Excellent facilities and ambience, friendly staff, open fires

Restaurant closed for refurbishment, only bus stops nearby (no train/tram/ubahn within easy walking distance)

Lovely location. Beautiful, clean, and well-maintained facility. Great staff, they exceeded expectations! Room service was quick, and drinks from the minibar were complementary (1 beer + juices + water). The room was quiet (no noises). They also provided bowls for my dog. Breakfast was good quality-wise, however, adding more options would have been even better.

Being a 5-star hotel, I would have expected at least to find a kettle or a coffee machine in the room as well as better welcome snacks - there was literally only one canned pickle as a welcome snack + water. The amenities were missing a few items - toothbrushes and hair conditioner. The heaters were off when I checked in, which left the room very cold. Again, being a 5-star hotel, these are details that do make the difference and should be given attention to. Finally, the spa area was nice, but there was no option to swim separately from kids (there is only one small pool for all the guests) which made the experience not as pleasant and relaxing.

Superb hotel, classical style, large and comfortable room. Large bathroom, no shower cabin but shower in the bathtub. The spa is very nice, with a swimming pool large enough to swin in and a big sauna (84°C). The hotel restaurant is ok, but nothing exceptional, with a somewhat limited offer.

Breakfast only available from 8 am. Nice buffet, with sparkling wine and macarons but surprisingly no eggs ! There are hard-boiled eggs in the buffet, but if you want any other kind it's a 10 euro extra fee. Weird... The hotel is located in a residential area in the suburbs, very quiet but a bit remote from the city center. And if you're looking for an alternative to the hotel's restaurant, be prepared to walk for a while.

Beautiful hotel, incredible breakfast. The location is very quiet.

Takes time to get to city center

A very beautiful and atmospheric place. My husband and I stayed for just a day to change the scenery a bit, as we also live in Berlin. The hotel staff is wonderful—very friendly, open, and responsive. It even lightened the atmosphere of such a posh place :) There’s a clean, almost empty pool, and a nice, soft sauna. The fireplace lounge is lovely, where you can enjoy some wine and a light dinner. Breakfasts are good too—they have everything you need, even a smoothie juice press!

What we didn’t like, unfortunately, there were a few things: In our room, we found someone’s sock and a key card, which raises questions about the quality of the cleaning. However, we didn’t find any shower amenities at all. There was only hand soap and, oddly, body lotion, but no shampoo or shower gel—nothing. Overall, there was no tea or coffee in the room, only water and glasses. Honestly, we expected a little more from a hotel of this level. We had a great, big TV, but it couldn’t connect to Wi-Fi, so we couldn’t use the smart TV features.

A stunning hotel in the suburban "Grunewald" district, which we were lucky enough to stay in "out-of-season" at a very reasonable price. The area has some embassies nearby and some very very big and grand houses too. The hotel is even grander. The rooms and facilities, breakfast, everything, were just superb. The staff were very friendly and welcoming, and absolutely everything was catered for. If you are used to staying in a chain hotel, then this is a very different experience, unless you frequent super-expensive chain hotels. The ante room to the breakfast area is a sight to behold. The location was perfect for us, as we were working nearby, but for central Berlin, it isn't so convenient, but a 10 min walk will get you to the SBahn Grunewald station - and there it is fast into the centre. We arrived by car, and on-site parking is a bit limited (if you can find a space between the to range Mercs, BMW, and Porsches, grab it), but you can easily park for free on the roads around (be mindful of the high kerbs however!). Eating in the area is very limited in scope, but if you have a car, then a short 5mins journey will take you to some very nice restaurants which stay open till about 11pm.

Access to parking I guess, but the ability to park on the road after you off-load your luggage is perfectly adequate.

Exemplary welcoming and hospitality from monsieur Levon. We haven’t felt so well taken care of in a very long time, if ever. The room was classy and incredibly spacious and the overall cleanliness was flawless, something rare these days, it could not have been better. The on-demand scrambled eggs and omelette at the breakfast buffet egg station were prepared in perfection from the talented, kind and smiling chef. Can't remember having a better omelette in my life. The Christmas decoration was elegantly beautiful.

The hotel property is exceptionally beautiful and well designed. Staff was attentive and professional. The neighborhood is quiet and peaceful and it is easy to get to city center. Food was wonderful and overall, our stay was enjoyable.

There was an event transforming the hotel into a club atmosphere one of the nights during our stay. The music went very late. We were not given warning until the day of and of course we would have stayed elsewhere had we known. While guests of the hotel were “invited”, we were also expected to pay the table bottle service fee, and it was very clearly for youth…so invited but not. Just check for any events scheduled before booking.

We delighted with the hotel. Everything was great: - Amazing design interior - High quality of decoration and plumbing equipment - Comfortable and nice Spa area - Tasty breakfast - Pleasant service - Very good housekeeping - Private parking - cool DJ performed at the bar in the evening We will definitely come to Shlosshotel Berlin by Patrick Hellmann again.

Nothing, just our recommendations: I would recommend to change the quality of sweet bakery at breakfast and also add some greens (lettuce leaves, spinach and etc.)

gorgeous hotel with incredible staff and amazing breakfast! the decor is carefully selected and you can really see Hellman’s fashion genius in everything. The PH bar and the spa are to die for! on Friday nights they have a lounge singer in the bar and she was AMAZING!! her and her accompanying pianist just killed it!

they are slowly renovating the property…it’s quite old and we stayed in an older room on the very top floor. you could see the age in it, but still charming. sadly the AC didn’t work in the bathroom area and the lights had to all be on at the same time and it made it very HOT. the bedroom could be closed off and was nice and cool so it didn’t disrupt sleep. also, nothing is free there so be prepared to pay for anything they offer you. TBH, it’s a total luxury hotel so just indulge yourself if you want the extra $.