The breakfasts were lovely plenty of choice in the main area and excellent alternatives on the menu board with omelettes and selection of different coffees The staff were very very good in the breakfast area and the main person unfortunately we did not catch her name in charge of proceedings was so polite and nothing was too much trouble for her always a cheerful smile and always very attentive

The area below the main dining area is poorly run and the staff not so quite attentive. lovely room but something lacking The evening menu for the dining room is pretty poor and basic but we had recommendations from the desk staff and the choices to end out were exceptional

We especially liked the size of our room (meaning it was comparatively larger than most). We had a nice city view. The bed was very comfortable. Everything was clean and well-maintained. Hotel is conveniently located on Porto side of river in and near shopping and restaurants.

We were told when checking in that Breakfast was served at 730 and so on. They implied that it was included. When we checked out it wa discoverd it was NOT included and we were charged about $12 per person per day. The cost was reasonable. The buffet was nicely done so the complaint is minor. The Booking.com reservation did not say breakfast was included so the error was ours. However, I feel it would have helped us to state on the reservation NOT INCLUDED or the front desk at the hotel also explaining that.

The staff were pleasant, the location was useful, the room was quiet, the famous cafe was ok, generally an OK hotel.

The room service menu was a shortened version of the restaurant’s offerings, with prices marked up by 12-15%. The first two items I wanted were unavailable, so I opted for a simple snack: chicken wings priced at €9. The order was taken efficiently and delivered promptly. However, I was surprised when the maid requested payment at the door with a card machine and even more so when I noticed an additional €8 delivery charge—an 89% markup on top of the already elevated menu prices compared to the restaurant downstairs. After finishing, I placed the tray outside my door, where it remained for 18 hours. I'm puzzled as to how this establishment maintains a 5-star rating; perhaps the standards in Porto are lower than expected. Ps the in room coffee is a kettle with a sachet of Nescafé

Very good location, near train station, restaurants (thanks to staff for suggestions!), grocery store and other shops. Easy to walk everywhere. Comfortable, spacious room with good AC. Staff very helpful!

Only the metro construction which is a temporary thing and didn’t bother us in the hotel, just had to walk through areas with barriers to get by the station area. Some noise from vendors in the street when we sat outside on the terrace, otherwise very quiet at night. Breakfast was okay but coffee not hot enough, service is a bit slow there. Could use more charging stations in the room. Two per person is ideal. A bit pricey compared to similar Lisbon hotel.

The location was great. The bed was very comfortable. The front desk staff were wonderful! The breakfast amazing.

Amazing rooms, great staff, and great service. We were greeted amicably and felt welcome at the hotel. Water and port wine when you walk in. Rooms were very nice - like surprisingly nice. Great color choices, soft towels, nice soap, the whole 9, even a nice Assa Abloy safe.

Sao Bento train station is a very good location, but not the best location. Porto itself is very hilly, and Pestana Porto happens to sit at the bottom of one of these localized mini-hills. It's a bit of a (albeit flat) walk to the main bridge for a sunset view. Far from the river and quite far from areas like Foz. The breakfast is not worth it - you are so much better off going and getting yourself a little cachorro from a cafe.

The service that we received from the Front Desk staff Guilherme & Pedro was superb. We were welcomed with a complimentary drink which was very nice. During check in we have asked about an urgent dry cleaning service as my coat got dirty on the plane, it was very late but they guys managed to find and recommend a self service laundry very close to the hotel that was still open. After we came back to the room we have found 2 more complimentary drinks and a piece of cake with a candle on it as I mentioned to Guilherme and Pedro during check in that it was my birthday. It was a very kind and thoughtful gesture. Very good breakfast buffet with an option to order from a menu. Friendly and pleasant staff. Perfect location, rooms are comfortable and clean. 
I highly recommend the hotel.

The location is great! Very close to the Sao Bento station. The staff was excellent. The beds were comfortable and the room was pretty spacious (considering this is an old building). There is a mini fridge and a kettle to make tea/coffee which was nice. Even though its on a busy street, the windows really block out the noisy. The WiFi was very good.

Skip the restaurant. The food isn’t very good and they are short staffed.

As with any holiday especially for us the first time in Porto it's the members of staff that change a hotel from good to excellent, you have some amazing talent who we interfaced with notably Jorge/Luis/Traso/Jay/Malfalda and Ines. In the 4 days we were there we didn't see any senior management. The hotels location was excellent with a selection of quality restaurants nearby.

On a couple of mornings service was slow due not enough staff.

Great location near São Bento train station. The staff was really attentive and helpful. The They made us feel so welcome. The first evening when we arrived back to the room, they had left us Porto wine and cake. We happened to be visiting during the São João holiday and for the occasion, they left a toy hammer with a leaflet explaining the tradition as well as a pot of fresh basil (also a tradition) in the room. We received a 5 star treatment from the hotel.

Everything was great!