The accommodation is in the heart of the Old Town. Focal places of interest, eateries, and distinctive small shops close at hand. The Airport bus stops in the newer part of Bilbao just a 15 minute walk away--if you can pass by the main street's big shops un-tempted! A modern access system at the property uses an effective pre-arranged entry code, though reception is also helpfully staffed during the day. Rooms have been excellently modernised: soundproofed windows keep street noise low (mostly just people talking there since the old quarter is a traffic-free zone). We used aircon to good effect during warm nights. The coffee machine also handily produced hot water for tea. Basically we couldn't fault the 'Pension Ama Bilbao' and its staff. Plus, Bilbao is a really vibrant city full of absorbing design and colour.

We cannot think of a negative, whether for the property or the city. September weather seemed slightly unpredictable, but nobody coming from the UK would find that alien.

Great location in the middle of old town. Modern access. Good communication with the owners. I would definitely stay there again.

Not the fault of the owner, but on our return to the hotel in the evening a group of girls tried to "tailgate" into the apartment block and because the hotel reception is not manned 24 hours I suspect there was some nefarious intent. My friend and I firmly shut the door behind us not letting them in (we both have this drummed into us at our respective places of work). The reason for sharing this - my advice to other guests is NOT to let others in on your key code.

I was very pleasantly surprised to find such a relatively luxurious hotel, right in the centre of the old city, at such a reasonable price. The staff on reception were very helpful and courteously went along with my attempt to speak not very fluent Spanish.

One slight puzzle - since the hotel doesn't itself provide breakfast they gave me a voucher offering a discount at a local cafe. But I couldn't find it even with the aid of what looked like an accurate map! (Not really an issue since there are so many good cafes around.) It would also be useful to have recommendations for local restaurants that offer local cuisine at reasonable prices.

The best way to describe it would be to say that it’s like Kimpton for the digital age minus the yoga mat. Large, pleasant and welcoming rooms, comfortable set up, Nespresso machine, modern bathroom and in this case: all digital access. Everything works with door codes and no keys or cards are used. Room service was excellent and the 20% discount for the breakfast in the nearby restaurant was a nice perk.

Nothing, everything was truly outstanding.

Very central location + quiet enough at the same time, nice modern furnishings, good coffee machine, solid Internet connection, good communication.

The room was quite small - there was not enough space to comfortably open my luggage nor to work by the small desk there + it was quite dark. The shower was incredibly poorly designed with no curtain, so there was no way to shower comfortably without splashing water all over the bathroom.

Lovely boutique hotel in the old town, ideally located to many bars and restaurants. The rooms were stylishly decorated and a good size with coffee making facilities. Nice big bathroom and spotlessly clean! We would highly recommend and stay again! Excellent communication from the management and the web check in made everything a breeze!

Comfortable room with all the facilities you would need. Really good size bathroom. Easy access with a keyless entry system everywhere. Helpful and informative staff, detailed info sent prior to arrival.

Only 2 pods of milk given for a double room, and they are tiny, so only really do one cup of tea or coffee. They are replenished daily but if you miss the cleaning staff you can't ask for more, so please leave more out as standard. Also there was no extractor fan in the bathroom so it stayed damp for ages, especially when it was raining...

Everything was new and clean ! Very comfortable the bed

The water didn’t have too much pressure

The Pension is a very good location for exploring the Casco Viejo. It’s a short walk from the train station, a taxi stand is close by, and it’s about a 20-minute walk from the Guggenheim. The room was small, but furnished nicely and worked perfectly for me as a solo traveler. It was very quiet. I appreciated receiving the informative email that included all the info needed for accessing the pension, parking and my room. Igdanny was friendly and helped with suggestions on directions, local restaurants, etc. Will definitely stay here again.

We were only stopping over in Bilbao before a flight home after a holiday exploring Northern Spain by train. We also stopped at this Pension for a night at the start of the holiday. We weren’t expecting much as we tend to stay in hotels at least three star. We were so impressed. The room and bathroom were modern, a reasonable size. There were plenty of sockets, a decent hairdryer. We had a room overlooking the street. It was quiet and comfortable. The lady at reception was very pleasant and helpful. The property is very well located in the old town.

There wasn’t anything we didn’t like but as a code got you through the front door, in the lift and into your room we did wonder what would happen if there was a power cut