This place is exceptional! Such a wonderful spa area, such a nice people around and fantastic breakfast! We enjoyed a lot swimming pool outside...everything is so clean and new...it is just been renovated i think. Bed and towels were made and checked 2 times a day!!! So clean, so beautiful, so nice! Territory is super pretty with flowers all around! Great job! We will be back with my family!

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Beautiful hotel and very nice staff.

We were informed just a couple of days before our arrival that the pool was closed for reconstruction. When we arrived we noticed that they must have been working on the pool for some time so the original listing should have indicated this. We specifically were looking for accommodations with a pool. Once we were notified we were already in Italy and didn’t want to spend our vacation searching for an alternative.

The castle is amazing and beautiful. The staff lacked client excellence service.

The staff did not informed/asked us about the dinner (fully booked) on the first night. The location does not offer any other quality restaurant and had to order food from Uber Eats late at night.

The castle is really beautiful and worth a walk around. Our bed was comfortable and we had a good night of sleep.

First, it was strange because they set up a table for about 20 people for a private dinner on our floor by our room door. We ended up going out for dinner and coming back late at 11pm and the people left at 11.30pm. however, it was loud and if we had decided to have an early night, it would have been impossible. I raised it with the hotel in the afternoon but it did not seem to alarm them and they did not understand how it could disturb us. There is nothing in the room to make yourself a coffee or tea. The door to our shower was not fixed (no leak, so not a deal-breaker). We got a king bed room and there is nothing other than a bed and a desk. Not even a small armchair. Breakfast was ok but nothing exceptional for the price of the room.

The hotel, the location amd the staff were exceptional. The quality of the food and all aspects of food preparation, delivery and presentation were above 5 Star. As a group of 22 people staying here for 3 nights it is without fault, and would be extremely hard to get better.

Excellent hotel on huge property with beautiful garden ans swimming pool area. Everything was great. Spacious and nicely furnished suite with private sauna. Very good breakfast and Friendly staff. Well recommended!

I only wish the spa opening hours would be different so it would open sooner and close later.

I spent 2 wonderful nights here and had dinner at the l’Écru restaurant both nights too because it was that good! i got to stay in the castle and in the villa as well and it was fabulous! (both rooms were clean except for the toilets 😣 - that left puzzled) Aside from that I had a warm welcome, was treated like a princess, and walking around the property is pure delight! it’s absolutely beautiful 😍 I will stay here again on my next trip!

The fact that in both rooms I stayed at, the toilet wasn’t clean.

The sensitive modernization to the historic nature of the property and the facilities were excellent. The location is superb for exploring the Lake Como area.

We arrived during the shoulder season. It was unseasonably warm and the air conditioning was not available (this was an effect of the gas and energy restrictions in Europe resulting from the Ukraine War and NOT within the hotel’s control). With the windows open at night, it was fine.

The hotel is lovely. It's outside of the main attraction areas but that was fine for us. The pool is brand new and wonderful. The staff were lovely and the food great. The rooms are quite small but for the money I think it was fine and its not really a place you stay in the room a lot. Good aircon!

i booked a 2 night stay for my parents and they loved it. The room was smaller than expected but still comfrotable. The room faced one of the beautiful gardens that surround the castle. Breakfast was also very good. Staff is accomodating and the location is huge but still cozy. I believe they caste will soon have a spa which i'd say it will be a great add on to fully enjoy the stay

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