One of the most amazing showers I've had in a hotel, combined with incredible views from the balcony. Every member of staff was friendly and helpful.

I think when paying EUR 300 a night for a room, access to the pool should be included (although I do agree on keeping a spa pool child free)

Stunning resort, the interior design is fantastic. Spa itself is great and very clean. Staff are very helpful. Food at the restaurant is delicious - lots of little complimentary items included. Rooms are lovely and very quiet which is perfect for relaxing.

Difficult to get to without a car however to be expected for the exclusivity. Closest public transport is Nembro Centro tram station and it’s a 25min walk uphill from there which is fine if you don’t have suitcases and nice weather/during daylight as no street lighting. Thankfully we were able to organise transport with the hotel for a small fee (many thanks to Antonio, Ettone and Mateo)

An absolutely fantastic hotel and spa – we were very surprised by how well-maintained everything is and how beautifully the hotel is built. The spa is a story in itself; it's large and spacious, offering everything you could wish for in terms of relaxation and enjoyment.

Compared to the other hotels we visited on our trip to Italy in the same price range, the breakfast was a bit disappointing. The juice was concentrate, not freshly pressed. We weren’t asked if we wanted more coffee or tea, and the selection of bread and breakfast items was not as extensive as one would expect from a hotel in this class and price range.

The hotel is set in a wonderful location, overlooking hills and the town of Bergamo. We did pay extra for a room with a wide balcony and comfortable seating outside, with a full view of the Spa Pool below us. The room was a great size, with very good amenities (espresso machine, safe, bath robes, fridge, good shower, queen size bed). Breakfast options were good with selection of pastry, cereal, yoghurts and some hot food. The cocktails were delicious! We paid for the Spa once and really enjoyed it - there is a steam room, Finnish and Bio sauna, indoor and outdoor pool with good seating areas.

Travel to the location is difficult by public transport - I would recommend a taxi or car hire. By bus or train you will need to walk from the town of Nembro about 1.5km (1 mile) - uphill. Breakfast options were good but limited - no cooked breakfast is offered, no hot food besides cheese/ham toastie, scrambled eggs and chipolata sausages. Meals for lunch and dinner are on the expensive side (15-20 EUR for some starters). The Spa was 40 EUR per person for 3 hours (10am-1pm, 1:30pm-4:30pm) and 45 EUR between 5pm-8pm. The facilities are great, but we felt that having the pool be open for all guests would have really improved the stay.

It was amazing, nice view, placing close to high road, and a lot of help from the staff

The fact that we assume, a place named piano “relax” hotel will not charge us for getting in the pool or sauna. We felt that we rather choose to pay a bit more, and get eggs any style, and get in the pool instead of paying very cheap than extra pay on every small addition.

Brilliant room and view on balcony, Very very clean and maintenance is brilliant and cleaning service. Very friendly staff and meets all requests. Shower was brilliant and very relaxing. Great selection for breakfast (included) and staff were lovely in the restaurant. There was options for hot food but it was extra pay which is understandable. The spa was very relaxing and staff were extra helpful with information with travelling to Bergamo and transport was offered (€35 each way) Room service was available and was delivered very well and quick.

The wifi disconnected a lot which was a bit annoying but could deal with it. The light switches were a bit confusing as some had bell symbols on and we were afraid of calling reception by accident but managed to figure them out, also wasn’t able to work the fan in the room. said the room was soundproof but we could hear people next door and in the hallway and the music downstairs. No Room service on the Thursday due to Grill and Music night. Says in the welcome book in the room that there was a menu but there wasn’t so had to ask at reception. No English Spa booklet to see treatments. There were also several ant nests around the spa, there were ants on the alcohol bottles at the bar downstairs and there were ants in the spa in the sauna and under the chairs outside due to all the nests.

Second timer here, and absolutely loving this place. Beautiful location, the staff is exceptional, restaurant really good, and one of the best hotel spas (don’t mind the extra charge ;) )

Great spa facilities with a heated outdoor pool. Nice view from the room down the valley. Very attentive staff who helped with dinner reservations, ordering breakfast boxes, etc. We stayed just one night before traveling from Bergamo airport but would enjoy more time at the place.

The dinner at the restaurant, though of excellent quality, was quite expensive - 152 euros for 2 courses for 2 people with 2 glasses of wine.

I love the location the most. It’s not hard to reach by car but once you get to the place it definitely feels exclusive, peaceful, and refreshing being surrounded with nature. The spa is not included to the room rate but we highly suggest to book it, for its price it’s definitely worth it. It was not crowded at all contrary to what we expected because we went there during the easter long weekend, hence a very relaxing experience.

We had a problem with our door. It didn’t lock. From the outside you dont need the card to be able to enter our room. The staff who accommodated us was very kind and he reassured that no one will likely to enter our room without our consent. We just made sure to put our important belongings inside the safe. It made us anxious for not having a secure door.

Very quiet hotel in a beautiful location. More suitable for couples. Everything was at a very good level. Great spa, friendly and helpful staff. The perfect place to relax and swim in the heated pool. The hotel has a great view and an excellent restaurant with good drinks and delicious food. On Thursdays there is live music, which is very atmospheric. I was very satisfied:)

The air conditioning in the room did not work, but it was not hot outside, so we did not ask to fix it. It didn't spoil the experience for us.