One of the best hotels we’ve ever stayed in. Attention to detail was impeccable. We requested an early check in (3 hours early) with only 30 mins notice and they said yes straight away. We got there and they came straight out to help with luggage and then parked our car for us. Complimentary welcome drinks in the conservatory over looking the mountains. The suite was absolutely stunning. 3 balconies with gorgeous views. We stayed with our 3 children (16,15 & 11) so they made 3 beds up in the living area. Children all said their beds were really comfortable, as was ours. All the amenities you would need, shampoo, conditioner, body wash, moisturiser etc. We had a Christmas tree in the room which made it feel like home from home. The most perfect place to stop at Christmas. The breakfast was great. Hot & cold options. Everything freshly made and lots of choices. We were the only family of 5 staying there, and there was a table set up for us each morning which was a nice touch. No need to pull chairs around and squeeze in etc. Lovely little touches everywhere, Christmas cookies each morning. A present (a huge stunning candle) on Christmas Day with a lovely hand written note. The spa was gorgeous. Always nice and quiet in there. Sauna/ steam room, jacuzzi pool and outdoor heated pool and more. We all enjoyed it. Children loved going in the pools. I loved being able to call the bar upstairs and order a glass of champagne whilst relaxing on a sun longer. Great position with many restaurants & bars within walking distance. The hotel recommended a few places and booked us tables etc. We booked skiing and lessons through Experience Champéry which was recommended by the hotel. It’s opposite the hotel so it was easy to pop in and confirm my booking. They also gave me a discount code for 20% of ski rentals from the Berra shop just a few doors down. I would 100% recommend this hotel for couples or families.

This hotel provides service, care and attention for its guest in a beautiful, discreet and personal manner. All your needs are met by your room, breakfast service and the bar area. In additional it has a wonderful spa area and swimming pool. Massages are available without having to book months in advance. Transfers to the ski slopes are provided. Local restaurants bookings made. Local knowledge shared A wonderful, luxury hotel.

Amazing location, wonderful staff, fresh and clean, good parking possibilities and fantastic nature on your doorstep

The room was lovely, but we really missed places and tools (just a couple of hangers in the closet) to hang up our clothes. Since many visitors probably come for hiking, skiing and other outdoor activities it would be very good with an abundance of wall mounted hooks and hangers in more than one place in the room. Also racks to put up your shoes, which would probably faciliate for the cleaning crew as well. Two racks for the suitcases in a two bed room would also be great. Other than that we have absolutely no complaints!

Set in a lovely village, this spa hotel was fantastic. Very friendly and accommodating staff who are happy to help with restaurant reservations and excursion recommendations. The Mountain View’s from the bedroom balcony are exceptional, as are the spa facilities. This is a great stay for the whole family.

We had a family room, with an amazing king size bed and two single sofa beds - I’m sure they could make room for a double sofa bed instead.

Absolutely stunning hotel. Spa was beautiful. Staff super friendly. Great location.. minutes walk from restaurant and bars; ski lift, train station. Great location for skiing also lots of ski hire shops within minutes walk.

Nothink whole stay was amazing

This is beautiful hotel In the Center of gorgeous Champery! We loved our big room with amazing terrasse; very comfortable bed; lovely chalet style decor! And all VERY clean!!!! The pool and spa area- amazing!!! I had a face treatment at the hotel beauty clinic and it was fabulous !!! The staff working at the reception ( French girl from south of France who greeted us & a lovely man with the most friendly golden retriever - were the friendliest and most helpful people there - thank you!). Champery is gorgeous and the hotel is perfect. We hope to come back again! Felt like at home there!!! Beautiful and extremly comfortable hotel!

The Spa is the best of this property, the staff is very friendly and helpful. The view of Swiss Alps from the terrace of the hotel is spectacular. There is free shuttle transfer to ski lift which is only 5 mins drive away.

The breakfast buffet is same every day. Champery town is overall very expensive and not worth the money.

The staff were very friendly and helpful, nothing was ever too much trouble. The breakfast was excellent with a wide range of fresh foods. The view from the balcony and swimming pool were spectacular. The jacuzzi is just perfect after a long walk down the mountain. The complimentary Multipass card was a godsend.

Funky light switches take a little time to get used to.

The location was very good and the views from the corner room overlooking both the village and the mountains is superb. All contact with staff was excellent and they all represent the hotel well.

Only one complaint and that was the infestation of flies during our visit. They enter when doors and windows are open and they attach to the outside walls waiting to get into the rooms. We had to go to the market and buy insect spray and must have killed several hundred flies on a couple of the days we were there. Other than that, no complaints.

Location, room space and gorgeous mountain view, spa and heated pool, very attentive staff, ambiance, snack bar, parking, dog friendly, near sport centre … everything was really nice. I also found the new year firework and live stage right next to the hotel were bonus. Would definitely love to come back!!

Nothing serious but breakfast variation would have been a plus but again nothing serious.