The staff members are very kind, which was important to me as a solo traveler. I really loved my private balcony and the fact that breakfast was included. The location is great because there are great attractions within walking distance in Ischia town (e.g. Spiaggia dei Pescatori, Castello Aragonese, and Corso Vittoria Colonna) and it’s also not far from the port and bus stops if you want to make day trips to other parts of the island. As for the service, Antonio went above and beyond and made sure I was always comfortable in the dining room. Roberto was great about offering directions and advice for exploring the island. The cleaning staff was amazing too - they began making my bed with an extra blanket when I told them I was cold. They mop and clean the rooms everyday so the rooms were very clean.

Only small complaints - I had to log in to the wifi repeatedly (probably every hour or so). I also didn’t love that the bedding is only a thin sheet, but it may have been this way because I visited in June. However one night I asked the front desk for a blanket and the cleaning staff noticed this and made my bed with an extra blanket every day - so the strong customer service solved this issue.

This felt like a home away from home. Everyone was super friendly from reception staff to the cleaners. Also gives you a real appreciation of the hard work that goes into running a family hotel!! The selection of wine was superb from a good bottle to the house wine (which is incredibly cheap!)The dinner was so tasty, varied every evening , good value for money and huge servings.

Mosquitoes but you get used to them..

The staff were amazing! Very helpful and their people skills were outstanding. Even with me not having Italian they would make sure to answer questions. The location was great, You had a short walk to lots of choices in restaurants. The Hotel was close to bus transportation. Flat walking in most areas near the hotel The iconic Castle was so convenient to walk to.

Unfortunately the Wi Fi was not responding well. Think one can understand in an older building with thick walls , perhaps some areas did get better reception.

A gem of a find. Friendly family run hotel - even 10 year old son eager to please. Room - brand new, even electronic shutters to block out street lights, spacious room and bed, stylish, impeccably clean. Breakfast - good, dinner good value.Location - close to Castel and many restaurants. Places to relax on vine covered terrace, surrounded by greenery and blooming bougainvillea.Overall a delight to find, far better than expected for 3 stars.

Obviously there is a problem with rusty water in pool, a pity for the plants and flowers make this area a great sun trap.

The staff were extremely helpful. Even helping to get back a lost mobile phone. Know all the bus times. Room was clean and serviced every day. Breakfast was delicious. Prices in the bar were very reasonable.

Well not having a lift. But I knew that and it was only 2 small flights. I personally didn't like the look of thr mineral outdoor pool fed by a natural spring, but my friend loved swimming in it and left her skin very soft though stained by thr mineral content.

Hotel Europa is perfectly located near old town and the castle. A smal next door supermarked also serving freshly made sandwich was a huge bonus. We felt very welcome by the competent receptionist. We even got our room 30 min prior to check-in time that was 12pm. Also he gave us lots of information and help during our stay. Very much appreciated. Our room was large with a nice balcony. Breakfast was well prepared and had the selection we wanted for a nice start of the day.

The swimming pool was not very inviting as the water at the time we where there was rusty color even they renewed water every day. Hopefully it will be ok upon our next visit in the future.

We stayed in a Comfort Panoramic Double Room on the second floor. The view of the castle and the hills was lovely, with two balconies. The bed was comfortable and the room and bathroom clean. Really loved it. The only observation is that, if the hotel has a lot of guests, it is possibly better to get down to breakfast earlier than later. There was enough food available at 9, but at 8 there was more choice. The staff were lovely. The pool was warm from the thermal springs. If we had stayed longer we would have visited some of the lovely sandy beaches, but we didn't have time on this visit.

super friendly and helpful staff, including taxi driver Luigi! Nice breakfast, especially the bruchettas and croissants. Location was good with walking distance to many nice restaurants, gelatoplaces and beach.

We had a lovely airy room with 2 balconies. The staff were very friendly and helpful and the breakfast excellent. A great location

The thermal swimming pool was muddy...

The location is good, nearby the city center and historical landmarks. The staff is nice, friendly and very helpful. The business run by the family it is in all the respect focus on the customer and we really appreciated the care and the traditional way to serve the dinner.

for special diets they have some limitations but they try their best to offer options