The room service was nice and the rooms were very clean.

I don’t like that you are required to valet with no other option. 27$ a night adds up and isn’t fair to require that when there is no other parking options.

Stay there twice a month. Love the rooms! Had a bad experience checking in-but was corrected by another at the front desk. Great dressing on the Cesar salad but it was covering old lettuce. Waiter tried to take my half glass wine away which was strange. Loved the Rose latte and area next to the bar- velvet couch area! The bar small plates food is very nice. And a nice touch of vintage Hermes scarf displayed on each floor. Grounds and decor is wonderful. Nice and quiet is a plus. Front desk (except for yesterday) is very professional. Great room coffee. Glass, not plastic cups. Furniture iThank you

Above

The front check-in person (Di was his name) was very accommodating and got me a room on the 2nd floor overlooking Arcadia Park, that was right next to a stairwell, which was great for taking my dogs in and out easily. My room (232) had HUGE windows and very modern and updated features and furniture. Everything was really clean. High-quality shampoo/conditioner/body wash in the shower. The option to do room service was a life saver on a wet and rainy night with 2 dogs in the hotel room with me, and dinner was delivered very fast.

There is a $29 per night mandatory valet for parking. You are not allowed to self park. This was not clear to me when booking. I had 2 dogs with me and LOTS of stuff, which made loading and unloading in the valet line very stressful and not efficient at all. I ordered tuna tartare for room service dinner. It was ok, but not great as I would have expected for this type of food in California. Room service was very expensive. Dinner for one person came to $73 because there is tax, plus a service charge, plus a delivery charge, and this does not include gratuity!!! Convenient, yes, but yikes! Also, the mini fridge was TINY and barely fit all of the things I needed to keep refrigerated.

Location is excellent, close to the feeway but in a nice area of Arcadia. Very close to the amazing park - LA Arboretum. Hotel is new and modern. Comfortable beds. Cool and relaxing lounge and a nice bar in the lobby. Nice views.

No coffee in the room! That's a big miss. Heard that from other guests as well while getting coffee downstairs. Hotel is a bit pricey, can't say that the price is fully justified. Expensive parking charge in the area where parking shouldn't be an issue.

The hotel is in a great location, next to the Santa Ana racetrack and a fantastic park. There are several restaurants and a mall really close as well. The outdoor space is lovely, with nice seating areas in a garden atmosphere

I didn’t love that everything in the hotel had an up charge. The WiFi had to be purchased for $5 to $10 per day, the restaurant, coffee shop and bar all served overpriced items, valet parking was $29 a night for a perfectly accessible parking. lot.

We really liked Rene the person who helped us with our bags. He was very nice, sweet and very helpful. He was informative and giving a small tour as we walked up to the room. He showed us how to use the key card for the elevator and room. He seemed very passionate about what he does and he was a pleasure to meet.

Didn’t like the valet parking person when we arrived. He didn’t have good customer service and seemed irritated. He is the older gentleman. He seemed bothered we asked to bring the car up again. The rest of the valet staff was nice.

The room was very nice , great view. The staff was cordial. The location was good. I suggest changing the bathroom mirror is old! the room was so nice ....it deserves a better looking mirror!!! Also the shower door needs a stopper because it makes a load noise when you close it.

Breakfast was poor. Actually I ate very little, the yogurt was bad, the pastry was reheated.

We stayed here to attend the wedding held in this hotel. Very relaxing and clean. The parking lot across the street next to the park is also expedient. The mall is within 5 min drive. The restaurant has fusion vibes and the menu is very health-oriented.

It would be great if there is a balcony. The spatial design can be more pandering for the restroom is too big.

The property was really clean and the staff were all super friendly! Will definitely stay here again!

The only thing I wish they had was a grassy area to walk my dog, since it is a dog friendly hotel. They have an area, outside of the bar area with artificial grass, which I didn’t feel comfortable letting my dog on since I wasn’t sure how it would hold up if she pottied on it.

The lobby bar and the restaurant and the grounds were accessible and lovely. All of the staff went out of their way to be helpful. It is a beautiful hotel with an open air feel.

A few things in the room were either broken or not functional—the toilet roll holder; the body wash did not dispense. The lights were a bit odd to figure out.