy, which somewhat diminished the feeling of relaxation that the resort instigates.

This hotel is a World leading hotel and has superb scenery. The hotel arranged our transfer car and ferry and all went very smoothly. We had a room upgrade much appreciated. The staff were all very friendly and attentive to our questions and needs. The food choices were very good and in particular the breakfast - amazing. A regular free shuttle to town 5-mins away. Lots of seating in secluded areas for relax or reading. There is a warm and cold swimming pool.

The SPA was slightly disappointing but the massage staff were very good. The paintwork needs some attention.

Amazing property in a magical setting. The staff was dedicated to make sure our stay was as good as it could be. Quality of the food was also of note with 2 Michelin stars in the hotel!

the resort facilities are extremely beautiful

The staff tries to help but for a 5 star hotel, they lack necessary training and experience. they served us cold fried eggs from the display first day and isaw they were doing it to others. other days we asked each time freshly cooked ones not the ones which were cooked 5 hours ago. the precut cheese pieces were the shell of the cheese that ypu shpuld not serve. and there were a lot this kind of small details.

The location...amazing spot in the isle of Vulcano

The cost of the casual restaurant...too expensive.

The resort is absolutely beautiful with breathtaking views and exceptional staff. The food was also a highlight. We will be back. Highly recommend!

Stunning location and amazing staff. Couldnt recommend this place highly enough. Food was amazing, everything was just perfect.