Good value for money. Great location.

- No hot water when checking in (actually the lack of an audited process to prepare rooms for guests). - An unpleasant smell throughout the hotel. Rooms, hallways, etc. I suspect its a result of old cleaning methods where a mop is dipped and re dipped in water, leading to equal dirt distribution. - I gave this feedback to the front desk manager and all i got was a mild apology (fair).

The price-quality rate is brilliant. The rooms are very spacious, full of natural light due to low window sill, and very clean. The staff is very polite and attentive. We had some trouble with bank card payment, and they not only offered us free drinks (twice!), but patiently waited for more than 3 hours till we could resolve the issue without any further questions. And keep in mind that the breakfasts on the menu, even though are supposed to be for just one person, are more than enough for two (and are very delicious).

My colleague, unfortunately, didn't have hot water in her suite (but I didn't experience any problems with that in mine). And, even though the breakfast was amazing, we expected the buffet, which was unavailable for no reason.

Every things was great 👍🏻

TV internet not working also I asked for support no one help I think need to do something about internet issues in hotel

The apartment that we got was extremely specious with two large bathrooms and another separate toilet. We wanted a non-smoking room, so we were placed “only” on the 28th floor where the view was still breathtaking. There are inside and onside pools, steam bath and a sauna. We did not book breakfast included on our reservation, but decided to pay for one and we did not regret it. The people working in the hotel were extremely helpful and nice!

There were no adaptors for USB type C chargers. The people responsible for the sauna and the steam bath didn’t really know how to operate them. One of the people at the pool came out several times while we were there and was staring at us without saying anything for a very long time (which was pretty creepy)

Amazing location near the city centre mall

Upon arrival, there was no one available to assist with carrying my travel bags. It was a rainy day, which inconvenienced me as I had to carry my bags and personal belongings and search for my room myself. Additionally, I found the living room bathroom closed. There was no menu available for ordering food, and the options provided were limited and only delivered to the room. There was a delay in delivering my order beyond the agreed-upon time with room service. When I followed up on the delay, the service employee seemed to lack proper training in customer service; initially, he did not acknowledge my order. However, after I explained the situation, he apologized and informed me that my order was on its way.

It was a great stay in this property and I recommend for sure

Nothing

Good two bedroom apartment with good location.

-I faced security card problem in the elevator three times and I raised this issue to the receptionist; but no action done. _ The resturent poeple were not helpful, we asked for a littel olive oil and they want to charge us money for it, so we did not take it. -The carpet in the dinning room has many dirty spots, we asked for replacment; but they gave us one worst than the first one.

From the moment I walked into the S Plaza Suites Hotel, I was met with an unparalleled blend of elegance and comfort. The rooms are tastefully decorated and are fitted with all the modern amenities one would expect from a top-tier hotel. The location is perfect, offering easy access to local attractions and the city's vibrant scene. But what truly sets this hotel apart is its staff. A special mention must go to the office manager, Mohamed Khafagy. His attention to detail, professionalism, and genuine kindness made my stay even more memorable. He went above and beyond to ensure that every aspect of my visit was perfect. I cannot thank him enough for his outstanding service. I highly recommend S Plaza Suites Hotel to anyone looking for a remarkable stay.

I liked everything whenever I had a concern they helped me immediately

This hotel was an absolute delight for our family of four! Everything was brand new and sparkling clean, making for a truly comfortable and hygienic stay. The room was the perfect size, spacious enough for everyone to spread out without feeling cramped. Plus, the location couldn't have been better - right next to City Center mall. But the biggest bonus for us was the early check-in, and having the room ready early was a lifesaver! Overall, we couldn't be happier with our stay.

Nothing

Proximity to catering services

The reception staff I am one of the permanent guests of the hotel and I moved away from the hotel for two months because of the employee Mahmoud and his mistreatment with the guests and when I learned that on vacation I returned to the hotel.