The reception team (three people) is very kind and supportive. Still water is always available at the reception desk. There is also a designated area in the lobby for business calls, equipped with power outlets.

I experienced an unusual situation on my first day. When I went for breakfast around 9:20 am, the hot food trays were empty. I approached the manager, who informed me that breakfast service would end soon (at 10 am) and that’s why there wasn't much food left (!). Although more food was eventually brought out, it took some time. Small and badly equipped fitness center.

We were a group of 3 people sharing the room, but the rooms were really spacious and accommodated us comfortably. There were a few things like bath towels and bottles that were not stocked up for 3 people, but the room service was really quick to provide us with them. The hotel was clean and comfortable. The washrooms had heated flooring which really adds up to the comfort. Finally the location is really great and is really approachable from the major attractions in the city. The breakfast was extremely well balanced and had a lot of options including breads, desserts and beverages from the local cuisine, so you can eat as per your tastes and also try a bit of local cuisine while at it. All in all a wonderful experience!

There's nothing that was bad about the hotel service. they were really great!

We were given an upgrade which was not expected. The location is excellent. Breakfast was good. The staff are very good, always willing to help, and speak excellent English which is always helpful. We always stay at this hotel when visiting Astana so that speaks for itself.

There is nothing that we do not like about this hotel. We have stayed here a few times while waiting for connecting flights within Kazakhstan. Quite simply if we did not like the hotel then we would find another.

I recently had the pleasure of staying at Hotel, and it was an unforgettable experience. From the moment I arrived, the staff went above and beyond to ensure my comfort and satisfaction. The luxurious accommodations, coupled with exceptional service, made my stay truly memorable. The hotel’s prime location made exploring the city a breeze, and I can’t wait to return to [HotelName] on my next visit. Highly recommended!

I had a great stay in Astana! The hotel exceeded my expectations with its comfortable accommodations. The staff was incredibly professional, attentive, and made sure all my needs were met. The location was perfect, making it easy to explore the city and access key attractions. Overall, a fantastic experience that I would highly recommend!

Staff is very friendly, a large selection at the buffet, great location

The bathroom requires renovation - the seams in the shower are black with mold. Something is wrong with the suppler of fruits - the apple and the pear I took at the breakfast were rotten inside but from outside very perfectly fine.

- convenient location next to Nurzhol Boulevard - quite spacious double room; console table and a computer chair make a nice work station - comfy beds with 2 types of pillows - good breakfast - helpful staff - quite expedient room service

- dusting might have been done more thoroughly - hangers in the bathroom are practically not functional (poor design choice) - encountered a problem with water pressure: it took about 40 min to fill the bathtub; seems like a systemic problem (reception staff was ready to send us a technician at anytime, but we didn’t have time for that, so, I haven’t found out the reason of the problem) - the TV has only cable channels, no Smart TV - once had a dinner at the hotel’s restaurant - the food was decent, but serving time was pretty long for such a vacant place

Hotel is clean, great location, very friendly and helpful staff. Would definitely come bqck again. Breakfast is amazing because its a great start to your day if you are out and about. Astana and its people are wonderful and very friendly...

Nothing at all.

Comfortable and cozy rooms. Thank you for the upgrade. That was unexpected and really needed as we were travelling with a child. The location is great, close to all the parts of the city.

The absence of the portier/bell boy. Had to carry our bags ourselves to the room.

The reception staff were very helpful at explaining to me the different options for early check-in, just about an hour difference saved me from paying 100% of a daily rate on top instead of 50%. The bed was really comfy and I was lucky to have a shower cabin - it wasn't perfect but better than a bathtub that other rooms have.

If you're unlucky to have neighbours in the room next to you, you will hear them flushing their toilet and showering. Breakfast is too expensive for what you get - bland generic buffet. Unless you are short on time, given the location, better go out to the nearby coffee shops/cafe - similar price for better food.