Lots of character in a very central location. Great view from the rooftop. Very comfortable. Lovely helpful staff.

Our room on the ground floor had other guests passing by outside, persons enjoying the central courtyard, so can be a bit disturbing (music, chatter).

We loved the three young gentlemen who made our stay unforgettable. They did everything in their power to help and guide us where and when they could and showed what true hospitality is all about. We also loved the breakfast, even though one of us could not have gluten, they tried their very best to accommodate us.

The building had some "beauty flaws", for example the central heating in our bathroom did not function and the sink was half clogged. Also the system with the outside bell for those who had forgotten their key during the night was not optimal, because when someone did use the bell, many guest were woken up...

The Riad was beautiful, comfortable, and relaxing: just a sumptuous escape secreted away at the end of a long, dark alley. I’ve been to Marrakech before and had an idea what to expect, but my friends and colleagues had not and their minds were blown when the door opened to this paradise. It was gorgeous. Our rooms were elegant and comfortable (my friends and I enjoyed a ground floor room [shared a king bed] with soaring beamed ceilings and giant arched windows with heavy curtains). We enjoyed the rooftop continental breakfast (lack of croissants was the only downside ;-), the spa (hammam is a must + massage), and hours spent hanging out with mint tea and local delicacies in the garden courtyard. A couple of us used the pool (a small but lovely floating pool). The staff were truly exceptional. Waiting on our every need and desire, guiding us (literally) to restaurants to dine, and directing and advising us on shopping and more. With a bad knee, I was a bit challenged with all the steep stairs, but there were (mostly) handrails (not true in many parts of the medina, where almost every restaurant is on a rooftop) and so I managed okay. We would go back in a heartbeat.

Missed having croissants at breakfast, and one day our showers were cold because one of the staff accidentally turned the wrong knob on the roof. No one was up to be found to address the problem. But we managed. Neither was a big deal.

The staff at the property are simply excellent. The service they offered matches any other top hotel in the world. Nothing is too much trouble.The ladies in the spa offered wonderful treatments, making you feel renewed and relaxed. The menu is simple, don't be fooled by that. The food is excellent and well worth the wait.

The room we stayed in was ok. however, it was also located by the door to the roof so could be noisy. Note to other guest. I have extra sensitive hearing so I do not think it would bother anyone generally. It's also the walk way for the smokers, so they pass at night and can make a right racket. Apart from that theres nothing not to like.

Extremely beautiful building - even better than the photos! Great location, right in the medina and very close to the souks and major tourist sites. My room was very comfortable and stylishly decorated with Moroccan design touches; the bed also deserves a shout out, I slept very well. The hotel also has a rooftop where you eat breakfast, and with gorgeous views. I cannot say enough good things about the staff who were all super friendly and helpful - they helped me arrange transport and were always available on whatsapp if you needed them. I used the hammam which was also excellent. Will definitely be back!

Water pressure was a little low but this is to be expected in the medina and wasn’t a problem. Visitors should note that they do not currently serve alcohol but they offer tea, coffee, other drinks when you want them.

Our stay at Riad Rafaele was nothing short of exceptional. From the moment we arrived, we were welcomed like family by the incredible staff. The three main hosts (apologies for not knowing the exact spellings of their names) were particularly outstanding, going above and beyond to ensure we had a memorable experience. The staff were incredibly attentive, available day and night to look after us and make sure everything was perfect. The Riad itself was a beautiful and peaceful haven amidst the bustling city, but it was the warmth and dedication of the team that truly made our stay unforgettable. We cannot recommend Riad Rafaele enough and look forward to returning in the future!

I booked the RIad to celebrate my 40th with 4 girlfriends. A few weeks before arrival I got in touch with Thomas, the owner, to discuss a program for our stay and he was increadibly helpful. He made suggestions, did all the bookings for me with no comission, and was generally very welcoming. Everything went superbely well. From the pick up at the airport, to the wonderful kindness of the staff. the riad is beautiful, we felt super specialL and at the same time right at home. Nothing was too much, they all shown incredible flexibility even when we changed our plans last minute. Highly recommend their lunch option which was fresh and delicious and the spa treatments were divine. thank you all SO much for helping make this break truly unique

The rooms all face the courtyard so if it's noisy there you can hear it in your bedroom but I guess that's the same issue with all riads. The great thing was that breakfast was on the roof terrace so there wasn't any noise in the morning.

We absolutely loved the property. We had a beautiful room over two levels which had everything we needed. The Riad is very tastefully decorated with a beautiful roof terrace for soaking up the sun after a day in the nearby souks. The Riad is perfectly located in the middle of the Medina within easy reach of some amazing restaurants all recommended by Thomas the owner and his wife. They also recommended the hot air balloon trip over the dessert which they arranged for us with pick up and drop off at the Riad. We had a hammam and massage which was incredible. The staff were very attentive and couldn’t do enough for us especially Maruan who was brilliant and cooked us some fantastic traditional breakfasts and lunch. Would highly recommend this place!

NOTHING!

The Riad is owned by a beautiful French couple who bring charm and elegance to the property. It’s in a lovely quiet location in the Medina. The staff are incredible. Houssein was amazing, giving up so much of his time to add a map on our phones with locations of where to go and what to see. He was always a bubble of joy. Ibrahim and Roudiane shared their knowledge of the city. They couldn’t do enough for the guests. The breakfast was fresh and plentiful. Rooms were very clean and comfortable. We will be back. Thank you so much for an amazing 5 days.

The Riad was breathtaking from the moment you walked in. Cool, clean with lovely finishes that make the traveller feel safe and comfortable after busy days in the medina. The room was spacious and well furnished. The owners were friendly and accommodating. Shout out to Badir and Marwan who made us feel at home and accommodated all our requests.

It was our first stay in a Riad so we were not too sure what to expect but honestly there was nothing not to like. Perhaps coming from a hotel, we would have enjoyed a bigger variety of breakfast options that you might find in a hotel. It’s perhaps an expectation though the simplicity and presentations were wonderful at breakfast and we are sure the owners would have accommodated us if we had made any special requests in advance. Would have loved a Nespresso or coffee station in the room and some waters.