Staff was accomodating to our request and took time to change our room for upgrade. We felt the room small. Breakfast was the same daily but there were a lot of selections. Has vegatarian options, kids meal. Mixed of Japanese and continental breakfast. Staff service was great though there were food that they don't refill or maybe still preparing. Quiet far from Nagoya station if taking bus going to airport. We didn't catch up the bus. Front desk staff was helpful and patient in guiding me to take train instead of taxi to the airport. There is a train station at the back of Matsutsakaya. Note that if you are carrying heavy luggage there are 10 - 15 stair steps to bring down the luggage. We have 2 adults to carry each huge luggage to down then go up to get the other luggages back and fort. Total of 6 luggages. Hotel is walking distance to shopping. Room has complete charging cables from Apple to Android, to international adapters. Bathroom was roomy and clean. Nice shower and tub.

only 2 elevator and during peak hours have to wait quite long. Wash sink in the room. NO trashcan in the toilet.

The location and staffs is very good.

The carpet tile in my room were not installed properly, as a result I stumble down many time.

Location was great. We wanted to visit the Pokemon Center Nagoya and have lunch at Yaboten. We were able to do both since they were within walking distance of the hotel!

Parking gets very expensive. The hotel does not have its own parking space and instead partners with nearby garages. They offer a fixed rate for certain hours but outside that, the costs add up to be very expensive.

The women at reception were very helpful during check in and check out. Near the train station. Near the malls and lots of small restaurants & konbini nearby. Can walk to almost all the places.

The night staff (a man) didn’t speak very good english & when we asked for a weighing scale he said there was none even if we spoke to him in japanese via google translate. We even mentioned that the lady at the reception said there was one but was hidden and they bring it out when you need it. He dismissed us without asking other staff.

Within a few mins of walk from central shopping area. size of room is good. clean and well equipped room. surprisingly good shower facilities. breakfast was included and of very good quality.

parking is not available on site but whole day parking in the tower next to hotel is available for 2000 yen a day.

Easy check-in and check-out process. Great area to stay in, with several good department stores nearby. It’s just a one-minute walk to Yoshinoya and within walking distance to Parco and a smaller Donki. There is a park nearby where you can enjoy a relaxing walk. Most importantly, it is within walking distance to the Sakae main area, which is the main reason for staying here. The hotel is clean and comfortable. The staff are very friendly and quite proficient in English as well.

The nearest subway station is Yabacho, which is not the most convenient for accessing many areas around Nagoya. You’ll need to walk to Sakae Station for better transportation options. While it’s walkable to the Sakae station, it takes some time. This isn’t an issue on the first day of our trip, but after a long day of walking, the return walk can feel quite tiring.

The hotel's location is perfect for our purpose--food, shopping and claw machine. You can go shopping then come back to put things back to hotel and go out again easily. For the way to the airport, we only used the train to the airport instead of bus, the way to the train is easy and has ramp or lift, but inside the train station there are stairs, so it's not very friendly for the luggage.

The reception is located on the third floor which the lift will stop every time, it's not pleasant but it's acceptable. The lift is a bit slow and need wait for a while as other guests mentioned already.

The room was modern, classy, and large compared to most of the hotels I've stayed at in Japan. The bathtub/shower room was large, with a full-sized bathtub, and the shower had several heads and functions. The separate toilet room and hallway sink area made sense. The bed was softer than most, and they included an electric massaging pad. Good control over the AC/heat, and the little air cleaner/humidifier came in handy. The price was good and the only downside was trying to get a spot in the two washing machines in the lobby.

Two laundry units for the whole hotel isn't enough, and it was annoying needing to go down to the lobby to check, or sit there and wait for other's 2hr wash+dry cycles to finish. The previous hotel I was at was a similar size, and had a laundry room on I think every floor. Also the automatic light in the toilet room was fairly bright, and the shiny toilet paper covers reflected the light right into my face. It was difficult when needing to use it in the middle of the night.

The immediate area was quiet and felt safe. Close to many department stores for shopping and short walk to a bus stop that will take you to Nagoya station. The mattress was comfortable. The complementary wine was fun.

The bathroom had tiled walls which I thought I saw mould or pink bacteria in the corner. I could hear water pipes hissing at night or noises from the upper floor when it's very quite at night. During my stay, I met a staff member at the desk who couldn't speak English so I had to use a translator app to communicate. Surprisingly, on another day I met a staff member who spoke great Korean to help me so it was all good.

We are unfortunate be deceived by the two queen bed photo on booking.com. We only got one queen bed “standard double room” — double meaning for two people and kid stay for free. Not double beds!! Any way, it starts quite frustrating but the staffs are extremely polite and patient in explaining the room style of what I booked. I just wish there is a place to clarify room style before we book.

Nice people, cozy lobby, good free coffee and chocolate, love the lounge, perfect location, walking distance to everywhere, quiet