I had requested a room with bathtub and when we arrived I was told that it was not possible. We were very disappointed of course as the request was made weeks in advance. 30 minutes later when we were renting our ski equipment outside the hotel, the guest relations representative, Alex, called us saying that he had arranged a room as requested. He managed the room change smoothly and offered us a spa visit in compensation for the inconvenient. Excellent turn around of the situation!

The temperature in the rooms was very high and we could not turn it down

Staff extremely helpful, kind and professional. All facilities were spotless and beautifully designed. Incredible breakfast.

Everything except the prices but that’s Baqueira in general

Nothing really to comment - it was fabulous

Attention to detail

The lobby area of the hotel is very cosy, it has a bar with comfy chairs/sofas where you can have drinks and good food all day. The breakfast was amazing! Huge selection to chose from. The rooms are ok size wise, the beds are very big and comfortable. The bathrooms are modern and functional. A garage is below the hotel and easily accessible. There are electric chargers available. The hotel has ski lockers close to the telecabinas, where you can keep your ski boots and skis, so no need to carry them long distances.

Since it is a ski hotel, I missed the little things that you need a a skier - like a heater or some sort of heating where you can put your wet gloves or skiing clothes over night to dry. There is nothing. So better take a second pair of gloves or pants in case it is a snowy or rainy day. The lifts in the hotel are painfully slow - so better stay in a lower floor to use the stairs. My daughter wanted to use the swimming pool of the hotel and she was told she had to pay an extra 25 Euros to use it. For a hotel and spa, I would have expected it to be included. All in all, comparing to what I get in the Alps for the same price, I thought it was quite expensive but I would still go back.

The staff was amazing! Extremely welcoming and trying to make you feel at home. The breakfast was top of the game, as well as the dinner (which we had it included). Both were very varied and top quality. Hincha restaurant is 100 points!

The hotel didn't provide flip-flops, we had to ask for them in the spa (in the reception of the hotel, they told us they didn't have).

Very well maintained and super cozy property. Its has kind of magic ambiance, especially when it’s snowing. Clean and warm apartments with “all you need” in it for the comfortable stay. Professional and friendly reception and other assistants, who had done their best to explain all the perks of the location. “Hincha”restaurant is fantastic place to have lunch/dinner. The breakfast restaurant is great too, where you can also have dinner. Excellent spa facilities with hydromassage pool and sauna, also accessible for kids with supervision. Upon arrival we were lucky to have inclusive walking guided evening tour to the mountain under the stars and snow. Many thanks to the guide ( apologies, forgot his name) Hotel is connected with ski tracks and tele-cabins and ski shopping/rental equipment boutiques in the gallery.

Water and coffee could’ve been free for replenishment on few days stay, considering the hotel is not low stars and carries the famous name. Upper floor room is a bit hot, although opening the windows was helpful to balance temperature in the room. It’s not getting cold from the window, nothing to worry about. Not really negative point.

Awesome facilities Amazing location Grateful staff

The access to the pool ‘hydrotherapy’, should be included for the price of the room The supplementary bed is a bit 80s, my son hit the metal everytime want to get into bed. Not for a hotel with MIM quality. There are better sofa beds nowadays

Great breakfast buffet, great location, ski storage locker right next to the ski lift (the hotel staff brings the ski there for you), big and comfy bed, great bathroom, welcome chocolate on your first day, nice and homy lobby .

The spa is not included in the booking ( 25€ + mandatory swimming cap 3 € for 1:30), parking pricy but secure ( 24€ per night)

Great staff & excellent food. Very chilled & comfortable which is exactly what you need after a day on the slopes. The ski lift right by hotel & hotels ski lockers. Everything you need & more for a fab ski holiday.

A couple of requests to reception did not get acted on but apart from that perfect.