I've already reviewed this place, but we had two separate bookings so two separate reviews. I really liked this place, but as I explained at length in my previous review I didn't like their policy of charging for their tours without making it clear that you have to pay. The tours were short and not super interesting. The guy who led the tour to see the butterflies, frogs and sloth was great and provided lots of information. The guide on the golf cart tour was obviously in a hurry to get it over with so that was especially unsatisfying (although it's fun to drive around in a golf cart). If it wasn't for this deceptive practice I would rate this place 11 - at the price we paid through booking.com it was super value. There's a free shuttle to get to Miraflores, Soberania and other locations, and the drivers were super obliging.

Some of the reviews suggest that this place is a bit run-down, but I don't know what they're talking about. This is a super comfortable resort, well run, clean, modern and nice. Our rate included breakfast, which is a buffet with lots of choices. We didn't have a car, so we were a bit trapped there, but there's a free shuttle to take you to Miraflores or various trails in nearby Soberania, and the restaurant wasn't as over-priced as it could have been. You can see lots of birds around the edges of the golf course or the trail on the property. At the rate we paid on booking.com I'd give it a 10 (heck, maybe 11) except for one thing...

There's a sign at the front desk with a schedule of tours available, including a short walk to see frogs and a sloth, and another on golf carts. There's no indication that there's a charge for these tours - I mean, the name of the place includes the words "all inclusive". When we checked out there was no mention of additional charges, nor did we get a bill. It was only later that I noticed that they put through a charge for the tours, without my approval or even telling me. I feel like I was swindled. If they want to charge for tours, fair enough, but make that clear to guests and put the price on the sign.

We loved the size of the room, the amenities in the room, the beautiful view. It was a very nice room. The rates were reasonable with the discount I was able to receive through the booking app I used. I like that it is All-Inclusive, but wish we had taken more advantage of using their provisions like the rainforest tour. The breakfast was fantastic. The staff was very helpful and friendly, especially Omar, who was very helpful with our bags and assisting us with other requests.

The only problem was the floor was constantly wet. Even when we tried to dry it with paper towels we had, the next morning it was wet again for no apparent reason. It was bizarre and we don't know what caused the whole floor to be wet. It actually could be very dangerous if someone slips and falls because of the wetness of the floor.

I did not realize Panama's weather was so hot and humid, so having a pool was a plus. There was a good variety of food, different options for meats, salads, breads, etc., also a good variety of drinks. Staff was nice, informative and caring. We had the chance to visit the butterfly garden and the person taking care of the garden left his work to attend us and give us a tour not just to the garden, but outside to helps us see the sloths

A/C in room was kind of noisy and difficult to set up

Rooms are clean, staff is polite, the location is great if you plan to stay in the hotel since there aren't shops, stores or restaurants nearby. Pools are nice, I felt the water could've been a little cleaner. Lots of activities for the whole family and the breakfast has a good variety of foods to choose from. Loved that the rooms have a microwave, small refrigerator and coffee maker so we could prepare/keep snacks for the kids.

I didn't appreciate the fact that there was a wedding on one of the days we stayed over. They used the pool area for the event so on that afternoon/evening we couldn't access the kid's pools. Our door didn't lock properly from the inside, so anyone with a card could just open the door. On our first night no one mentioned there was a kid's menu, and there weren't any kid friendly options on the menu, so it would've been nice for someone to say something, especially since they saw us struggling with choosing something for the kids. Our second waiter was the one who informed us.

The view from the balcony and all the animals we spotted on-site including two skirts in the wild! Besides: very well priced if you get one of the many deals, good bed, stable WiFi, extensive breakfast, nice onsite tours and walking trails. The restaurant and the menu got updated and are now definitely better than a couple of years ago. Some staff are really great, special shoutout to Stevens and Gilberto from the restaurant!

Most staff members were great, others (some at the reception) were indifferent aiming for unfriendly. And in my room some lamps did not work and some furniture had small stains but hey, that's Tropichiq:).

You can’t beat the location! In a quiet area right next to the rain forest. Mornings and nights, on our porch, were filled with the hypnotic animal sounds of the rain forest. And sunrises, we’re glorious! And the view from our room to the rain forest was spectacular! Customer service was both friendly and top-notch, breakfast was delicious with a wide variety of choices, both pools and the outside area were lovely (with towels provided), the on-site restaurant and bar were open late into the evening, bus drop offs and picks up are offered free of charge to various trail heads and shopping centres, there’s a love butterfly sanctuary and sloth rehabilitation centre right on the property for which you can also receive a guided tour; and the property is located within a short drive to the Panama Canal, old Panama City, new Panama City, and so much more. (We Ubered it everywhere - super inexpensive.) What we particularly enjoyed about our hotel is that it also welcomed locals with activities and packages provided to them, which meant that when we sat outside we were immersed in a sea of Panamanians rather than just visitors - a wonderful bonus to our stay. We loved our stay here and would return in a heartbeat!

The outdoor and restaurant music was a bit loud and it did impact our enjoyment of these areas. However, we do understand that the music was intended for the pleasure of their Panamanian guests. It would be nice, if just a little space could be carved out for the use of middle-aged visitors like ourselves who do not enjoy loud music. My husband suffers from Hyperacusis, which makes loud noise literally painful. So just spaced outside and in the restaurant, away from the loud music, for guests like ourselves with sensitive hearing, would be nice.

We stayed on a holiday weekend. There was an inflatable water slide for kids, an entertainer around the pool, and a very festive atmosphere. The staff were great and brought out more and more seating for all of the people who wanted to be around the pool. Dinner at the restaurant was slow due to so many guests, but they had a buffet and menu option and we ordered off the menu. The food was delicious.

The rooms are basic, but clean and a good size. The view from the rooms are very nice. The food was delicious (except for the Asian wings. They look better than they taste). Breakfast is top-notch, highly recommended. The staff was helpful, most were friendly and seemed to be proud of their hotel. The grounds are awesome. I'm not a Golfer, and you don't need to be to stay here, it's a nice, safe place to get your walking in. A good choice if you want a quiet getaway for a few days.

The Sloth tour was the main reason I booked this hotel. They have a Sloth sanctuary and rescue on site. The tour was lead by a young man wearing a Safari outfit complete with machete. Did I mention it's on their own grounds? He spent too much time on what he enjoyed and as our flight was only a few hours away, we had to remind him we wanted to see the Sloths, not butterflies and fauna. There is one Sloth. I am glad they are taking care of it, and was heartbroken learning the reason it was at the Sanctuary. The location is far away from Panama City and there is nothing nearby except a mall. The pool has seen better days, but pool area is very nice.

The location is fantastic. Our room was spacious and clean. The hotel offers free shuttles to various places eg Rainforest Discovery centre, summit botanical garden and wildlife rescue, miraflores locks all of which are well worth a visit. There are several rainforest trails and many birds and mammals in the grounds. Friendly staff. We had a very good stay.

The buffet food was only lukewarm. Breakfast items were very overcooked. Restaurant service was variable - we waited an hour for a bottle of wine. Many of the furnishings are chipped and scruffy, carpets need relaid and the outside of the building needs painted. The minimarket listed in the facilities on the website does not exist.