The room was beautiful with a nice view and staff even left a surprise in my room as it was my birthday! Bed was incredibly comfortable and the hotel was really close to the Waterfront Walk, Cuba Street, Te Papa Museum and Cable Cars! Really nice and friendly staff! One in particular but unfortunately I didn’t get her name, she was working on the 19th and 20th October afternoon and evening time until 11pm. She checked me in and was so helpful and gave me good tips about the city! I’ll be back for sure!

I wish I could stay longer :(

Wonderful in almost every aspect.

One staff member was unfriendly often. She was at the front desk. Also, the heating / air on was not up to the standard of a hotel of this quality. I should have deft control of the environment in my room. It bordered on unacceptable. To have a fin oil heater doing the bulk of the work was really not ok. If all other elements of this restaurant hadn’t been on point then the heating would have been a major issue.

Liked the proximity to public transport options. This, plus the really friendly service complimented my stay. Additionally, great AC controls, something uncommon in NZ hotels these days with great cleanliness.

I felt as though the room decor was quite dated and tacky. The lack of freshwater available in the mini fridge was also quite disappointing, considering I had to go down to the lobby to ask one of the kind staff for some bottles of water; though I do understand the potential rationale for not having each room equipped with these (COVID-19 restrictions/Enviornmental restrictions). I Would like to articulate that it may be culturally insensitive to provide drinking glasses in guest rooms but not provide a place for guests to collect drinking water where it can be easily accessible without having to use the bathroom sink.

The property was clean and well appointed. Staff was friendly and helpful with walking directions ordering taxis, offering umbrellas, checking attraction hours and tour availabilty during public holidays ... especially Kushi and Luka!

The location wasnt ideal, several blocks from the wharf and NYE celebration and fireworks.

Loved everything about it except for having to pay for water to drink at the restaurant, never had to pay for water anywhere else and would have loved a free compliment bottle each in our room. very friendly easy to understand staff, will definately come again.

sorry answered this above

The Sofitel is well placed for work in the government precinct and the Stadium being a short walk to either yet not too far from restaurants. Bolton street is quiet and the hotel is calm and peaceful as a result. The room is nicely decorated and comfortable with a good bed and shower

For a one night stay the small room is fine. There is no coffee machine which is a surprise these days in class hotels.

We have been travelling around the South Island and have stayed in many different quality hotels, motels, lodges. The Sofitel was one of the most comfortable and ensured three great night's of sleep. The staff were fabulous: friendly, helpful and totally professional. Look out for Gaston and Toni who were particularly helpful and fun. The gym was spacious and well-equipped - husband was very happy!

Service at the Bar was very slow and one party ahead of us gave up and walked out. It's a sign of the times with lack of resources, sadly.

The staff was very friendly and professional. Everything was pretty much comfortable - the bed, the pillows, the bathrobe and slippers. I really liked the thoughtful small amenities in the bathroom, including a nail file, and good soap/lotion. Breakfast was also quite good. We were also able to park right in front of the building which was convenient for a night stay.

I am always stunned that you need to pay extra for a proper coffee at breakfast, but I’ve seen this at more hotels in New Zealand.

Beautiful room and lounge areas. The bed was incredibly comfortable! Nice view of the Botanic gardens and the Beehive. The staff were very welcoming and helpful.

Afternoon tea was an inaccurate description. I was excited to get petit fours, macaroons etc, as in the photo. However, a plate of salami/cheese sandwiches and 2 cake stands is hardly the same. Likewise, canapés are not calamari rings, pasta, and vegetable sauce. I feel like this "club" option therefore was a mis-sell and I wish I hadn't spent the extra money on it.

This is our pick for Wellington. The service is great and rooms are a good size, quiet, clean and comfortable. Everyone raves about the breakfast, and they’re spot on…. Fresh food and great coffee. We’ll be back.

Nothing to add here… a great experience.