Great room. Great facilities. Location

Gym and spa not ready. For that price we were expecting: (1) complementary water bottles every day (2) toiletries replaced at least every 2 days (3) concierge service

Nice hotel ,good location, Pros Amazing food I'm a Michelin star chef and was really surprised by the food texture, flavour, presentation all there wouldn't expect that from a location like san Andrés,fair play to chefs and all team

Cons ,staff speaks little English and there is no after hours zone where you can have a drink we were kick off around 22.30 from swimming pool are and restaurant only area in the hotel where you can have a drink,we try only socialise with other guests and security came in and said we have to leave that was very unprofessional handled by hotel ,you should have have at least bar open by midnight in location like San Andres. Also we received a final bill one day before checkout through the door it feels a bit like we are kick off before.

Beautifully decorated hotel. Real nice rooms, very comfortable beds and spacious bathrooms. Nice toiletry!! The rooftop pool is AMAZING!! The view is breathtaking. Breakfast buffet was great! The staff at front desk were wonderful and helped us set up all the tour and car rental. They were incredible!!

Service at the rooftop restaurante for dinner took waaay too long (over 1h waiting on pasta that I eventually cancelled), but we had the chance to make a former constructive critic and that was nice. Missed a chair and a hatstand in the rooms.

The hotel exceeded my expectations! From the welcoming with a delicious oatmeal coconut drink at the reception to the staff, food, location and cleanness. The hotel certainly pays attention to every detail. The staff was very helpful and kind. The restaurant offered very good plates and cocktails. The breakfast besides being delicious was varied from one day to another. I would certainly go back to Nattivo!

There were no showers or changing rooms in public areas. I've been told that they are still working in the Spa and the Gym, so they could probably fit in those areas.

Location, location, location. Hotel is located at walking distance from everything. Breakfast buffet had a lot of food variety (we are not picky) I liked how they would change some choices every day. They let you borrow towels to take to the beach. They welcome you with a refreshing drink and towel. Rooms were clean and beds were comfy.

Is a little bit pricey, some employees need to improve interpersonal skills, pool closes too early at 8pm.

Beautiful property, amazing facilities and great views. Beds are super comfy rooms are lovely size and lovely bathrooms. Also the staff were very polite and helpful.

Bed bugs in one of the rooms. Tried to tell the manager but was given an unpleasant response saying that rooms were clean when I have videos and pictures as evidence.

The hotel was very clean and comfortable with a great breakfast and very close to the beach. Staff was kind and helped us book our tours. The food was also great at the restaurant. Although only one of them was available at the time of our visit.

Could have more room to hang wet clothes.

The place feels like its tulum honestly and we love and will definitely come back. The attention is awesome and love it. It feels unreal and they did a great job and next time they will have spa open and we ill enjoy it more

All was fine just missing the spa and thats all.

Nice pool. Friendly staff. Great location. New hotel.

The covered beds by the pool are too short. The room had no desk for computer work. There was only one small drawer in the closet for clothes. The rainfall shower is nice but if it also had a handheld shower wand, it would be nicer.

The location is lovely. Everything is near, and there are beautiful surroundings nearby. The staff was very kind; they helped immensely and ensured we enjoyed our stay. We will come back!

Hopefully, they will open the gym and the spa soon.