When we 1st arrived at the location around 11pm , the lady(she was kind of rude) at the front desk told me that my reservation was not there or in the system and instructed me to check with hampton inn and suites. So we drove over and then went back to Springhill after double-checking my email. By the time we got back , it was around midnight, and there was a gentleman there who really took the time to assist us in finding our reservation. Now he went above and beyond for us because you guys at booking.Com DID NOT enter my name correctly into the system. So he found us through my email and confirmation number. He was also very courteous and polite the whole time we were there. I forgot his name, but someone give that guy a raise!!!! ( Springhill Friday night graveyard employee )

Check in was quick and easy. Desk clerk was friendly and courteous. Enjoyed my gift of the bottled water. Location was excellent. Hope to stay there again.

I went through a booking app that showed the prices along with fees and taxes. When I registered I did not notice there was an extra 20.00 taken from my account. The next morning, I realized after reviewing my bank account that my card had been charged more than the expected amount, I called the hotel and was told there was an incidental (?) fee charge of 20.00 extra. I was not told this at check in. I was told that the fee would be returned within 7-10 business days to my card. I am hoping to get it sooner than that.

The breakfast offerings matched that of other hotels in the same tier. The front desk staff, both at nightly check in and morning check out, were very patient and kind to us as we resolved a booking issue. Our conversations with them were a positive experience and we left happy.

The breakfast area did not have the best layout which made it difficult for guests to maneuver through when it was busier. I think the gluten free options could have been better advertised. My friends felt she didn't have much to choose from. / On check-in we were told there wasn't a manager present and the hotel seemed short staffed which made me feel less safe when there was rowdiness in the hallways after midnight.

The breakfast was good. Fruit was ripe and fresh. Variety of choices were available. For this type of free breakfast I would rate an 8. The Marriot next door has a very nice bar and restaurant if you just want to stay in. Very short walk across the parking lot.

The hair conditioner dispenser was empty. But refilled after two requests. The Coffee maker didn't work so they replaced it with a new one. These were not deal killers just slight inconveniences.

Breakfast was pretty good and location was perfect for us. The regular beds were very comfortable, but the sofa bed was not. Room and property were very clean and the staff were professional and friendly.

The sofa bed could have been much more comfortable. The room is a little small for three with the sofa bed open.

I love the room size and structure. grate for kids , no crazy balcony but still great view from big windows. Standard breakfast in the morning but some hotels don't offer. Liked the décor.

Really don't have any complaints. Nice costumer service, good breakfast and all around 8 out of 10 motel with decent rates. I didn't like well, I can't find anything, even the parking was good.

Shower head missing for handicapped, refrigerator left defrosting, no toilet paper, cushion missing on sofa and free Showtime wouldn't work both days. Was given a credit of 25% off of who bill so email showed total bill approx $165. Please bill accordingly My new cell is 512.569.8451 Cynthia Cook

Jackie was the most fun as fas a Hotel Reservation clerk

I love the location and the price.

The housekeeping staff did not clean the sink and bath tub during our stay.

Staff was friendly and moved our room further from the elevators when we asked. Room was clean and stocked with towels.

It was hard to find the right parking area at night because it’s next to several hotels all in a row and there wasn’t a lot of lighting in the parking areas. I wish breakfast didn’t end so early, we were tired after a concert and were looking forward to a hot breakfast but it ended at 9 and we slept in.

Location and the clean facility great staff