It was great that we could self check-in in the middle of the night - we got instructions with videos on how to find our room. The room had a lovely set up for our family, the children loved sleeping "upstairs". And we liked the hotel sloped garden-like area which felt so peaceful compared to the hustle of Sapa town - even though all the stairs you need to take to get to your room are tough especially after a hike. The breakfast only offered two options, pancakes or eggs with bread, but these happen to be perfect for us. Only one of the staff speaks English but she is always around the reception and very nice and helpful.

The beds were really hard, even by Vietnamese standards.

The location was simply perfect, right next to the lake, close to the center, walking distance from the main sights in town. The room was very spacious with 2 large bed with bed-warmer, with also extra blankets if needed. Also we liked that its in a cute garden like alley. The breakfast was very handy.

When we arrived late in the evening, we tried to ask about the possible tour options, but the guy at the reception couldn’t speak English and was not very helpful, so its better to ask in the morning/trough booking.com. One of the bed-warmer didn’t work and there was a short 5-10min when we didn’t have water (they fixed it very quickly, so good point).

Early check-in was great since we arrived in the night Breakfast was good and coffee was fresh Spacious building Air conditioning was useful because the weather was cold Private bathroom Good wifi

The hosts were responsive when spoken to but otherwise ignored us Noisy children cleaning in the morning outside of our room each morning

Comfortable bed. Friendly staff. Can call taxis.

It was a little dusty and the smell of the room was old (moldy) The garden view is alright. Nothing much. The breakfast (Bahn mi) was just one baguette with two eggs in it. Of course I appreciate it I just hoped for some green like general in the banh mi. ^^

Super central location. Very economic for a night or two.

The rooms really depend on your luck. We booked 2 times and had a different experience. The ones with wood outside seem to be in far better condiotion. The ones in the main building (we were in the lowest floor ) stinked of damp, very unhealthy environment to sleep in. The breakfast was super basic but in my opinion it would not have looked as gross if the utensils /dishes seemed cleaner.

This cabin is a suite in the middle of the building. It has an electric blanket. I am very grateful to the owner of the B&B for lending me a small blanket. Washing clothes is a bit expensive. Although language communication is a little difficult, the receptionist at night will use translation software to communicate with us.

Best accommodation ever had. The staff are friendly and immediately found a solution to fix everything. Just don't hesitate to ask them and they would certainly help. The room is clean and smells good. Their free breakfast is superb. Worth it. The location is walking distance to everything such as atm, groceries, church, gym and food shops. In the cold weather, their rooms are warm and comfy. Their hot and cold showers work so fast. Recommended one.

Nothing much because they have fixed the problem we had encountered.

The staff is incredibly nice. They even let us do the check in at 6am because they guessed we would be tired of the night trip, and also let us leave the bags after the checkout for a trekking, and then have a shower when we came back for the trekking. They also do you laundry the same day you ask for it! Ah, and the beds have a warming system if you want to. Maybe you thing you don't need warm beds because of the weather, but believe, in Sapa, you do.

Location right in front of the lake very convenient with cafes, restaurants, convenient stores. You can hire a motorbike from the hotel which I highly recommend to see villages etc. If you want a good pho turn left out of the hotel then left into a tight little street walk 30m then on your left the 1st food store they have pho bun cha 👍

The property is centrally located In Sapa, making it very easy to walk around areas of town. The host helped arrange a tour for us which was nice

We arrived towards the end of breakfast when there wasn’t much left to eat and the coffee was out but still paid the full price. Not necessarily a reason not to stay here but just make sure to get to breakfast early