Super friendly and welcoming staff, we were able to communicate even though not all of them spoke English. Authentic atmosphere, very nice territory and quiet nature, perfect time to enjoy silence and peace. Comfortable and punctual shuttle service. Wonderful dinner experience, it was great to have English description for all the dishes we ate. Beautiful onsens, it's a pity people with tattoos aren't allowed into public ones, but at least there is a possibility of visiting private outdoor and indoor onsens.

The outdoor onsens were closed in the morning of our stay. The weather was very cold during our stay and it was freezing in the part of the room where there wasn't heating with air conditioning, so we couldn't stay outside our room for long. We tried to sleep without heating at night but it was uncomfortable due to big temperature difference under the thick blankets and in the room air.

The room was spacious but still felt cozy and comfortable. The view from the large window was simply spectacular, there was a light rain storm the night we came and honestly it added to the experience, so relaxing….the staff was so friendly, some spoke very clear English but for the ones that didn’t had a little translation devise. I’m also a Celiac and can’t eat wheat, I gave the staff a head up and they accommodated my meals beautifully! I was able to enjoy the dinner and breakfast with my family without feeling like I was missing something.

We only stayed one night…. Definitely need 2 nights here.

The semi-outdoor hotspring bath inside the hotel room was superb. The room was very comfortable, spacious, clean, and quiet, with nice decor. The room overlooked a beautiful garden. The Kaiseki dinner and breakfast were served in the room and were very delicious. The hotel staff provided excellent, warm and personalised service. The hotel was located a distance away from downtown Himeji, near a forested area with beautiful scenery. Free shuttle bus service was available. This hotel was a perfect place to relax and rejuvenate the body, mind and soul. Our experience was wonderful.

None.

It was a delight from the moment you are picked up by the shuttle to when you leave. A full experience of feeling cared for and pampered.The staff were exceptional especially the delightful young man who carried our suitcases, patiently explained how it all worked to being the most attentive server of food and drink during the symptoms banquet dinner in our own private room. The outdoor pools were heavenly with hot springs water and beautiful natural surroundings.our beds were very comfortable and we slept exceptionally well. A slice of heaven in Japan.

Nothing all was excellent

Service at the ryokan was excellent. The meals were very good, we had both the set breakfast and dinner. I enjoyed both the private bath in the room (depends on the room that you book) and also the private family baths outside (first come, first serve). The room size was very generous and the amenities were very good; I felt it was good value for money.

This is just something to be aware of, but the inn is not very accessible via public transit. We missed the shuttle bus due to travel delays and needed to take a taxi. Also, the room walls were not that thick (we could hear children in the next room)

The staff, facilities and meals were great. One of us is a vegetarian and they accommodated us excellently. They took out meat, fish and seafood wherever possible, replacing it with vegetables or tofu - keeping almost all of the many diverse dishes.

The pillows were somewhat uncomfortable (maybe a general side effect of traditional beds).

Food was spectacular - all the courses were delicious. The Onsen was also very nice and well maintained. Also, the shuttles were very easy and the staff were very friendly and helpful.

The outdoor onsen was closed Saturday morning - and the signs sharing that were only in Japanese so we were unable to use them.

Even though we had a "private" room for meals, we could still hear other groups. They all sounded very happy. That was a good thing. There is nothing worse than staying at a location where the other visitors are loud, drunk, and obnoxious. These people were just having a good time.

Overall was very nice. We wanted the traditional ryokan, onsen experience and this certainly met our expectations. It is a decent half hour drive from Himeji but the ryokan offered a complementary shuttle service. Dinner and breakfast were good and they even did our breakfast early as we had to leave early.

Outstanding service, all staff were amazing! The room was stunning, offering everything you could possibly need was at your fingertips. Would highly recommend spending the extra for a room with private onsen - it was heavenly.