The bar area and pool

Rooms abit dated and most of the staff miserable

The location was good. Liked the outdoor pool. Liked the idea of the hotel being a chain and being able to use the different hotels to use the different services.

I didn’t like the service from the spa. I rang several times to book in some treatments and went to the hotel itself and no one got back to my messages for me to be able book in an appointment. The reception staff from the hotel in which the spa was in, told me to book online which I did up until it asked me for two numbers of my PIN numbers when asking for payment. As I didn’t not feel this was an appropriate question to ask for payment and felt it was unsafe I tried to book via the phone. The receptionist took down my name and number and no one called me back. Although I liked my room, I felt that it was extremely hot/ humid and would have benefited with having a mini fridge for cold drinks.

We loved the outside pool area and there was a beautiful living room / seating area. Which was perfect after a long day out to just chill out. We like how there was different themed nights in the great hall. And my partner loved the fact he could watch the football in the great hall instead of leaving the hotel to find somewhere to watch it. Breakfast was lovely and fresh everyday. The staff were super friendly and helped us with everything we needed

The only thing I didn't like was the fold out bed. When I booked it said I had a room with 3 beds not 1 with a fold out bed. However I don't want to complain because they put a proper bed in our room that same day after I told them I wasn't comfortable on the fold out

Location was great. Just enough out of the way to be quiet at night but 15/20minute walk to town and seafront. Our room was spacious, clean and air con was a welcome addition. Staff were friendly and accommodating. Room cleaned and towel change every day.

Only complaint is the parking. We had a blue badge but people were using these spaces who were clearly not disabled. Several cars had tickets on them so maybe we’re not even part of the hotel. We had to pay for our stay yet there are definitely not enough spaces for the amount of guests. Perhaps better monitoring of the parking or allocated spaces would be better. As a tip though, outside on the cliff top, you can get 3 days parking for £20 on the parking app.

The hotel has a great atmosphere, particularly when the sun is out. We had a friendly welcome from the receptionists and from Frank in the restaurant. Bar staff were attentive, and you didn't have to wait long for a drink. It was great to come back to the hotel after golf and have a beer around the pool, it felt like we were abroad. We came as a group of 6 golfers and despite the room, we would definitely return to the Cumberland.

The negative about our stay was the room; it was small and looked out into the middle of the hotel (surrounded by other rooms). Unfortunately, it rained on our first day, so we needed to bring our golf equipment in to dry, however, we couldn't get the heating to work. We eventually got the heating on in the bathroom. Furthermore, the rooms felt a little tired.

The location and facilities were all very good and the staff were excellent. The food was generally good. Breakfast was excellent but the evening meals were a little uninspiring particularly the main courses.

Our room was generally good but the bathroom was quirky. It lent itself to having a walkin shower but instead they squeezed in a bath with a shower over the bath. That really didn’t work as the glass shower screen didn’t allow decent access as it could not move inwards beyond the bath handle as it was too long. Consequently when we had a shower there was quite a lot of water on the bathroom floor.

Room a good size, very well decorated, clean & comfortable with plenty of wardrobe space. Had a side view room so could see the sea. Everything supplied that was needed. Paid extra for breakfast which was very good, lots of choice of food. The added bonus was the Christmas decorations around the hotel. We have stayed at this hotel many times & would always recommend it. Location is great. All the staff are friendly & very helpful.

Only thing I would mention is that the sheer curtains in our bedroom need replacing as they are very worn.

lovely quirky hotel with a 1920 theme food absolutely fabulous large portions and 5 star quality . Staff extremely helpful and happy especially Lisa

the outside pool and facilities were all shut for maintenance hugely disappointing as this is the reason we booked

We loved the art Deco decor in the reception and dining room, it almost felt like Poirot and Hastings would descend the staircase. The food was absolutely delicious thanks to chef Luis and made so much nicer by the very charming Eduardo who went that extra mile to ensure that we were all comfortable and in particular my 95 year old mother.The rooms were clean and comfortable but the small double was a little cramped having given my mum the large room which had a walk in shower as she would not have managed the shower in a bath. The upstairs corridor was a little tired looking .

I felt that the parking charges were excessive for people actually staying in the hotel. I would have liked a bath mat for the bath/shower as I found this very slippery.

The view from our sea view with terrace room was so nice & the terrace was a lot bigger than expected! The room was a good size as well & the staff were very friendly and welcoming. If it was sunnier the outdoor pool would have been great but we used the indoor pool next door anyway which comes free with the room.

Location was a little bit further out than the pier and the town.