The location is absolutely amazing and so are the staff. We couldn't speak Spanish and the staff were extremely accommodating. They set up a WhatsApp group which makes everything extra smooth. The staff were helpful in booking taxis (and translating our needs for various stops to the drivers). Highly recommend availing of the kayaks (free) and jet ski to see more of the lagoon. We walked along a lot of the lagoon and visually seemed to be by far the best location to stay.

Not relevant for us, but if you're looking for a party location it is not the right place.

We had the privilege of being the first guests at this lovely resort on the lagoon (right on the Cenote) on the day it opened. We had a very warm welcome from the incredibly friendly staff with a personal touch. Our room was spacious, meticulously clean and designed beautifully in every detail. The view of the lake across the heated infinity pool was unbeatable though. The restaurant view and the food are wonderful. If you want a prime location and a relaxing stay in a beautiful environment with friendly people, then this is the place.

Having to leave….

The location is truly amazing, as well as the facilities and service they offer. The view right on the Cenote and the lagoon is just perfect! The staff is very welcoming and helpful. Would have been great to stay one or two nights more during our trip, to enjoy the hotel more as well as Bacalar.

Two small notes: the food was ok, nothing bad but fairly average for the quality of the structure; also, the rooms and the general vibe of some areas is a bit impersonal, resembles at times a business hotel.

Very modern and comfortable rooms, 2 nice pools with plenty of sunbeds in beautiful and lush gardens, leading down to 2 jetties on the lake. Very responsive communications via WhatsApp group with staff. Great concierge service to arrange tours. 30 min walk into town with many bars and restaurants.

Parking a bit limited outside the hotel, but a large secure parking opposite. Restaurant a bit lacking in atmosphere but lovely staff.

The property is an absolutely incredible location right on the lake in Bacalar with great views. The hotel has a great restaurant/bar area which overlooks the harbour. The hotel comes with free kayak and SUP hire. On check in at reception you are invited to a WhatsApp group where you can message the hotel 24/7 for all needs such as room cleaning, booking taxis etc.

The dinner menu was a little limited.

The staff are amazing and really taking care of all your needs, especially Betzabe! .The room is cozy, comfortable, and very aesthetic Also, the view from the room is incredible. Recommend for people who likes to indulge!

You can order food at the hotel's resturant but prices are very expensive. The other alternatives is 20 min of .walk to a resturants zone or 7 min drive by car Besides it everything was just perfect!

New hotel with amazing views of the lagoon, really nice restaurant and great service. Really recommend it if you want to relax and enjoy a peaceful weekend

Loved everything - but I would’ve been great if they had paddle boards or kayaks at the hotel (no big issue as the hotel nearby rents plenty of them but it would be nice to have them right there)

The most beautiful spot overlooking the water. Wonderful facilities to swim in their heated pool and in the lake. Excellent shower, towels, pillows, bed. Best of all , all the employees were more than lovely - personable and helpful. Easy to park and close to the lively town of Bacalar. The restaurant has a gorgeous view overlooking the water - romantic place to watch the sunset. Very clean.

The service is personalized to you. They pay attention to every detail. Everything you need, they are there to help. The recommendations were on point for places to eat and companies that made tours around the lagoon

It is a bit pricey but good service is expensive

This is one of the best hotels I've ever stayed in. The service and ambience were both TOP NOTCH. The views were surreal. Can't say enough good things about Viri, Betza, Jessy & Vicente. They made my stay very comfortable. Would 100% recommend this hotel to anyone.